Marshall BMW Salisbury

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Reviews

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  Fraser Dean

  Visited Marshalls today with my elderly mum, looking for advise on a replacement for her existing Mini One. A huge thank you to Tom King for dedicating so much time and making my Mum feel so welcome. Having recently lost her husband (my Dad) Tom was compassionate & sensitive and couldn't do enough to make my Mum feel comfortable and ensure she had all the information to make an informed decision. Thank you Tom, you were simply awesome!

  28-05-2023
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  Aqual Khan

  Recently purchased a 2017 X5 from Marshall’s Salisbury, spoke to Ed Spence on the first phone call. He was really helpful from my first contact, returning phone calls when promised and dealing with my queries promptly. A really smooth and easy process to purchase from this garage, all my dealings were with Ed, who was great to deal with, not pushy and very helpful.

  26-05-2023
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  Mark Norcott

  I purchased an Approved Used BMW from Marshall Salisbury in April 2022. It was a challenging process as I had to pursue sales for call backs and only made progress when the GSM (Darren Street) became involved. I only persevered as it was a rare model and the car was well specified and presented. On the day of collection, I was given a folder containing some offers e.g. complimentary MOT, complimentary valet etc. I also decided to take out an extra year’s warranty on the basis that I was informed I could claim the money back at any time within the first 12 months if I changed my mind. Some months later, I did change my mind and requested to the Marshall warranty email address that I wished to stop the policy and receive a refund of the money paid. I heard nothing. I emailed 3 times in total and nothing. I called Marshall Salisbury who said I couldn’t receive a refund. I said I wanted to speak to Darren Street and was told he had left the business (he hadn’t). I was told by another employee to contact the company that supplies the warranty (Car Care Plan). I did and was told they had received my email and had cancelled cover (didn’t reply to tell me) but would not issue a refund. I emailed Darren Street on 9th January. Darren investigated and confirmed that I was entitled to a refund. This took weeks to materialise (paid March 1st) and required me to chase several times with Darren. As the anniversary of ownership approached, the car was due a minor service so I planned to take it to Marshall Salisbury in order to take advantage of the offers in the folder (I usually go to Cotswold Cheltenham as this is much closer). I tried to book a service online but the options didn’t go far enough into the future so I contacted Darren and he put me in contact with Tom O’Grady in the Service dept. He quoted me more than online as I was booking over the phone so I said I’d wait until the dates were available and book online to save money. I asked about having the offers and he had never heard of the folder I was given on purchase and asked for photographic evidence which I supplied and asked me to bring it when the service was due. I subsequently tried several times to book online and at the end of the process, a message said I needed to call to book a service. I emailed Darren and he put me in contact with Sarah in Service. I advised Sarah of the folder and the offers I wished to use (valet, MOT, battery check, end of warranty) and was asked to bring it with me. I was booked in for a while-you-wait appointment. When I arrived, Sarah looked at the folder and advised she’d never seen it before. I told her about the catalogue of issues I’d faced and she went off to speak to Darren (I was disappointed he didn’t come out to speak to me given the history). On return, Sarah said they would only be able to honour one of the offers as the small print stated it was one offer per visit. I chose the MOT. The car would receive a basic valet anyway – wash exterior and vacuum mats (could just wipe over the dash and centre console). I asked if a scrape on the rear bumper could be looked at which it was. I asked for a desk to work at while the car was serviced and was supplied with a quiet area in the Mini showroom which was much appreciated. Once the car was ready, I paid the pre-agreed price-matched online price. Sarah said I’d receive a review form to complete and needed to score them 10 otherwise they’d be questioned. Given the history, I assume my facial reaction indicated I wouldn’t score them 10 so funnily enough, I haven’t been emailed the review form! Getting anything done with Marshall Salisbury has proved a challenge. Nothing is straightforward. The overall impression I get from them is that they are inherently disorganised and inadequately trained and never too far from chaos. I’m not foolish enough to say I’d never buy another car from them but it would have to tick every box for me to contemplate wrestling again with a garage which does not fulfil the expectations of a typical BMW customer.

  08-05-2023
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  phil lambert

  29-04-2023
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  Zo Cridders

  We can't thank Rob at Marshall Salisbury enough, 4 cars now purchased from him. Very professional service & the little attention to details not overlooked. Thank you!

  29-04-2023
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  Timur Sürücü

  I gave my car to have it done before, the employees got into my car and had an accident. employees like thief cats. Worst service I've ever seen in my life. it was the worst experience for me and i never went again….

  29-03-2023
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  Dalton Elliott

  Went to view a car very helpful staff

  29-03-2023
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  Karen Stather

  Trevor! What a star, all the staff are polite, the biscuits and coffee are great and the cars speak for themselves.. bmw! See lol love our X1 trevor was amazing when ordering our new car, cant fault them

  28-02-2023
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  Daniel Taylor

  Very poor communication and bad at setting expectations. Snooty attitude from some of the staff. Car service was delayed by a week with little proactive updates. No apologies for delays. Would not recommend this outfit to anyone

  28-02-2023
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  Elliot Reynolds

  Very helpful staff

  28-02-2023