Make Your Move Removals

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Reviews

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  Stuart Wix

  Avoid this company at all costs! We had a moving date in early July and to secure the slot for moving was asked to pay up front with the understanding that I would be fully refunded if the sale of our house broke down. Guess what it did. I subsequently attempted to get my money refunded. Their contact numbers no longer work and they don't respond to my emails. They are crooks! Avoid at all costs

  27-09-2022
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  Anita Turner

  DAMAGE LIST 50" Television damaged by a corner or pointed object - Deep scratch on drivers door of our car Deep gouge on Ercol Bosco oak bed-frame - R/H/S as you look at it, this can't be polished out, it's too deep. 6 plastic slat holders damaged/broken when above bed-frame dismantled, leaving slats unstable. Glass shelf from the side board now has a chip/sliver missing on the far L/H corner that cannot be repaired; this appeared not to have been wrapped for transit at all. Numerous other minor bumps and bruises to our furniture The water leak in the roof one of the vans could have done considerable damage to the books overnight. If that had happened there would have been very substantial claim. THE MOVE - Day 1 Our quote was for 4 vans only 3 arrived. Most of the later problems stemmed from this. Also, the vans were much smaller than expected - they were very aware that a large quantity of books was to be moved and yet none of the vans had a long wheelbase. No Hanging Clothes boxes arrived, discussed in first quote No TV box - which lead to damage The drop-off team did not return for over 3 hours, without explanation, leaving 2 men. Fortunately, one in particular worked extremely hard and another, older man, also did much more than his fair share of loading that day. We left before the loading was finished saying "if it isn't nailed down bring it" The Pack and Load was not completed due to the lack of the 4th van, leading to a lot of stuff being left behind, for collection the next day - I was not informed! Day 2 I was told, on arrival of the first van, that a lot of items had been left behind and were being collected. A small transit van was sent which lead to stuff being left behind, again! The 2nd attempt to collect the remaining items also resulted things being left behind!! My partner and I drove from Grimsby to Birmingham to fetch everything that was left behind at a cost of £** for petrol. See list below:- A total of 15 items. Sink Drainer/Rack - £** to replace Kitchen Bin - no real value, but useful 2 x Wall Clocks - £**ea to replace Metal shelf/rack on work top - £** to replace the larger 2 of a set of 4 glass mixing bowls - hard so assess value, but very useful. Brand new large laundry basket - £** to replace Chains for pan rack - I'd said they could leave the hooks in the ceiling, but to bring the chains Large Brabantia ironing board - £**-** to replace Philips Air Purifier - £*** to replace!! Tall cheval style pine framed mirror - £** to replace 2 large white glazed planters - approx £**ea. and a broom, useful, but not valuable

  27-08-2022
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  Scott Wood

  Pleasure to deal with. On time. Careful moving belongings. Relaxed attitude to quite a long key wait :) would recommend.

  27-07-2022
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  Matthew Sharpe

  Positive: Professionalism

  27-07-2022
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  Ruth Moffatt

  No stars really! Reading other reviews it seems this company has deteriorated in the last year. The vans were late both days of our move from the Midlands to Surrey and the team was understaffed each time by at least a couple of men so we had to do a lot of the packing and unpacking ourselves. Many pictures had not been wrapped but surprisingly there was little damage. On departure day we had to borrow jump leads from a neighbour to get one of the vans going! The guys themselves were pleasant but that is not enough. Do not use this company!

  27-07-2022
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  Linda Smith

  I wanted to tick no stars. Do not use Make Your Move, we booked them prior to their change of management. They should have informed us of the change giving us the option of booking with someone else, oh!! how I wish I had. The problems started when I needed to confirm the moving date, I needed it in an email, took several requests for that. Then getting the packing supplies that I had paid for, took several phone calls with excuses of them being in the warehouse, finally getting them a few days before our move. Came the day!!!! they showed up at 11.30, after several phone calls to them, I was fobbed off with problems with their vans, they sure did have problems with their vans, they didn't have any. At 11.30 two guys turned up in an old van and started to load up, they had been pulled off another job (god only knows what happened to the other job) an hour later another small van turned up with two young lads in, they too had been pulled off another job. One of these lads had an injured arm so could only use one arm (you couldn't make this up). By which time our buyers had turned up to move in, they were waiting outside. Another hour went by when another small van turned up with 2 more young lads, inexperienced lads only working for a daily rate filling in, again they had been pulled off another job. They couldn't have cared less about our furniture and belongings , we were promised carpet coverings, mattress covers. None of this materialised, infarct I witnessed one of the young lads kicking my mattress down the stairs because it was large and wedged. Tall bedroom sets of drawers which had been secured to the wall were ripped out of the wall leaving damaged plaster behind. One lad was about to wheel a wheel barrow through the house when it had been raining outside. The carpets were badly marked both ends of the move. The nightmare of a day continued the other end, when we were moving into our new home, things were thrown into the garage, dumped in any which way, we found our furniture buried under boxes, consequently I can truthfully say all our furniture was damaged in someway, scratched and broken. Lots of our large plastic storage boxes were broken too. A dreadful day all round, I have never felt so stressed, our buyers delivery company had to leave and store their vans and return the following day, for which we received a bill, via our solicitors. This bill was the responsibility of Make Your Move, as they were at fault for not moving us in time, but of cause they do not want to reply to endless emails from us or our solicitors. I'm so glad we didn't pay MYM, even though they were on the phone prompt at 9.03am the next day demanding payment. We are now faced with a bill that is not ours and repair bills for our furniture. We have never received such appalling service. My advice to anyone reading this review is never, ever employ this company to move you. They are unreliable and employ inexperienced young lads who show no respect for your property.

  27-07-2022
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  colin owen

  Used this company 12 months ago and they were really good unfortunately they have merged with another company and when they moved me this time they were worse than bad. Had to have my belongings stored with them for 2weeks in what I was led to believe was a secure place. This was not the case my belongings were mixed up with other people's and when they delivered mine out of storage I had other people's property and a load of mine was missing. I am still waiting for my missing items 3weeks later and still have someone other people's.property in my house. Rang them emailed them got fobbed off and eventually gave up. As you can imagine I withheld payment they damaged loads of my property a 52" TV for oneand my boxes had been opened and they were wet. See photo's. Do not use this company.

  27-05-2022
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  Phil Henrick

  Positive: Professionalism, Quality, Value

  27-05-2022
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  claire crosling

  Karl and his team were friendly, hard working and professional. Communication was great in the build up to moving day. Arrived on time, made us all feel comfortable during what is a very daunting day. They made the whole moving house process so much easier, less stressful and organised. Can't thank you all enough!

  27-05-2022
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  asal

  Positive: Professionalism, Quality, Responsiveness

  27-05-2022