Marshall Toyota Hereford

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Reviews

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  Simon Ball

  A good branch. Staff friendly and courteous. Recommended.

  20-05-2023
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  satyam (No name)

  Do not go there. Sold me car with full of problems.Called them on the very second day to report this but they don’t care.The bumper was glued before the car was given to me and start sticking out on the very next day.And I was blamed for that They supposed to pay for my old car finance but did not pay until a week later when I chase it up as payment was gone from my account resulting in overdraft fees charge. I was told that the payment was made and when I asked for a receipt the date written on top was the day when I emailed them and ask for proof. And after few emails sent to them no one has bothered to reply anymore. Because they simply don’t care.

  27-04-2023
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  Jon Matthews

  Bought a second hand car from Toyota Hereford. I was dealing with Josh. I felt Josh was honest and didn't push me into buying the car. The whole process was relaxed. Would definitely deal with Josh again.

  27-02-2023
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  Paula Glanville

  I bought a used car from here in October 2022. I've never bought a car before and Mike was really good in helping me find the right car for me. I have been back to Marshall's on further two occasions for some advice and Mike has been very helpful and answered any questions I had. A great service. Would recommend.

  27-02-2023
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  Franklin Davis

  Always a great experience visiting Toyota Hereford. First contact is Jan who is very knowledgeable and helpful. Thank you to her and all the other staff at Toyota.

  27-02-2023
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  Mark Doyle

  I have driven Toyotas since 2005. If I could give the team at Westland/Motorline -now Marshalls 6 stars I would. My 8 year old Toyota (supplied from new and serviced by Marshalls) developed a minor fault with its rear windscreen wiper. It has been fabulously reliable since new. I never thought that the 10 year warranty that applies if you service your car at the dealer would cover this - (expected T & Cs would apply and I would have to pay the £450 I was initially quoted for a new motor). I was wrong - not only was my bill zero - my car was also washed and valeted when I collected it. I just wanted to say what a pleasure it is to deal with the whole team at Marshalls - Maria, Jan and Cheryl on the desk deserve special mention for their smiles and all the coffee and mince pies they plied me with whilst I was waiting. I think you would have to go a long way to get better service than Marshalls Hereford offer. Huge thanks to the whole team.

  27-12-2022
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  ansar ullah

  I purchased a Toyota Auris from the Marshall Toyota Hereford branch on 2nd October 2022 and wish to highlight the appalling service I received from this dealership. I initially saw the car on the dealership’s website which stated that the car was free from any scratches or dents. Therefore, as the car suited my requirements, I proceeded to make some further inquiries. I was assisted by a gentleman called Michael Exton and I queried whether the car was as described on the website i.e. no damage such as scratches or dents. Michael assured me that the car did not have any scratches or dents on the bodywork and therefore we agreed on a purchase price. It is at this point, after the sale had been agreed, that issues started to emerge. When the car arrived, I was shocked to see that it was not as advertised at all with various damage on the bodywork of the vehicle, the front fog light was not working and the engine cover had come loose. It also came to my attention that I had been provided with some cleaning products for the vehicle which I had not agreed to which costed a further £249.17. I immediately informed the delivery driver who subsequently took pictures of the vehicle and advised me to make a complaint to the branch as he was simply a delivery driver and there was nothing he could do. As such, I made a complaint and spoke to James Hughes at the branch and questioned whether he had seen the pictures taken by the delivery driver. To my dismay, James simply responded by saying that this level of damage is normal. This is despite me sending an email to the branch prior to the arrival of the vehicle ensuring that it was as described. Furthermore, as the vehicle had a catalytic converter fitted and the branch advised me that they were unable to provide any anti-theft protection for a few days at least. I asked James what I should do as my area is hotspot for such thefts. James advised that it was my responsibility to ensure that the car was protected and therefore I proceeded to take the vehicle to the garage in order to have a protective cover fitted. At no point did he inform me that this needed to be done by an authorised garage. On taking my car to the garage, it came to my attention that the car had extensive rust under the vehicle which was far worse than expected for a vehicle of this age. Therefore, I decided that I no longer wanted to keep the vehicle and decided to arrange a return with the dealership. The dealership informed me that in order to return the vehicle it would cost me £275.00 plus VAT despite the initial cost of delivery being £149.00. However, having spent a considerable amount of time and money to have the vehicle MOT completed and protective shield fitted I had no option but to keep the vehicle. I am now considering potential court action and would urge anyone that uses this dealership to exercise extreme caution prior to purchasing.

  27-12-2022
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  Male Dazz

  Bought a few cars here now, very good to be fair. Nice staff always friendly, always a welcome here, lovely coffee too from the ladies. Sales manager is a nice guy, Andy, Mike, Ashley all good people

  27-12-2022
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  Michael Wakeman

  Took vehicle for MOT. Very pleasant staff, offered coffee while you wait. Car washed as well, which I thought was a nice touch. All good and very professional. I would recommend to anyone... Update..... Service also completed all ok, same level of service and professionalism.

  27-11-2022
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  Karen Hall

  Charlotte and Ashley really know their stuff and their, and the team's, customer service has been exemplary. Thank you all

  27-11-2022