Mercedes-Benz of Hemel Hempstead

FAQ

Reviews

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  Adam Lawrence

  Had an issue with engine management light after service, looked after well by Rob and resolved quickly.

  29-04-2023
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  takeittotheMAX123

  Have been a customer of Mercedes at Apsley for many years and have always received top notch customer care. Rob and his team in the servicing department go above and beyond to provide us with an amazing service, always so helpful, even providing us with umbrellas when we popped to the shops in the rain! Absolutely 5 star rating. On the occasions we have needed to borrow a car if ours had to stay with them we have been given a top of the range vehicle.

  29-04-2023
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  Ash

  Woeful customer service. Pressured sale and car was faulty. Limured effort to put it right. So much for the comfort in buying approved used from Merc.

  29-03-2023
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  Danish Javed

  NEVER TRUST THIS DEALERSHIP. WE BOOKED OUR CAR IN FOR RECALLS AND ON RETURN ITEMS WERE MISSING FROM THE CAR. MANAGER HAS NO CUSTOMER SERVICE SKILLS WHATSOEVER! Zero Rating!!!

  29-03-2023
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  J A

  Told me they had a car for me to see but when I got there after doing a 50 minutes drive it was sold they didn't even call me to tell me .. So never use them again I purchased next day a Mercedes from another garage

  29-03-2023
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  Robert Arnold

  Had the best ever experience of buying a new car from this dealership. I was browsing the showroom with no intention to buy but was able to test drive that same afternoon. Was warned of a 7 month wait for a new EV but Chisala looked through available stock and I was able to drive away my new 23 plate EQA last Wednesday just 2 weeks later. Overall experience was excellent in terms of customer care. My only slight issue was that automation of documents was a little impersonal and rarely matched what had been agreed over the phone/email.

  29-03-2023
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  Bocutiu Stefan

  Absolutely fantastic customer experience from Gary. I ended up in the dealership on a whim; the intention was to buy a Volvo, and since the Mercedes dealer was close to the Volvo dealer, I thought to pay a visit based on why not, what's to lose. Gary has been accommodating and open to walking me through the options and all the details. There was no point where I felt like I was talking with a salesperson who would want to make a sale at all costs. So, instead of a Volvo, a Mercedes it is, and delivered home by Gary. Many thanks for making this a smooth and enjoyable experience.

  28-02-2023
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  Oliver B

  One of the worst customer service experiences I have had in a long time! Booked an appointment for a test drive for a used car, I turned up and they told me the car wasn’t actually at the dealership so can’t test drive it. They explained that I should have been told it wasn’t there …but I was told it was there and why book me in an appointment if it isn’t! On top of that there was no handshake, offer of any drink and even on arrival I was made me wait for ages with different salesman walking past me and not even acknowledging me. Avoid at all costs as they will just waste your time.

  28-02-2023
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  Mandy Cowlishaw

  Gary Westley is an amazing sales person. Very caring, considerate, respectful and a delight to deal with. Gary’s experience, attitude, knowledge and mannerisms are second to none. A real asset to Mercedes Benz! Thanks Gary, all the best Mandy & Jason

  28-02-2023
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  Ian Paxton

  Thanks to Lee and the team, very informative and helpful while correcting a fault on my car today, the visual health check video that was sent via text was a nice touch as well. I’ll be coming back again

  28-02-2023