Marshall Mercedes-Benz of Blackburn

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Reviews

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  Helen Johnson

  I just wanted to share my experience with you from Marshalls Blackburn. It was excellent from start to finish. To be honest I was thinking I was going to purchase my old car outright and not get another new one. But speaking with Dan who went through all the options I made the decision to get a new one. I am really pleased I did and the service was absolutely spot on, I love my new car....

  27-05-2023
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  jason Teal

  I am writing this review in relation to my recent experience with Marshalls Mercedes of Blackburn The Dealership are a Dreadful Company, who don't take any responsibility, they don't return phone calls when promised, they tell lies, lie after lie. I booked my car into Marshall Mercedes Benz of Blackburn on 05/05/2023, following a Mercedes warranty re-call. The Dealership Inspection deemed the car was not safe for me to use. The Dealership initially gave me a loan vehicle. On 12/05/2023 @ 1431 I was advised that the parts would arrive on Monday 15/05, THIS TURNED OUT to be a lie. I was asked to return the loan vehicle on 13/05/2023, or rent it for £80.00 per day, the car was collected on 16/05/2023 I have made numerous daily phone calls asking for an update, no-one is ever available to take my call, I am promised a call back, it does not happen. Since then & to this day my car is still not fixed, latest news is the parts will ship on Friday this week 26/05, some 21 days after my car went into the dealership, as we have a bank holiday this weekend, I don’t expect the part will arrive before 30/05/2023 When will I get my car back, who knows?? We are a single car family, we have been without a car since 16/05/2023, I am having to borrow a co- workers car & take 2 hours off work each day to run my children to & from school, my 2 young children have not been able to participate in their regular weekend activities The Dealership Say they CAN'T DO ANYTHING, its all down to MERCEDES in Germany You would have thought that if Mercedes had arranged a significant recall on the grounds of SAFETY, they would have ample spare parts. You would have thought that a part could be shipped from Germany on a next Day basis, but no this does not appear to be possible The Dealership ARE blaming Mercedes, they take no responsibility, for the delay, for the untruthful information provided, for not getting the matter sorted any sooner Today, around 0900 the dealership advised part may arrive/ship on 16/06/23 The Dealership actually seem happy with how the matter has been handled.

  25-05-2023
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  Anthony Lord

  24-05-2023
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  Ken Wright

  Just got my car from Marshall’s of Blackburn. Holly the sales lady was brilliant. Very helpful and good at her job. No pressure from her just honesty and professionalism. She made buying my car a very pleasant experience. Would highly recommend

  22-05-2023
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  A P

  Unorganised and very expensive

  22-05-2023
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  J Atkinson

  Parts department are very unhelpful

  15-05-2023
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  Sokon Ullah

  Good for the merc dealwrs parts

  08-05-2023
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  Pamela McGarry

  Alawi was wonderful. Very helpful but not pushy. He gave us lots of advice and was not rushing us for a decision. Very trustworthy and sorted the car for us to collect at the time we asked. Thank you for a great service!

  08-05-2023
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  Lee Fowley

  Well it's Mercedes you would expect 5 stars great service from a very professional team.

  08-05-2023
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  Master Amg

  Booked my car 4weeks in advance, turned up on the day to be told they have no knowledge of my booking, so they booked it a week later, turned up a week later to be told again that they have no knowledge of my booking. Fortunate for me i made them send me an email confirmation so they couldn't argue the point, moving on i waited 3hours for a courtesy car, which was a small 1.6 A class compared to the mighty 5.5V8 biturbo i had given for repairs. They had the car for a full week, and when i decided to turn up to enquire about my car (only turned up as they never phoned or updated me) i was told the car is ready - drove the car 2 miles for the light to come on and vehicle to come to a complete standstill. - GENUINELY SPEAKING, i wouldnt trust these lot to change a tyre let alone manage a huge establishment, how its become so bad i dont have a clue. Gives a terrible name to Mercedes. And whats really upsetting is i love Merce, they are my Favourite brand but the incompetence of the staff here makes me wonder should i go through all that hassle had i ever have a problem with my merc?

  08-05-2023