Mercedes-Benz of Swansea
MercedesBenz of Swansea is a premier Mercedes-Benz dealership located in Swansea, Wales, United Kingdom. They offer a wide range of new and used Mercedes-Benz cars, as well as boats and motorcycles. As one of the top Mercedes-Benz dealers in the area, they pride themselves on providing exceptional customer service and delivering high-quality vehicles to their clients. Whether you're in the market for a new car or looking to upgrade your current vehicle, MercedesBenz of Swansea has something for everyone.
Introduction to MercedesBenz of Swansea
MercedesBenz of Swansea is a car dealership that specializes in Mercedes-Benz cars. The company has been in business for many years and has a reputation for providing high-quality cars and excellent customer service. What sets this company apart from others in the same industry is its commitment to providing customers with an exceptional experience from start to finish.Services & Products
MercedesBenz of Swansea offers a wide range of services to its customers. Some of these services include car sales, financing, and maintenance. Customers can buy new or used Mercedes-Benz cars from the dealership, and the company also offers financing options to make purchasing a car more affordable. In addition, the dealership has a service center where customers can bring their cars for routine maintenance and repairs.Location
MercedesBenz of Swansea is located on Langdon Road in Port Tennant, Swansea, Wales. The area is primarily residential, but there are several businesses in the vicinity as well. Customers can expect to find restaurants, cafes, and shops nearby. The dealership is easily accessible by public transportation, with the nearest bus stop just a short walk away. The three closest public transportation options are the Port Tennant Road bus stop (0.1 miles), the Neath Road bus stop (0.2 miles), and the Swansea Train Station (1.7 miles).Benefits
Customers should choose MercedesBenz of Swansea because of its reputation for providing high-quality cars and excellent customer service. The dealership has a team of knowledgeable and friendly staff who are dedicated to helping customers find the perfect car for their needs. In addition, the company offers financing options to make purchasing a car more affordable, and its service center is staffed by highly trained technicians who can keep cars running smoothly for years to come.Good to Know
Customers should be aware that MercedesBenz of Swansea specializes in Mercedes-Benz cars and does not sell other brands. However, the dealership does offer a wide range of models and can help customers find the perfect car for their needs.Reviews
Customers have consistently praised MercedesBenz of Swansea for its excellent customer service and high-quality cars. Many reviewers have noted that the staff is knowledgeable and friendly, and that the dealership provides a welcoming and comfortable environment for customers. Overall, customers highly recommend MercedesBenz of Swansea for anyone in the market for a new or used Mercedes-Benz car.FAQ
What are the available models of Mercedes-Benz that you offer?
We offer a wide range of Mercedes-Benz models, including sedans, coupes, SUVs, and convertibles. Our inventory includes popular models such as the C-Class, E-Class, S-Class, GLC, GLE, and more.Do you offer any financing options for purchasing a Mercedes-Benz?
Yes, we offer financing options for purchasing a Mercedes-Benz. Our finance team can work with you to find the best financing solution for your unique situation.How often should I bring in my vehicle for maintenance and what services are typically included in a maintenance appointment?
We recommend bringing in your Mercedes-Benz for maintenance every 10,000 miles or once a year, whichever comes first. Maintenance appointments typically include oil changes, tire rotations, fluid checks, and other routine inspections to ensure your vehicle is running smoothly.What is your policy on test drives and can I take the vehicle for an extended test drive?
We welcome customers to take a test drive of any vehicle they are interested in purchasing. Our policy allows for a test drive of up to 30 minutes, but we can arrange for an extended test drive if needed.Do you offer any warranties or guarantees on the Mercedes-Benz models you sell?
Yes, we offer warranties and guarantees on all Mercedes-Benz models we sell. Our warranties cover various components of the vehicle and can range in length depending on the model and condition of the vehicle. Our guarantees ensure that you are completely satisfied with your purchase and can return the vehicle if you are not satisfied within a certain timeframe.Reviews
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Edwin Mchori
Best
27-05-2023
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Stephanie Li
Used to be really excited after purchased my first MB GLB as it has always been my dreamed brand, but now have to warn you the readers give it a consideration before you buy – from both the quality and the services. You might see us on the Dela Beche Road Swansea on 01/05/2023: an embarrassed Chinese couple were standing by the roadside – with their broken down car blocked road. My wife was driving the car and felt it shaking, and then scratched a car parked the roadside before she stopped – the sliver Volvo’s paint was scratched and our car’s front-left wheel was fell down, and the axle and suspension broken! I was not there so not sure how a 20-year no accident driver with a 3-year less car and less than 15mph speed did that without caused massive damage to the other car (sorry to say that, I use to thought the MB was one of the strongest car in the world). We both scared so called the insurance company and they acted quickly. Then we called the dealer Swansea to explain the situation and want them to investigate the quality issue, the reception transferred to service room, and I was told by a man answered phone ‘I don’t know’. Emailed someone I know, no reply the first day, and replied after a chased email and told me to ‘ask insurance company to investigate’. (Called insurance company and repair centre, the problem is the insurance company won’t do so because no one injured and the repairing centre just focuses on repairing). Also emailed headquarters customer services and no answer till today (I called them today). Yesterday (11/05), I brought the video record from dash camera to show the dealer Swansea; personally I thought it was quite clear to see the speed, the parking car, and the moment of the accident happened. The reception just gave triple questions: ‘you bought the car here? Has it been serviced? Is it still in warranty?’ . I wanted talk to the manager but a staff to be sent out later and recorded everything (seemed he understood the component faulty but not useful), and I emailed more details to the manager there after and got an answer in the evening told ‘he inspected video and photos and everything has been damaged due to make contact with the Volvo’. – to be honest, in a common sense, since the accident happened, the surrounding neighbours, pedestrians, the insurance company and car rental company, they all saying ‘are you ok’ / ‘really sorry to hear that’ -- showed proper sympathy and good service manner. The dealer gave me the feeling ‘after sale, I don’t care’. Whatever the reasons of the accident, the service training itself for this centre Swansea, I give 1 point only. I called the MB customer service in the UK this morning and they recorded as well and created case ref number. About one hour later, a man called from France politely explained the most ridiculous policy: 'if you think we are wrong, we have to prove it by ourselves' - the vehicle can only be examined for the quality/faulty issues by their own service centres and won't accept the independent investigation. But I will use The Motor Ombudsman's recommended engineer to check, for my own safety purpose. By the way, I am not asking any compensation as the insurance has covered. Actually I am not afraid that due to our own driving problem, only concern is potential car component faulty. I only want to make sure my car is still safe to drive (I assume the new-repaired parts will be no problem, but what about the back wheel). To default the problem may avoid worse accident in the future (what if we were on the motorway – my wife became nervous and have to take tablet help to sleep). Exclude the reason of accident, the services in both the dealer Swansea and the manufacture are very disappointed. My own feeling is ‘the car selling incomes are more important than customers’ safety, the prices of car not match its after-sale service’. That’s why I publish this review here for you to refer. (Consider Volvo maybe! Scratched only after 'bumped' by A MB). Finally thanks for the GOOGLE REVIEW, I felt much better after publish it!
15-05-2023
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V6 Power Junkie G
Constant Good Service, nice staff, nice place A1
29-04-2023
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C Sp
Great service from Shaun , thank you
29-04-2023
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Gareth Turner
Excellent service!
29-04-2023
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Elwyn Griffiths
Far, far to expensive for small routine service. I went else where.
29-04-2023
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Jonathan Roberts
29-03-2023
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clive david williams
I bought my first Mercedes benz, from here, it's a 2018 GLA, ITS AS NEW, I love it.
29-03-2023
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sophie Hodgson
We received great customer service from Rob Cameron. Rob spent the time to go over our requirements for the vehicle that we interested in. Rob was very polite, professional and knowledgeable from start to finish. Thank you for time for looking into the Smart Cars. Thank you Rob! - Sophie Smith
29-03-2023
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terence roberts
Fantastic showroom combined with friendly courteous staff.
29-03-2023
