Marshall Mercedes-Benz of Bolton

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Reviews

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  Dave Graham

  What a really really nice place. Showroom is immaculate 👍🏻Greeted with a massive smile as soon as I walked in 😀 staff are so nice 👍🏻 had my car in for recall, all sort pretty sharpish, car all cleaned, great job. Special thanks to Megan 😀 little star that one, so nice and thanks for the cookie tip 😉😂 supermarket cookies will never be boring again 😂😂😂

  27-05-2023
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  Jansen Kos

  After receiving a message on my dash stating that the 'Pre-safe is inactive I called Mercedes-Benz to discuss the issue. I was informed this is likely due to a software issue as our car required a recall, which would likely solve the issue via a software update, complimentary of MB. Marshalls Bolton were very helpful and mqnaged to arrange an appointment before our family holiday. Without the pre-safe the car has no blind spot assist or lane assist and all important safety function's in a crash situation are restricted. With a 5 hour drive each way in the coming weekend, I was keen to make sure the issue was solved before setting off. I arrived at Mercedes-Benz this morning to be told the pre-safe issue is not related to the recall and that I'd have to pay £178 to do a diagnostic on the car, which 'may' find the issue of the pre-safe fail. Afterwhich they may be able resolve the issue wuth a certain part or possibly via a software update, all of which would be at my expense. I waited in the showroom for approx 3 hours, walked outside for some fresh air and found the car was still in the same parking spot. The recall update hadn't even been started, even though it was made clear I needed the car back by 3pm to collect the children from school. The reason we bought the MB as a family car was because of the additional safety features, which have failed. I feel its totally unprofessional of a company like MB to ask a customer have to pay for safety features which are already part of the car, but cannot be used because they require a costly 'update'.

  27-05-2023
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  Usman Mogul

  Am a bca driver it's the 2nd time am picking from Bolton mercedes. The service I have received is excellent. Nafeesa has been very friendly and helpful I would definitely recommend. I will definitely buy a Mercedes from here.

  26-05-2023
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  Liam Stockton

  Fantastic service from Alex and Richard. Helped me with all my queries, and were knowledgeable, very friendly, and couldn’t do enough to help. They both went above and beyond to ensure the car was perfect. I hope to see you both again when it’s time for my next one.

  25-05-2023
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  Clo F

  I had my MOT done here a couple of months ago and their was a cut on my tyre so it needed replacing to pass. Only when I got home I realise they’ve scratched my wheel. I’ve rang around 5 different people, I’ve been emailing absolutely everybody and I have been told to wait or ring someone else who would then ignore me. I am just going to pay somebody else to fix this now as I’ve paid you for a service and you’ve damaged my wheel! How can you even ignore me? Awful. Please be vigilant if you go here.

  23-05-2023
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  Julz Hamma

  What a pleasant and professional experience, thank you Amanda for all your help, will definitely return.

  23-05-2023
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  Mark Harrington

  Smooth vehicle purchase

  22-05-2023
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  Nicholas Veitch

  I took my Mercedes c63s into Mercedes bolton for a major service. A very polite and lovely person called megan looked after me, nothing was to much trouble for her she kept me updated with everything that needed doing with my vehicle. Thank you megan for all your help and I wish there was more people like you around to help customers. Thank you Nick

  22-05-2023
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  Scott Pepper

  Fantastic service department, Amanda is amazing, really helpful and always smiling, keep up the good work.

  22-05-2023
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  Aaron Stokes

  Five stars isn’t enough! Ibby in service has been outstanding since taking my car in. Even managed to sort me a lovely courtesy car whilst my car is in for repair! 10/10 always

  22-05-2023