Lovisa
Lovisa is a fashion-forward company that offers a wide range of clothing and fashion accessories. With a focus on body piercing and costume jewelry, Lovisa also provides a variety of western apparel and beauty and wellness products. Their stores, located throughout England, offer a unique shopping experience for those looking for the latest trends in fashion.
Introduction to Lovisa
Lovisa is a fashion accessories store that specializes in jewelry and costume pieces. The company was established in Australia in 2010 and has since expanded to over 15 countries worldwide. Lovisa prides itself on providing trendy and affordable accessories to its customers.Services & products
Lovisa offers a wide range of fashion accessories, including necklaces, earrings, bracelets, rings, and hair accessories. In addition, they also offer body piercing services for customers looking to get their ears, nose, or other body parts pierced.Location
The Lovisa store is located in the Westquay shopping center in Southampton, England. The area is known for its bustling shopping atmosphere, with a variety of clothing and fashion stores available. The nearest public transportation options include the Westquay bus station (0.1 miles), the Southampton Central train station (0.8 miles), and the Southampton City Ferry Terminal (1.3 miles).Benefits
Customers choose Lovisa for its affordable and trendy fashion accessories. The store offers a wide range of styles, from classic to modern, ensuring that there is something for everyone. The body piercing services are also a draw for customers looking for a convenient and professional piercing experience.Good to know
Customers should be aware that Lovisa's body piercing services are only available to customers aged 16 and over. In addition, the store does not offer refunds on body jewelry due to hygiene reasons.Reviews
Customers rave about Lovisa's affordable prices and trendy styles. Many have praised the store's selection of earrings, with some calling it the best in town. The body piercing services have also received positive reviews, with customers praising the professionalism of the piercers. Overall, customers highly recommend Lovisa for its fashion accessories and body piercing services.Amenities
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gift wrapping -
delivery service
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online shopping
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in-store pickup
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returns policy
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discounts
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personal shopping assistance
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free shipping
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customization
FAQ
What is your return policy for jewelry purchases?
Our return policy for jewelry purchases allows for returns within 30 days of purchase, as long as the item is in its original condition and packaging. We do not accept returns on pierced jewelry for health and safety reasons.Can you provide certifications or appraisals for the jewelry items?
We do not provide certifications or appraisals for our jewelry items. However, we guarantee the authenticity of all our products.How do you ensure the authenticity of your jewelry products?
We work with reputable suppliers and manufacturers to ensure that all our jewelry products are authentic. Additionally, all our products undergo rigorous quality checks before they are made available for purchase.What is your policy on touch-ups or fixing piercings if there are any issues?
We do not offer touch-ups or fixing piercings at our store. However, we provide aftercare advice and recommend seeking professional medical attention if there are any issues with a piercing.Reviews
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Tasha L
On the phone while she served me??
26-03-2023
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Natasha Lucas
Was on the phone while she served me
26-03-2023
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Boglarka L
Sending their costumers to proper piercing shops to fix their mess ups when something goes wrong as they don't know how piercings works and what they doing in general.
26-02-2023
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Chloe Budd
Rude staff. Their website and staff in store told me that there is no need to book for ear piercing, just walk in. I did just that to be told they weren't doing piercing because they were busy. No where does it state that they don't offer this service if they are busy. When asked when could I return to get it done I was told they didn't know. I was asked what was my problem when I stated that I had tried to call and specifically tried to find out was booking necessary. Southampton store is one I would avoid
26-01-2023
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Luciana Shollaj
Either not for one star done my ear piercing there and my ear got infected so badly had to stay for more than a month In hospital because of they piercing if a place is not qualified for that please don’t go there in Lovisa to do piercing the worst experience in my life 😭😭
26-12-2022
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K G
horrible attitude, manager practically rolled her eyes when I got her attention, doesn't seem to be aware of the policy about repair if the item is not within the 30 day period, looked at me like I had 3 heads when I said it's on your website. Zero help, just "no we don't do repairs". The whole interaction seemed to be a huge inconvinence for her, very snobby and unapproachable attitude, opposite of everything good customer service is.
26-08-2022
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VERONICA CASTELLANI
Went into Southampton store and an item was wrongly priced, I was more or less blamed for it, no apology and refused to honour the price, terrible attitude and service by two employees, customer care training desperately needed.
26-08-2022
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Lisa Parker
very good excellent!
26-05-2022
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Holly Southwell
I bought an earring in the hopes of having it pierced there, however, it wasn't until after I bought the earring and paid for it that I was told I want able to have that one done in the shop. I then asked to refund said UNOPENED earring and was refused a refund. The store needs to make it obvious that there are only certain piercings are done in store, and that items are not refundable. and it needs to be made clear BEFORE a customer purchases their times
26-05-2022
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louise Reid
Horrible customer service!
26-05-2022
