Mackage
Mackage is a clothing and fashion company based in London, England. They specialize in outerwear stores and fur coat shops, offering high-quality and stylish options for their customers. With a focus on both function and fashion, Mackage has become a popular choice for those looking for premium outerwear.
Introduction to Mackage
Mackage is a high-end outerwear brand founded in 1999 by Eran Elfassy and Elisa Dahan. The company's goal is to create stylish and functional outerwear that can withstand harsh Canadian winters. Mackage is unique because it combines fashion with practicality and craftsmanship, creating one of a kind pieces that are not only beautiful but also durable.Services & Products
Mackage offers a wide range of products for both men and women, including leather jackets, wool coats, puffers, and fur-trimmed parkas. The brand is known for its attention to detail and high-quality materials, which include premium leather, wool, and down. They also offer accessories such as hats, gloves, and scarves to complete any winter outfit.Location
Located in the heart of London, Mackage's store is situated on Sloane Street, a shopping district known for its luxury boutiques and high-end fashion stores. Customers can expect to find a mix of designer shops, beauty stores, and restaurants in the area. The nearest public transportation options include Knightsbridge Station, Sloane Square Station, and Victoria Station, all within a mile of the store.Benefits
Customers should choose Mackage because they offer a unique blend of style and functionality. All of their products are made with high-quality materials and are designed to last. Additionally, the brand values sustainability and ethical practices, ensuring that their products are made with the environment and animal welfare in mind.Good to Know
Customers should be aware that Mackage is a high-end brand, and their products come with a premium price tag. However, the investment is worth it for the quality and durability of the products.Reviews
Customers rave about the quality and style of Mackage's products. Many reviewers comment on the warmth and functionality of the outerwear, and the attention to detail in the design. Overall, customers highly recommend Mackage for anyone looking for a stylish and functional winter coat.FAQ
What types of outerwear do you offer?
We offer a variety of outerwear including leather jackets, wool coats, puffer jackets, and parkas.Do you carry sizes for all body types?
Yes, we carry sizes ranging from XXS to XXL to accommodate all body types.Can I return or exchange my purchase if it doesn't fit or I'm not satisfied?
Yes, we offer a return or exchange policy within 30 days of purchase as long as the item is unworn and in its original packaging.Do you offer any warranties or guarantees on your products?
Yes, we offer a one-year warranty on all our products. If there are any defects in craftsmanship or materials, we will repair or replace the item.What materials do you use to make your fur coats?
We use high-quality, ethically sourced fur such as fox, rabbit, and raccoon fur to make our fur coats. We also use synthetic fur in some of our designs for customers who prefer cruelty-free options.Reviews
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annabella zhao
Very surprise to find that the store is actually already closed. But there is no announcement in the website/Facebook/Google map..
27-03-2023
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Rupi Goel
While you have such good products, i am so disappointed as I experienced one of the worst customer experiences ever - not at all expected from such a brand. Their returns start from day it is shipped ie you haven’t even got the product and you are expected to inform whether you like it or not! I would have loved to continue to be their customer but now I feel I never want to buy with them again….
27-02-2023
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Edyta Pytko
Went into this store today in order to exchange the jacket I have bought online, since it was too big. We have been met by a friendly and helpful staff. Natalia’s attentiveness and politeness was exemplary. Will definitely buy their lovely products again.
27-12-2022
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Margarita B
Supper friendly staff. Contemplating the coat I tried
27-10-2022
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Sasha Fine
Don’t buy a jacket from Mackage especially a feather down one unless you want it to completely fall apart. With the feathers coming out, down seepage and tears easily. On top of it don’t buy from the London store. Extremely rude staff especially the store manager Justin. You would think for such an expensive product that considers itself high end you would be treated well if any issues with a jacket. Instead horrible customer service as my jacket fell apart after four months with no solution but it’s my fault. Second jacket with mackage that has fallen apart will not be buying again and never from the london store. Plus on top can never get a hold of customer service for the so called life time warranty which applies to nothing. All just a headache that isn’t worth the jacket. Much better with another high end brand Canada goose, monclear etc ... where if something happens you know the jacket and customer will be taken care of. Just avoid the london store and horrible management and customer service.
27-10-2022
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Didi Philip
27-08-2022
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Jonathan Gurr
Great clothes - terrible customer service. I was told 6 weeks ago my return had been received and my refund was in process (this is after it took 2 months to ship to them whilst using their free returns service) - I have still not received my refund, and am just told the case is under investigation. Your products are great but your customer service is terrible.
27-08-2022
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Basil Hanna
Bad quality jackets, horrendous head office with the most apalling customer service. Most definately wont be buying any of their products, to note this was purchased from their online shop
27-05-2022
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s m
27-05-2022
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Gina Willis
The best customer service to match with the best coats you can buy. I love this brand and the staff are brilliant helpful and lovely. Slone Street London has the most helpful staff, online are also very helpful
27-05-2022
