Lumon
Lumon is a financial services company based in London, England. They specialize in currency exchanges and currency exchange services. With a focus on providing top-notch financial services, Lumon is dedicated to helping their clients achieve their financial goals.
Introduction to Lumon
Lumon is a company based in London, England that offers financial services to customers. The company was founded with the goal of providing customers with reliable and efficient currency exchange services. What makes Lumon unique is its commitment to providing customers with personalized attention and competitive rates.Services & Products
Lumon offers a range of financial services, including currency exchange and money transfer services. Customers can also purchase prepaid travel cards and foreign currency notes from the company. Lumon prides itself on providing customers with competitive rates and a hassle-free experience.Location
Lumon's location on Holborn Viaduct in London is in a bustling area filled with businesses and restaurants. Customers can expect to find a mix of corporate offices and smaller shops in the area. The company is conveniently located near several public transportation options, including the Farringdon Underground Station (0.2 miles), City Thameslink Station (0.2 miles), and Blackfriars Underground Station (0.5 miles).Benefits
Customers should choose Lumon for its competitive rates, personalized attention, and efficient service. The company is committed to providing customers with a hassle-free experience and strives to make currency exchange and money transfer as easy as possible.Good to Know
Customers should be aware that Lumon is a smaller company and may not be able to offer the same range of services as larger financial institutions. However, the company's commitment to personalized attention and competitive rates make it a great choice for customers looking for reliable currency exchange and money transfer services.Reviews
Customers have praised Lumon for its efficient service and competitive rates. Many customers have appreciated the personalized attention they receive from the company's staff. Overall, customers have had positive experiences with Lumon and would recommend the company to others in need of financial services.Amenities
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atm -
currency exchange
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online banking
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money transfer
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financial advice
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credit card
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loan
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investment
FAQ
What currencies do you offer for exchange?
We offer exchange services for a wide range of currencies including USD, EUR, GBP, CAD, AUD, and many more.What fees or commissions will I be charged for the exchange?
Our fees and commission rates vary depending on the currencies being exchanged and the amount of the transaction. Please contact us for specific information regarding fees and commissions.What is your policy for exchanging damaged or counterfeit currency?
We do not accept damaged or counterfeit currency for exchange. Our policy is to only accept currency that is in good condition and meets our quality standards.Do you offer any special promotions or discounts for frequent customers?
Yes, we offer special promotions and discounts for frequent customers. Please contact us for more information about our loyalty program and current promotions.Reviews
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Jonathan Hunt
The recent changes to the website made the process more time consuming and less informative as to when funds would arrive in my Euro account - when I did get through to the contact line, I was informed that many users were having difficulties yet no instructions as to the new process are given. After a second call I was told I now needed to allocate the payment and confirm it (not previously required) it then gave me a date when funds would be sent to the account, what they didn't tell me that although they may send the funds on the given date, that doesn't mean they would reach my account on the same day. I contacted the office and was told someone would contact me - no one did. Disappointing !
29-04-2023
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Paul & Barbara Adams
We were referred to Lumon by our estate agent who had sold our property in France. Our Lumon trader was Tom Holian whose expertise and efficiency when transferring funds was excellent. We would highly recommend Lumon and in particular Tom Holian.
29-03-2023
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Noorhani Welch
Lumon Pay's personnel are most courteous, helpful, professional and efficient in all their communications and I knew that my account is safe in capable hands. I will certainly be using them again and will not hesitate to recommend them.
29-03-2023
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Simon J
Be sure to shop around when transferring money overseas. I used this company for several years when called FC direct for overseas transfers. When I contacted them again to enquire on a large transfer they seemed very aggressive in their sales approach. Constant calls and emails whilst I was dealing with the property purchase. When I was finally ready to transfer the first trance of funds, they then quoted me more than 8k more than other similar companies. Then when I queried the fees, they offered to then look at offering a better deal. Not good. If I had not queried they were happy to overcharge. Will use another company.
29-01-2023
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Joan Walters (Jardin Le Maurey)
Good communication, good response and good all rounder.
29-09-2022
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Diane Coan
Thank you Richard Nugent my account manager for your personal and professional service. I really appreciated your continued support.
29-09-2022
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Jonathan
As many people are I was referred to Lumon by the estate agent for a foreign property purchase. My account manager Daniel was proactive, responsive and readily available by e-mail or phone and always kept an eye on the best time to exchange currency, which I reckon saved me about 2% on my purchase price. The process for both exchanging and then sending on was straight forward and clear. I will continue to use Lumon for my currency needs and would readily recommend them to others. My suggestions for improvement (although not sufficient to dock a star) are: 1) I was referred to Lumon before I had made an offer on a property. I got an initial call to explain how they operated, which was fine, but then I received a calls weekly to see where I was up to despite me telling them I would contact them when required. The calls weren't pushy in any way, they were just trying to keep themselves top of mind, but I got sufficiently aware of the number that I did start ignoring calls from it. I suggest less frequent contact to prospective customers may be more productive. 2) You don’t get given an online account so any requests for information e.g. account balance, need to go through your account manager. This isn’t a big deal as they are responsive but it would be good to at least have access to an online information-only account in case you want to check anything out of hours.
29-09-2022
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Linda Moore
I was very nervous of using this service after my husband died as he had always dealt with the finances but I felt supported from day one. Daniel was very helpful and informative and endlessly patient with me. The funds were transferred swiftly and exactly when I requested them. I cannot recommend this wonderful service highly enough. Thank you.
29-09-2022
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ROY DOOKUN
My personal contact with Lumon was Richard Nugent. Richard has never been short of extremely kind, helpful, efficient and patient. I was new to the whole field of international currency conversion and transfer but the Lumon team and Richard in particular have been brilliant. From my experience I cannot recommend Lumon highly enough and will continue to use them in the future. Thank you Richard!
29-09-2022
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Steve Davies
I was referred to Lumon by the estate agent who sold our house in France. The whole process from account creation to transfer of funds from Euros to Pounds was impeccably handled. We transferred 2 large sums and a few smaller amounts. Each time the trade was handled quickly and professionally and perhaps even more importantly, the rates we received were the best I could find and they beat competitor’s rates every time. Excellent service throughout.
29-08-2022
