Mercedes-Benz of Birmingham
MercedesBenz of Birmingham is a premier dealership located in Birmingham, England. They specialize in selling new and used Mercedes-Benz vehicles, as well as providing auto customizations and truck accessories. In addition, they offer services such as car brokering and warehousing/storage. With a wide range of products and services, MercedesBenz of Birmingham is a one-stop-shop for all your car, boat, and motorcycle needs.
Introduction to MercedesBenz of Birmingham
MercedesBenz of Birmingham is a renowned automobile dealership that was established with the aim of providing customers with exceptional automotive services. Founded in the United Kingdom, the company has a long history of providing high-quality vehicles to their customers. What sets this company apart from others in the same industry is their commitment to customer satisfaction and excellence in service delivery.Services & products
MercedesBenz of Birmingham offers an array of services and products to their customers. They specialize in selling new and used Mercedes-Benz vehicles, as well as offering auto customizations, truck accessories, and used tire shops. They also have rare book stores and law book stores for customers to peruse while waiting for their vehicles to be serviced.Location
MercedesBenz of Birmingham is located in the bustling area of Erdington, Birmingham, which is known for its array of shops and shopping centers. The area is easily accessible by public transportation, with the nearest train station being Erdington Station, which is a 10-minute walk from the dealership. The area is also home to several truck topper suppliers and wheel hub cap suppliers.Benefits
Customers should choose MercedesBenz of Birmingham because of their exceptional customer service and wide range of services and products. The dealership also offers financing options to their customers, making it easier for them to purchase their dream vehicles.Good to know
Customers should be aware that MercedesBenz of Birmingham also deals in auto auctions and junk dealerships. However, this does not affect the quality of their services and products.Reviews
MercedesBenz of Birmingham has received numerous positive reviews from their customers. Customers have praised the dealership for their exceptional customer service and high-quality vehicles. They have also commended the dealership for their professionalism and attention to detail in all aspects of their business.Amenities
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test drive -
financing
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service center
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parts department
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accessories
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delivery
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warranty
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roadside assistance
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trade-in
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certified pre-owned vehicles
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new vehicle inventory
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used vehicle inventory
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luxury car showroom
FAQ
What is your experience as a car broker and how long have you been in business?
We have extensive experience as a car broker and have been in business for many years. Our team is highly knowledgeable and equipped to assist with all of your car buying needs.Do you provide financing options or assistance?
Yes, we do provide financing options and assistance. Our team can help you explore different financing options and find the one that best fits your needs and budget.What is the bidding process like, and how can I participate?
The bidding process varies depending on the specific vehicle and auction. Our team can guide you through the process and help you participate in auctions to find the car you want.How do you charge for your services and what is included in your fee?
Our fees vary depending on the specific services you require. We are transparent about our pricing and will provide a clear breakdown of costs and services included.What is your process for finding and negotiating the best deal on a car for your clients?
We have a thorough process for finding and negotiating the best deal on a car for our clients. This includes researching the market, analyzing pricing trends, and leveraging our industry connections and expertise to negotiate the best possible deal.Reviews
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david o brien
26-05-2023
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Andy Egginton
After having a horrific experience with Mercedes Coventry I was sent by head office to Birmingham and they were amazing š diagnostic and repair and great service š Abdul was very helpful and saved my holiday after 4 weeks of poor service from Coventry Mercedes
26-05-2023
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Rooz Pazhand
I purchased a Mercedes X Class from the Mercedes dealership in Birmingham. I made a 2 hour journey to the dealership to collect the vehicle at an agreed time and date. I had to wait for over 2 hours in the dealership to collect the car as the car I bought didnāt have a valid MOT. The vehicle passed the MOT test with no advisories despite having a broken indicator light and torn wiper blade! I was not offered to drive the car, I was given the keys after doing the paperwork and I was on my way as I had a 2 hour journey to make. Shortly after I noticed the control unit for the command system is cracked and the touch pad does not work! So I got in touch with the sales assistant (Marc) and made him aware of the issue! He advised me that he would deal with the issue on Monday, on Monday I got in touch with the dealership to make them aware that the Engine Management Light had come on and in addition to the cracked command unit there were more issues with the car, there are missing buttons, and a cracked indicator as well as a dent on the bonnet and torn wiper blade. I was ignored by the salesman and after several attempts I managed to get hold of the commercial sales manager (Paul) and he assured me he would reimburse me for the bill. I went to my local dealer and provided an estimate just for the parts. It has been 2 weeks since and I have not heard anything back despite several attempts to get in touch with them. I have called and emailed and even left my details for the dealer principal to contact me. I got in touch with the complaints team, they apologised initially and assured me that they would look into to it, I subsequently got another email from them saying that the command unit looked dirty and they wouldnāt ever release a car in that state therefore I had caused the damage myself and they will not cover the cost and advised me I can contact the ombudsman! It genuinely made me laugh out load as the car did not have an MOT, and they passed it with a broken indicator and a torn wiper blade and the Engine Management Light popped on the following day! I have to admit the experience has been rather poor and disappointing. I wouldnāt buy a pair of shoes from them! Avoid at any costā¦
21-05-2023
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Yonas Amanwel
Excellent Service from Mohammed Ifthekiar Uddin, he was very professional and gave me a great experience. I am really happy with the whole process. He is a great asset to any company. 5 Star Goes to Mohammed Ifthekiar Uddin ššššš
20-05-2023
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Faisal Jehangir
20-05-2023
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Hasanain Qureshi
Disappointed by the service provided by MB Birmingham and MB Customer Services UK. They refused to replace a part that was installed by them and had gone faulty within the warranty period of 2 years. Result: I had to pay out of pocket for costly repairs, because MB do not take ownership for their own substandard parts!
20-05-2023
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Darren L
I WOULD GIVE NO ā IF I COULD!!!!! For a main dealer I am very disappointed in the service. My dad's car had a issue where the engine management light come on and as the vehicle is under extended warranty we took it here as it's a main dealer and they said because the light has gone off they can't diagnose it (charging us Ā£70) and they are unsure of the problem. The dealer also said to bring it straight to them when the light comes on next The engine management light come back on yesterday and we took the car in with the engine management light on and they came back to us and said because when they diagnosed it the light was off they don't know what the issue is, again charging us Ā£70. Personally I have diagnosed it months before hand and know what the problem is but the vehicle is under mercedes extended warranty and we wanted to use the warranty that we pay for it every month but we are being fobbed off with a Ā£70 bill and they are unable to diagnose it!!! Complete scam!!!! How can a main dealer expect a customer to Ā£70 to diagnose something that you can't even diagnose!!!
20-05-2023
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Naser Hanif
From start to finish I have always experienced a courteous, professional and such friendly service from Amy Sangha & Lisa Smith. . . By far the best staff Iāve come across at Birmingham Mercedes. They always go out of there way to help me and solve all the issues with my car promptly. They both are a credit to Birmingham Mercedes. Thank You Again.
20-05-2023
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Adil R
Really nice store. Visited the dealership to pick up some service parts. The showroom is quite big and they have an extensive range of cars in the showroom. It has 2 floors. G wagon, new 23 s class, Gts all on display. There is also a cafeteria in-store which isn't too expensive and also some merchandise. Good range of cars on show. Really enjoyed having a look around.
20-05-2023
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S
Very positive experience dealing with Sonia especially the care and professionalism I experienced following the issue with car. This was down to Sonia being able to confirm the vehicle was ready the next day! Her efforts need to be recognised as she specialises in vans but also manages breakdowns. I cannot fault the before and after service as the advisor went out of her way to ensure customer satisfaction. Happy to bring my car back here anytime for maintenance.
13-05-2023
