Message Direct
Message Direct is a telecommunications company based in Ferndown, England. They specialize in providing telephone answering services to businesses.
Introduction to Message Direct
Message Direct is a telecommunications company based in Ferndown, England. The company was founded with the purpose of providing high-quality telephone answering services to businesses of all sizes, regardless of industry. What makes Message Direct unique is their commitment to personalized customer service, ensuring that each call is answered promptly and professionally.Services & Products
Message Direct offers a range of services to meet the needs of their clients, including call answering, message taking, appointment scheduling, and virtual receptionist services. Customers can choose from a variety of packages and customization options to create a plan that best suits their business needs.Location
Located on Victoria Road in Ferndown, customers can expect to find a mix of small businesses and residential areas in the surrounding area. The town is known for its abundance of parks and open spaces, as well as its close proximity to the New Forest National Park. The nearest public transportation options are the Ferndown Bus Station (0.1 miles), Sainsbury's Bus Stop (0.2 miles), and Ferndown Railway Station (1.5 miles).Benefits
Customers can trust Message Direct to provide reliable and professional telephone answering services that will help streamline their business operations. With a focus on personalized customer service, the company goes above and beyond to ensure that each call is answered promptly and professionally, giving customers peace of mind knowing that their business is in good hands.Good to Know
Customers should be aware that Message Direct operates on a 24/7 basis, ensuring that calls are answered around the clock. Additionally, the company offers a free trial period for new customers, giving them the opportunity to test out the service before committing to a package.Reviews
Customers have praised Message Direct for their prompt and professional service, as well as their commitment to personalized customer service. Many have noted that the company's services have helped to streamline their business operations and improve overall efficiency.Amenities
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24-7 availability -
live answering
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call transferring
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voicemail services
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call screening
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appointment scheduling
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call recording
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multi-language support
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online account management
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on-call support
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customized greeting
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fax services
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text messaging
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call conferencing
FAQ
What type of call answering services do you offer?
We offer telephone answering services for businesses of all sizes. Our services include call forwarding, message taking, appointment scheduling, and more.How many call agents do you have and are they trained specifically for my company needs?
We have a team of trained call agents who are experienced in providing high-quality customer service. We will work with you to ensure that our call agents are trained to meet your specific needs.Can you customize your services to fit my company's specific requirements?
Yes, we can customize our services to meet the specific needs of your business. We understand that every business is unique and we will work with you to ensure that our services meet your requirements.How quickly can you answer my calls and what are the hours of operation?
We answer calls promptly and our hours of operation are tailored to meet your specific needs. We can provide 24/7 coverage, or we can operate during your business hours.How do you ensure the security and confidentiality of my callers' information?
We take the security and confidentiality of your callers' information seriously. We use industry-standard security protocols to protect your data and we ensure that our call agents are trained in best practices for data protection.Reviews
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Matt Shaw
I recently signed up to Message Direct for my small earwax removal business and initially, I was pleased with the service. However, my experience quickly changed after hearing a call recording of one of my patients with the receptionist. The receptionist was mumbling, didn't know my business, gave the patient the wrong price and left them feeling dissatisfied. As someone who deals with patients who have hearing loss, it is essential that calls are clear and concise. After contacting Message Direct with my complaint, I was disappointed with their initial response as they didn't seem to understand why I was unhappy. I played the recording for friends and family, and they were disgusted. Although I'm yet to receive a formal apology, I have managed to cancel my contract with the company. I cannot recommend this service to others, as it's not worth the risk of losing patients and receiving complaints.
22-05-2023
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EJ P
Message Direct is to be avoided! I had phone service with Message Direct for over a year and every month we are charged for sales cold calls that have nothing to do with our company. We were advised when we signed up with Message Direct, we will not be charged for any sales cold calls not related to our company. However, every month we are charged some amount for apparent sales cold calls, so goodness knows how much they make from this as it sounds like a billing scam to me. The cold calls we are being charged for are not even coming through on the lines we own - as all our calls are logged, they are only coming through on the numbers they assign you for calls to be diverted to. So be careful when choosing Message Direct as you will be charged for sales cold calls that have nothing to do with your business. I have refused to pay the invoice until they remove the cold calls - Message Direct have refused and they are now threatening legal action which we have welcomed as we are happy to explain this billing scam to a judge.
29-04-2023
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Ian Millar
Great service and our calls were answered and messages sent to us promptly. Very happy with the service.
29-04-2023
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Hans Manku
Terrible business! Lie to get your business, lies when they get your business and then lie after!
29-03-2023
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Jibran Qureshi
Not only do they have an extremely poor service they also have very dodgy activities. If you are their customer check your billing now, there is a high chance you are being over billed without any notification or communication. We have found out that from the very beginning since we joined they increased the price we agreed with them without any notification or communication. This is further aggravated because they don’t mention per minute charge on their invoices as well to keep the pricing vague. We will be reporting them to the relevant regulators and taking legal action, but this is fair warning to all those who are their customers or thinking about becoming one, be very careful with your billing with these guys. They also cited the economy for their costs but we found much cheaper providers immediately who even provide things like portals etc for better transparency and visibility. I would stay away from them if I was you, as they cannot be trusted.
29-03-2023
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Daddy and Daughter Adventures
29-03-2023
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General Enquiries
Worst company by far. Happy to speak with you and are very helpful at the start, never answer your calls, non professional answering service. Over charge on calls unanswered. Cancelled services, still receiving invoices and having money taken from my account. When trying to resolve this issue everyone is out of office or busy on other calls. No call backs or responses to emails
28-02-2023
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JOE DALE
29-06-2022
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Peter Lillingston
Started off well and lovely to speak to, then after the first month the bill was huge with no real sense as to why. Seems a bit of a scam, they reel you in then hit you with huge bills. No help from staff to get this resoved they just said they were sorry to lose me as a customer. I would not recommend but if you do go with them do some checks on what you will actually be charged. Also had a few of my customers that where not happy with their service
29-05-2022
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Chris Green
29-05-2022
