Lyte Ladders and Towers Limited

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Reviews

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  basharat ghafoor

  Rubbish company.sent ladder with black rubber stabilisers when other rubbers are yellow and then rude over the phone dont want to speak to you.they say go back where you bought it from and those people were even more rude.even though lyte is the manufacturer they just want to sell and not hear back about there own product.lady on the phone from lyte said its been couple of years since using these colour but lyte and they resellers haven't update those colours of stabilisers on there website because they know sales will go down with that and its not as if they dont have the money to that they trap customers into the image.very unprofessional company.

  26-03-2023
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  RICHARD THOMAS

  I purchased Lyte EN131-2 Professional Platform Swingback 12- Steps. It is rock solid, sturdy and very well made. I can safely ascend to step 10 with confidence. Steps 11&12 are a little short but then no one should climb to the very top of any ladder. The ONLY reason it has not got 5* is because of the rubber feet which are rubbish quality.

  26-01-2023
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  Paul

  Really good ladder, just a shame it takes so long to remove the delivery label and extra strong tape binding the fittings bag on, (Whoever thought to use Industrial tape bound tightly for a temporary lashing?)

  26-08-2022
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  Chris Watkins

  Bought a set a few weeks ago from selco. The top rubber keeps falling off only used it twice . No rivet in it been back to selco twice they offered to replace the ladders for a set I didn't want . I just want a rivet put in selco spent 30 mins on the phone to them the plan was to drive over to lyte and get it riveted no joy two wasted journeys from neath and a few hours out of my day pathetic service .

  26-08-2022
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  David Sillitto

  I ordered a ladder frm Screwfix, they took my money gave me an order summery and I expected a delivery. I accept that the delivery time my have been slightly longer than stated. Lyte ladders just decided that they would not deliver to my address and cancelled the order. No contact other than they assumed that OBAN was offshore !!! This is exactly what the Scottish Government is looking into, i.e. people being penalised for where they live by firms that claim to offer free delivery to the UK mainland, but then renaging on that.

  26-05-2022
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  Keith Willsher

  Ordered a ladder from these jokers via toolstation.com, the customer services are non existent and then after opening a claim for my money to be refunded as it hadnt arrived after 3 weeks, they sent it the day after I opened my refund claim and apparently that's my problem to deal wiyh6 now Best thing is go buy one from a DIY shop in person because this lot are a waste of time

  26-05-2021
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  Martin Pes

  Good products, well made and long lasting. It's our go to product for all of our technicians.

  26-05-2021
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  Marc Heathrow

  I needed to buy and extend a borrowed tower from lyte but they just ignore your emails. Phoning them was not much help either as I was told to email them,which they ignore. You would think that during the coronavirus panic they would be glad of the business.

  26-05-2021
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  Denis Otto

  Received a ladder and the base bar fitting is very poor. It does note secure. Instead has a few mm movement. I tightened the bolt a bit more to secure and the ladder cracks. Emailed with photos and explained in a constructive manner on Monday 14 Oct. No Response. Sent the email again Friday. Get an immediate response that says, "hi. You need to deal with the distributer." Bit shocking as the response did not even address me by name. Did not appear to be concerned or sorry at there was an issue with their product regardless of the process to get it sorted. Did not thank me for highlighting it. I email back and say it's not very good. You could have least cc'd in the distributer and politely pass it over. Lee Griffin the Office Sales Manger responds and says he dosn't see the problem they emailed you back straight away. Lee obviously is unaware I did actually email Monday. I guess that email just got lost. What a shocking attitude from Lyte Ladders. I would have expected them to show a little concern after all it is still their broken product which appears to be unfit. They do not even have the courtesy to be pro-active and helpful to the end user. The tone of their responses should be a little more like, Hi name. Thanks for highlighting your concern. Due to our structure we only deal with the distributers. As you purchased your ladder from x company they will need to sort this issue out for you. I have copied in so and so. Would you please look into this for this customer. Thanks for getting in touch and we do appreciate you buying another set of ladders from us given you already have a load and are obviously a loyal client of ours. How these people make it to management jobs is a joke. Whoever is his manager would do well to teach these jokers a little courtesy and tact. Won't buy their ladders again.

  26-05-2020
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  Tracey and Anthony Holmes

  Arrived damaged, scratched and filthy. Lyte service was terrible. Didn’t listen on calls or read emails properly. My advice is don’t order anything from Screwfix, if it needs to be delivered directly from the manufacturer, as is the case with Lyte ladders. If there’s a problem, you get fobbed off by both parties and stuck in the middle.

  26-05-2020