MARTIN & CO
Martin & Co is a jeweller located in Cheltenham, England. They offer a wide range of jewellery products and services to their customers. Their shop is a popular destination for those interested in shopping for jewellery. Martin & Co is dedicated to providing high-quality products and excellent customer service.
Introduction to MARTIN & CO
MARTIN & CO is a reputable jewellers located in Cheltenham, England. With over 200 years of experience, the company has a rich history and prides itself on offering high-quality jewellery to its customers. The company is unique as it offers bespoke services, allowing customers to create their own jewellery designs.Services & products
MARTIN & CO offers a wide range of jewellery products, including engagement rings, wedding bands, bracelets, necklaces, and earrings. In addition to their pre-made designs, they also offer bespoke services, which allows customers to create their own unique jewellery pieces.Location
MARTIN & CO is located in the heart of Cheltenham on The Promenade. The area is known for its high-end shops and shopping experiences. Customers can expect to find a variety of boutique shops, designer stores, and restaurants in the area. The closest public transportation options include the Cheltenham Spa train station (1.5 miles), the Cheltenham bus station (0.5 miles), and the Royal Well bus station (0.3 miles).Benefits
Customers should choose MARTIN & CO for their exceptional craftsmanship, quality materials, and personalized service. The company's bespoke services allow customers to create unique jewellery pieces that are tailored to their individual style and preferences. They also offer excellent customer service and a lifetime warranty on their jewellery products.Good to know
Customers should be aware that MARTIN & CO's bespoke services may take longer to complete than their pre-made jewellery products. However, the wait is worth it for a unique piece of jewellery.Reviews
Customers rave about MARTIN & CO's exceptional customer service and high-quality jewellery products. They also appreciate the company's bespoke services and ability to create unique jewellery pieces. Overall, customers highly recommend MARTIN & CO for their jewellery needs.Amenities
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repair -
watch battery replacement
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returns
FAQ
What is your return policy for jewellery purchases?
Our return policy for jewellery purchases is that we accept returns within 30 days of purchase, as long as the item is in its original condition and packaging. We do not accept returns on custom-made pieces or engraved items.Do you offer custom design services for jewellery?
Yes, we offer custom design services for jewellery. Our experienced and skilled jewellers can work with you to create a unique piece that meets your specific needs and preferences.What type of metals do you use for your jewellery?
We use a variety of metals for our jewellery, including gold, silver, platinum, and palladium. We also offer pieces made with alternative metals such as titanium and tungsten.Do you provide appraisals or certificates of authenticity for your products?
Yes, we provide appraisals and certificates of authenticity for our products upon request. Our appraisals are conducted by certified gemologists and can provide you with an accurate value for your piece. Our certificates of authenticity verify the quality and authenticity of the gemstones and metals used in your piece.Can you provide references or reviews from previous customers?
Yes, we can provide references and reviews from previous customers upon request. We take great pride in our work and are happy to share the positive feedback we have received from our satisfied customers.Reviews
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Yan Lewis
I would highly recommend Martin & Co, I dealt with Jake who made the experience a pleasure. I first came in to enquire about a watch many months before; Jake told me he’d be in touch when something became available and I was delighted to receive the follow up call. The process of buying the watch was very quick and easy including adjusting the links, I couldn’t fault the customer service. Thank you Jake and Martin & Co.
25-05-2023
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Scott W
Fantastic service, very knowledgeable and helpful staff. Thank you Jake, I Would highly recommend.
23-05-2023
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Dan M
Another great experience at Martin &Co. Best jewellers in Cheltenham and always amazing service from Jake. Thanks!
23-05-2023
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Andy Chapman
I recently attempted to purchase my second Rolex from Martin and Co and this was the experience. After calling ahead a day previous to my visit, I was advised to come into the dealer to discuss a registration of interest for a Rolex GMT. I was advised on the phone that they weren't taking any further interest on specific references - but not the one I enquired about. I travelled 45 minutes from Bristol, paid to park and headed over - expecting to talk watches, I was hoping to meet a new member of the team to keep in touch with regarding pieces. It would have been great to see a few pieces, try on the exhibition watch of the exact reference I was interested in, and get a coffee after 45 minutes in the car. Instead, I was greeted at the door as if I'd interrupted a meeting, walked to a desk and the chat was abrupt, followed with a laughable 5-6 year expected turnaround time for the watch, (two-tone "Rootbeer" GMT) and essentially made to feel stupid for even asking. The exact reference was behind the woman advising me, I wasn't asked my name, whether I was interested in anything else, offered a coffee and told they can take my details but it was essentially pointless. I left after quite literally 3 minutes, back to the car and a 45 minute drive back to Bristol feeling pretty stupid. This was going to be my 5th new Rolex, of which I still own 4. I'm well aware of waits on these watches. There's a way in which to soften this wait time for a customer and make the experience a memorable one. Martin and Co don't seem to care for it.
15-05-2023
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Harry
Was referred to Martin and Co by a close friend, and they certainly did not disappoint. Was lucky enough to get the call from Jake for this stunning datejust with the new motif dial. Thanks again to Jake for taking care of me, I hope to be a customer for life.
08-05-2023
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Jamie Maclellan
I have to say that the staff at Martin & co are a fantastic bunch of great people. I have purchased several items through them and they have done their upmost to deliver on the items I’ve asked for. Jonathan and his team are a class act and I recommend highly indeed
29-04-2023
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Ian
Really excellent service from Jake when I popped in recently. Jake clearly knows his watches, but he took the time to listen to what I was interested in, and was super courteous, friendly & professional throughout. Great guy, 10/10 would recommend.
29-03-2023
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jack palmer
Excellence service from Sharron who helped with my Rolex purchase. Will 100% use them again!
29-03-2023
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K 951
This is an outstanding high end jeweller. I have received excellent service from Jonathan Dimmer and Jake Garner. They are knowledgeable, professional and an absolute pleasure to deal with. I’m already looking forward to many more purchases from them.
28-02-2023
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Andy Horton
Rory was super helpful, kind, and polite in assisting us in finding our wedding rings. Great service and we are very happy with our rings!
28-02-2023
