Marshall Volkswagen Horsham
Marshall Volkswagen Horsham is a reputable company located in Horsham, England. They specialize in providing top-quality cars, boats, and motorcycles to their clients. As authorized DS Automobiles dealers, they offer a wide range of vehicles to suit every need and budget. With a commitment to customer satisfaction, Marshall Volkswagen Horsham is the go-to destination for anyone looking for reliable and affordable transportation options.
Introduction to Marshall Volkswagen Horsham
Marshall Volkswagen Horsham is a British car dealership that sells new and used Volkswagen vehicles. The company has a long history in the automobile industry, starting in 1909 as a Cambridge garage. They have since expanded to over 100 locations throughout the UK. What sets Marshall Volkswagen Horsham apart from other car dealerships is their commitment to customer service and community involvement.Services & Products
Marshall Volkswagen Horsham offers a range of services to help customers find and maintain their ideal car. They sell new and used Volkswagen vehicles, as well as offer financing options. They also have a service center that provides routine maintenance and repairs for Volkswagen cars.Location
Marshall Volkswagen Horsham is located in Horsham, England at 1 Redkiln Way. Horsham is a charming town in West Sussex with a bustling town center. In the area surrounding the dealership, customers can expect to find a mix of small businesses, restaurants, and residential areas. The Horsham train station is just over a mile away from the dealership, and other nearby public transportation options include the Warnham and Littlehaven train stations.Benefits
Customers should choose Marshall Volkswagen Horsham for their commitment to customer service and community involvement. They have a team of knowledgeable salespeople who can help customers find the perfect car for their lifestyle. Additionally, the service center is staffed by experienced technicians who can perform routine maintenance and repairs on Volkswagen cars.Good to Know
Customers should be aware that Marshall Volkswagen Horsham is a dealership specifically for Volkswagen vehicles and does not sell other car brands. However, they do offer a range of financing options to help customers purchase their ideal Volkswagen car.Reviews
Customers have praised Marshall Volkswagen Horsham for their excellent customer service and knowledgeable staff. Many have also noted the quality of the vehicles sold at the dealership and the professionalism of the service center staff. Overall, customers highly recommend Marshall Volkswagen Horsham for all of their Volkswagen car needs.Amenities
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test drive -
financing
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leasing
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warranty
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parts
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service
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pickup and delivery
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online booking
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free wi-fi
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refreshments
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kids play area
FAQ
What is your dealership's warranty policy for new and used vehicles?
At Marshall Volkswagen Horsham, we offer a comprehensive warranty policy for both new and used vehicles. Our new vehicles come with a manufacturer's warranty, while our used vehicles come with a dealer warranty. We also offer extended warranty options for added peace of mind.Can I view and test drive multiple models before making a purchase?
Absolutely! We encourage our customers to test drive multiple models to ensure they find the vehicle that best suits their needs. Our knowledgeable sales team is always available to answer any questions and provide guidance during the car buying process.Are there any financing options available for purchasing a vehicle from your dealership?
Yes, we offer a variety of financing options for purchasing a vehicle from our dealership. Our finance team can work with you to find the best option that fits your budget and needs. We also offer online financing pre-approval to make the process as easy as possible.What services does your dealership offer for vehicle maintenance and repairs?
Our dealership offers a wide range of services for vehicle maintenance and repairs, including routine maintenance, oil changes, tire rotations, brake services, and more. We also have a state-of-the-art service center with certified technicians to ensure your vehicle is in good hands.Is there a trade-in program available for customers looking to exchange their current vehicle for a new one?
Yes, we offer a trade-in program for customers looking to exchange their current vehicle for a new one. Our sales team can provide an estimate of your vehicle's trade-in value, and we'll work with you to find the best deal possible on your new vehicle.Reviews
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Martin Thomas
Unfortunately they couldn’t help me but I did receive an email and a call to try and offer alternatives.
08-05-2023
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Adrian Butcher
Had a few issues resulting from the service but these were addressed immediately and without quibbling. Helpful and friendly service team.
29-04-2023
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Becky Mann
I had an awful experience here and so have had to file a complaint, I’ve been ignored by the general manager and by the head office. And I still haven’t received my deposit back despite being told over a month ago that I would. Would never recommend. I’m now having to take legal action to get my deposit back as no one at Volkswagen will respond to me.
29-04-2023
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Eddo Feddo
False advertising, mis-selling and poor customer service! We ordered a new Tiguan, signing off on the personalised brochure we were sent which clearly stated the car interior was black. Months later when we went to collect the car we were surprised that the interior was a pale grey fabric - not what you would choose for a family and dog! We honestly thought we must have made a mistake so we drove the car home and checked the original paperwork. On spotting that Marshall VW had promised us a car with a black interior we phoned up immediately to complain and reject the car due to false advertising. They would not admit any fault, apparently we were in the wrong as we drove the car away. So our only option was to sell the brand new car back to then at a knock down second hand price. We were then shocked to see the car back on the forecourt within a few days at a price significantly higher than what they gave us for it so they effectively profited from us twice over. We tried to escalate the situation with Marshall’s to get our money back but they completely dismissed our point of view. We are now in the process of going through a formal complaint with the motor ombudsman. We were treated really badly and all we asked for was the money back that we lost (which is less than what VW made on selling the car 2nd time round).
29-04-2023
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Christoph C
Volkswagen cars are alright. I saw a BMW parked here the other day by the way.
29-04-2023
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Mark Cobbold
Vehicle service carried out last month. Friendly staff and helpful feedback regarding results of the service and other queries I had. I have used this company a few times now and would definitely recommend.
28-02-2023
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Kreshan Pulluckdhary
Excellent customer service, software issue in car solved, thank you so much Charlotte!
28-02-2023
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Mr Murray
Good garage.
28-02-2023
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Fiona Wheeler
Good experience buying new Taigo from VW Horsham. Daniel was friendly, helpful and knowledgeable and listened carefully to what we wanted. I hadn’t considered a Taigo but am very glad he suggested it and explained why he thought it would suit me better than what I was considering as I am really pleased with it! Would have liked a bit more updating about when it would arrive as the wait was longer than expected but this is a small gripe. The overall experience was very positive, this is the 4th VW we have bought here and we’ve always received good service from both the sales and service teams.
29-01-2023
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Colin Brown
Friendly dealer. Great showroom.
29-12-2022
