Mellmead House

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Reviews

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  J Arend

  I was treated very well from everybody I interacted with including the receptionists, to my doctor and his secretary.

  29-04-2023
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  Darren Adams

  The staff at melmead are nasty and do not care about patients at all, they are so rude and unprofessional, I have a friend who was referred for adhd assessment, she went to appointment booked and first thing lady said was what can we do for you in a rude manner, so she explained to her she had been referred for a adhd assessment which they should have already knew. They wouldn't do assessment and said because she is a woman with children she hasn't got it and kept talking rude saying well nothing we can do for you, no questionnaire or anything or even listen to reasons she feels she has it. It's an absolute joke the way she was treated, she came out in bits crying because they wouldn't even listen to her.

  29-03-2023
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  Joseph Harvey

  Please don't be fooled by the pleasant greenery and log cabin surroundings. After all this is [still] a double secure door entry psychiatric facility run by the NELFT where you will immediately upon gaining access find something is a bit off with this place. For example, having to [always] shout your full name and date of birth to the receptionist through a gap in the thick plexiglass because of the lack of a working intercom to speak normally - well they already view you as crazy regardless of your individual history once you step foot inside so this initial experience in reception just makes it easier for them to validate that and set you up for feeling weird before your appointment. If you're lucky enough you may get to witness some ill-behaved patients/customers of the mental health system who may make you feel uneasy about yourself in comparison while you continue to wait for your appointment. After a short wait in the exposed waiting area with big brother CCTV keeping an eye on your every move one then proceeds to receive voluntary outpatient services namely gaslit consultations with locum Shrinks who are ready to unleash their God complexed opinions presented as facts in their deceptively polite manners on you ultimately making inflexible decisions on your behalf regarding your continued mental health aftercare in less than 30 minute so-called "review" meetings you may have waited 3 months or longer for. What usually started out with the best of your intentions to attend for some real and useful prescription advice from a supposed expert will likely end up as a relative waste of your time if you're just going to be told to "not rock the boat" i.e. to remain drugged up perpetually with no end date. Don't be surprised if you feel like you didn't get the outcome you were expecting. These ill-trained counterfeit doctors practicing a hoodwinked form of social control care very little about getting you off the psychotropics they will continue to prescribe regardless of your private accomplishments, or good citizen behaviour that may have developed with maturity over time. In short, once a patient, always a patient to them or customer of big pharma whom they collude with. In conclusion, I would not recommend this somewhat intimidating facility and it's counterfeit doctors or [evil] psychiatrists to give a rat's arse about your continued aftercare plan which will already be more of their default prerogative to blame you and your supposedly real brain disease for everything and perpetually recommend that you either have your psychotropic drug(s) upped or changed with no recourse to getting deprescribed safely and timely to get back to a full state of recovery from one's ex-Soviet-like entrapment and punitive mistreatment by a tainted mental health system that disregards and disavows those who think critically in a profoundly sick society who got inadvertently diagnosed with a counterfeit lifelong "mental illness" for some temporary ill-behaviour(s) long since passed.

  29-01-2023
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  Juliea Alba

  The staff here at mellmead house really are disgusting people who really do treat patients/service users like animals. The reason for this is total lack of accountability. Non of the staff are accountable. I used to work here and we were told to ignore patient complaints. One staff member told me to even tell patients to F off if the waiting area is empty as patient wont be able to prove anything. ASK YOURSELF THIS QUESTION: Why cant we wear body cameras inside this facility to video record staff behavior with patients? Why cant we record phone calls etc? Every patient should record all calls with staff members and where possible video record that staff behavior and attitude. Have patients noticed that the display board of the senior staff with their name and photo has been removed? This is so that patients cant hold individuals to account. These staff are paid via peoples taxes yet we cant identify who they are! Some of the service users should get together and form some sort of patient group. Collective voice should be organized.

  29-12-2022
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  Bhawini Mistry

  I have been twice last year for appointments only to be told that the physical health check clinic has stopped so I had my annual leave and time to go. Then, for another appointment I called to check whether it was telephone or face to face, the receptionist told me it’s face to face, so again took annual leave went to Mellmead House to find out that the psychiatrist was working from home and was a telephone consultation. I think the service here has really changed since covid and the admin staff don’t know what they are doing.

  29-12-2022
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  Kaylee Gallagher

  I’m saying this because it’s a joke was told by a triage nurse she would call me back within the next day calls me up 2 days later then on top of that she then said she would speak to doctor booked me a telephone appointment now 1hr 15mins late so far I had a text saying 11:15am telephone appointment completely useless

  29-10-2022
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  Atixx .P

  The psychiatrist I was assigned left. I was not informed about this. What did Mellmead House do? They discharged me without even telling me about this. I would have never realised that Mellmead basically tossed me out to die if I hadn't called them to find out when I was due a next appointment. I think this establishment should be shut down. The way they manage people with severe mental health problems is frankly dangerous. I am sure they are secretly hoping that we will all one day off ourselves so that they will have less administrative work to do.

  29-08-2022
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  Dboi

  29-07-2022
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  James day

  the service is so bad i sent 15 years under them and had so many doctors and care co when i moved into normal living in the comunity i was sent back to my GP having wasted such a long time when i could have being out working making friends having fun and going traveling they dont understand people with anxiety and depression there just want to focas on the mentaly ill who cannot live normal lifes like someone like me who has anxiety but manage to do things like having holidays and making friends, they did not like my middle class background and the fact i had a good family and suppport network. i wish i did not have any problems like anxiety, i dont think i want to work as a staff member, let a lone be a service user

  29-05-2022
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  Pauline Loza

  The environment is peaceful and quiet 🤫 the reception is manned by unprofessional staff who use their mobile phones 📵 while working which has made me wait ✋ years 😀 they don't know the staff members names and don't let them know that you have arrived promptly because of being distracted by personal affairs. The therapist is privately sourced so you feel as if they are tired and unprepared for your session 😴 because they travel there. You feel as if you are taking the lead and that they haven't read your file or previous notes. The doctors are great but are engaged in hospital 🏥 work and only go there to see 👀 YOU The social worker's are lovely but again not based there 😕 so there is no CONTINUITY OF CARE the minute you miss a call or appointment you are taken off the records and you have to be referred back which is a 😢 crying shame! Trainees are invited to YOUR appointment and while efficient they remain detached from your case and mess up EVERYTHING FOR YOU BY FLYING BACKWARDS AND FORWARDS TO RELAY MESSAGES TO ABSENT STAFF BY EMAIL. I HATE THEM!!

  29-05-2022