Luxury Lawns Artificial Grass Specialist Ltd

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Reviews

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  Dawn Barker

  Wonderful service, the delivery gentleman was a pleasure, and the quality of grass was extreamly good. Would definatley recommend.

  19-05-2023
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  Alex Bevan

  Very hard workers. Made a great job of the lawn. Sit in the conservatory admireiing it

  12-05-2023
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  Jane Gooch

  Great job

  26-04-2023
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  Tony Hill

  We’ll be ever thankful that we swapped our jungle for a much improved look and one that attracts praise from neighbours and people passing.

  26-03-2023
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  Philip Collins

  Really great place for artificial lawns staff go out their way to help really helpful good rates for the lawn would recomend to anyone wanting artificial lawn

  26-02-2023
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  Grace Savage

  Really friendly guys, very professional job and efficient too - extremely pleased with the service! Lawn looks lush!

  26-01-2023
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  Heath St john

  I'll never have a chance to review the product, but I can relate, factually, the outcome. They were the only company, of several artificial grass layers, who reached the installation date: all the others either missed their appointment times and dates, or boldly promised, having actually managed to arrive, what they subsequently couldn't deliver: a 'phone call back, with a quote; given that, one star might be thought to be deserved: no. After about, about, a month, the agreed installation date arrived. The arrangements all being made; over £3,000's deposit payed, for two lawns, making over £7,000's of business; men allocated, and diverted from other jobs; the lorries loaded; materials chosen; miles driven to the address; we, the buyers, had risen early; all was in place. Had the company's Estimator, who'd had difficulty parking his OWN car before his own surveying visit forewarned the team that there was a small Visitors' Car Park at the top, a small driveway, and nothing else, except a narrow, one-way road for all traffic, arrangements might have been made weeks earlier, but no. All was fine, we were assured, just a little 'Awkward'. After weeks of expectations I had the pleasure of rising early, to meet two bewildered men, who hadn't been informed, holding a piece of paper with roughly drawn ink-shapes on, not knowing what time the others were arriving at the second garden, (we hadn't been told to expect others on the same day), with a lorry in the middle of the road, asking me where the car park they'd just driven past was; to where later I had to go to them, ( I'm afraid I intervened upon their pre-work smoking 'break'); to find an unparkably-large lorry, parked on the Corner, (two other lorries having found the car park), with a wrong telephone number painted on its side, 'Recommended by Which' magazine, (!), adjacent. Head Office's new, unadvertised, correct 'phone number was written down for me by a pleasant man, whose near naked body was covered in pictures. I passed a barking dog on my way to a telephone, with their laughter at THAT following my back. On the 'phone, (after about a month, it'll be remembered), I was challenged to say who said the parking arrangements should do: their own Surveyor was the answer: I should've thought that a Survey should've considered the possibility of doing the job before any quotation was given. I question not the product, nor the abilities, but the 'organisation'; the manner, & the surveying-competence. An entirely abysmal experience. What we are left with, now pictured below, is what we'd previously paid hundreds of pounds to a lawn care company to maintain, which we'd naturally stopped using, in anticipation of this 'service'. Further occurrence: as of 15th. August, 2018, it hasn't been possible to return the £3,000 + deposit, or speak to the person concerned for the following reasons: : not in the Office; 2: ' ..in a meeting'. 3: a woman in the office being ill. None of the above reasons prevented 'Luxury' Lawns making a very efficient complaint about this factual, not opinionated, Review, by email, to my neighbour within about 24 hours. 17/8/'18: something in the region of a week already having passed, they are now withholding the £3,000+,Deposit, until the lawns which they brought to our houses have been reallocated: i.e., re-sold. This,they say, should take about 7-10-days: this means a total of about, about, two weeks, or possibly more, to return thousands of pounds, because of an inadequate site survey, at the company's convenience, not the payers', in order to make it as personally convenient for themselves as possible. Leigh has arbitrarily kept £500.00 from the delayed returned deposit for 'Costs'. These 'Costs' were voluntarily incurred after their survey allowed them to think, wrongly, it was possible to profit from a job their own workmen told them was impossible. An account of muddled-pride & grasping-posturing, leaving us to pass the whole sorry story of a 'business'-manner as artificial as the Product to the Financial Services Authority: woeful in extremis.

  26-01-2023
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  Michelle Sinden

  Very helpful from start to finish. Really good service and the lawn looks amazing

  26-01-2023
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  sharon taylor

  Absolutely over the moon with our grass. A very professional and friendly service. Would 100% recommend From the first visit and choosing which type of grass we wanted to it being fitted was very easy.

  26-01-2023
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  Alan Bradford

  Very pleased with Luxury Lawns,done an excellent job operatives very polite and careful, good value.

  26-12-2022