Mastertrade Supplies Ltd
Mastertrade Supplies Ltd is a UK-based company that specializes in providing electrical appliance, household goods, and lighting wholesalers. They are also known for being reliable store equipment suppliers with a wide range of electronics and machinery & equipment. Mastertrade Supplies Ltd is committed to providing high-quality products to their customers and has built a reputation for being a trusted supplier in the industry.
Introduction to Mastertrade Supplies Ltd
Mastertrade Supplies Ltd is a company that specializes in providing electrical appliance, household goods, and lighting wholesalers. Established a few years ago, the company has become a reliable supplier of top-quality products in the United Kingdom. What makes the company unique is its commitment to providing exceptional customer service and its focus on offering competitive prices for its products.Services & Products
Mastertrade Supplies Ltd offers a wide range of products and services to meet the needs of its customers. Some of the products available at the company include electronics, machinery, store equipment, and much more. The company provides wholesale supplies of electrical appliances, household goods, and lighting to retailers across the United Kingdom.Location
Mastertrade Supplies Ltd is situated in Tipton, England, at unit 1 Navigation Point, Golds Hill Way, Tipton DY4 0PY. The area is known to have various businesses like retail stores, restaurants, and cafes. Customers can expect to experience a vibrant and bustling atmosphere when visiting the area. There are several public transportation options close to the company, including the Tipton Train Station, which is 1.5 miles away, and the Black Lake Metro Station, which is 1.8 miles away.Benefits
Mastertrade Supplies Ltd offers numerous benefits to its customers. Apart from providing high-quality products, the company also offers competitive prices and exceptional customer service. With its wide range of products and services, customers can enjoy the convenience of getting all their household goods and electrical appliances from one supplier.Good to Know
Customers should be aware that Mastertrade Supplies Ltd only supplies its products to retailers and wholesalers. The company does not sell its products to the general public.Reviews
Customers have positively reviewed Mastertrade Supplies Ltd for its superb customer service, fast delivery, and quality products. Many customers have praised the company for its competitive prices and wide range of products, making it their go-to supplier for all their electrical appliance and household goods needs.FAQ
What kind of lighting products do you offer?
We offer a wide range of lighting products, including LED lights, light bulbs, lamps, outdoor lighting, and more.What is your pricing structure for bulk orders?
Our pricing structure for bulk orders varies depending on the quantity of products ordered. We offer competitive pricing and discounts for larger orders.What is your return policy for defective or damaged items?
We have a straightforward return policy for defective or damaged items. Customers can return the item within a specified time frame, and we will either replace the item or offer a refund.What is the average lead time for delivery of products?
The average lead time for delivery of our products varies depending on the item and the customer's location. However, we strive to deliver our products as quickly as possible.What kind of warranty and technical support do you offer?
We offer a warranty and technical support for all of our products. Our warranty covers defects and malfunctions, and our technical support team is available to assist customers with any questions or issues they may have.Reviews
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Paul Yates
Brilliant service and fusebox outstanding , Alex on phone was helpful and polite . We will be using these guys in the future.
27-11-2022
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Dean Holt
Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.
27-09-2022
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Dan
I placed an order for an item which was 100% unquestionably showing in stock, but the day after placing the order I received an email stating that the item was in fact not in stock and there would be a 15 day wait. I replied to the email stating I would begrudgingly wait for the item to come back in stock. I did not receive any acknowledgement to my email. 15 days came and went without any word from MasterTrade so I sent them an email asking when I could expect the item. Several days again past without a reply so I emailed them again. True to form days passed and again no reply. After being ignored twice and now 23 days after placing my order I was forced to raise a PayPal claim (So glad I paid with PayPal). Funnily enough after being repeatedly ignored I received an email almost instantly after raising the PayPal claim from an Ash Cowern, in disbelief that I'd had the afront to raise the claim and to basically say he was washing his hands of it as it was now in PayPal's hands. No apology for any inconvenience, just a passive aggressive and almost insulting attitude and an attempt to push the blame on me for firstly having the audacity to email them on a Thursday (They don't read/reply to emails after Thursday apparently) and then having the brass neck to email them over the weekend (They also don't read/reply to emails on the weekend). I was basically blamed for ordering an item that was out of stock in a mocking email from Ash, where he went out of his way to bold and change the colour of the words 'Out of Stock' to make his point. I was expecting an apology, perhaps some attempt to resolve the problem, but instead all I received were accusations and mockery. I replied the item was in stock when I ordered it, otherwise I would not have ordered it. Again I received another curt reply stating that their stock is updated daily so this could not have been the case. I guess the insinuation was I must be either stupid or lying? At this point I realised I was wasting my breath. So in summary weeks wasted, repeatedly ignored, no apologies and finally insulted by basically being called stupid and or a liar, and I still have a Paypal claim to look forward to. My advice avoid like the plague. Also maybe send Ash on a customer service course.
27-09-2022
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Joshua Stainsby
Great group of people. Fast delivery and have always done their best to help whenever I've called just wish their actual branch was closer to me!! ;)
27-07-2022
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bad luck (badluck)
Was struggling to find a Click Surface pattress and by chance came across this place. Very competitive pricing and they’re just down the A41 which is a bonus. Friendly, helpful staff. Will be using them for upcoming projects.
27-06-2022
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Phil McManus
27-06-2022
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Freddie Farnden
It's a pleasure to do business with them, staff so helpful and delivery's always on time.
27-06-2022
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Mike Robinson
I would not recommend Mastertrade when ordering products online. Some of the LED Bulbs I ordered from them arrived faulty and I requested either a refund or replacement. The company insisted that I returned the faulty goods first, which I did at my own expense - but they didn't issue a refund.
27-05-2022
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Craig Noble
I have been using master trade for many jobs throughout the south west and highly recommend for there fast and efficient service .
27-05-2022
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Richard Smith
I've been using Mastertrade for the last 12 months. Can't fault them. If something isn't in stock they always arrange for items to be shipped directly from the manufacturer so I can always be sure I can get what I need. Definitely my go to supplier.
27-05-2021
