Lovetts of Ramsgate

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Reviews

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  Sophie

  This company managed by property for the best part of 7 years and were always quick to respond and resolve any issues that came up. I appreciate the help and assistance, my choice to move due to unfortunate personal circumstances, but I thank them for the time they managed the property while I was there. Remember people are a lot quicker to leave negative reviews rather than positive ones .

  05-05-2023
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  A W

  Where do I start... unprofessional, slow. Their attitude and service is just not something I would wish for anyone else to have to deal with, I have had so many issues letting a flat through this agency. I rented a completely new and furnished flat for 6 months, a 1 bed 700/PCM. I was hoping for a nice and easy start to my new life in Ramsgate but right from the start there were several issues; The move-in date was delayed by 3 days and I only found out because I called them 2 days before my move in date. The flat was NOT in a condition for anyone to live in, it looked nice and new, but all the pipes were leaking and knocking which made sleeping impossible. For more than a month I had to spend about 40 minutes every evening mopping up water and cleaning, after coming home from a long day at a new job. I was told by them, not to use the washing machine and it took them 2,5 months to get someone to come and look at it, only to say that nothing was wrong with it! I didn't receive any compensation for the inconvenience it had caused me. There was a smell of damp in the whole flat and it was just awful, all of it. I decided to use the 6-months break clause in my contract and move out - having to pay rent in two places for two months but it was worth it! the flat I live in now is lovely and so is the agency! The last straw in all of this is the disappointing way they managed the return of my deposit. First, they forgot my check out date and time (even if it was at the place, date and time suggested by them!) I had to wait 50 minutes for them to come and I was ready to do a check out inspection but they were on the phone and just said "that's fine it looks nice and clean". That was prior to the lock-down in March. After chasing them constantly I received an email saying they would attend to my deposit the next day - but they didn't. I received auto replies saying they were still working during Covid-19 and considering I had my check out before the lockdown, there is no excuse. I had to get my legal councillor to call them to progress with the deposit. I received it back after 4 months. Added : I received a reply to my review almost a year later, about the same speed as everything else with this agency! Just to clarify: BOTH parties have to request the release of the deposit. According to the guidance from the DPS, the tenant should request the release one week after moving out (which I did) and the agency should confirm the release of the deposit 14 days after. Unfortunately there is no set time limit for the agency to complete the repayment process. I was unable to make contact with Lovetts and I had to make a claim using a Statutory Declaration and help from my legal advisor. This process can be used if: 1.         You have no current address for the agent/landlord. 2.         The agent/landlord fails to respond to your written notice (or online repayment request) within 14 calendar days, after the end of the tenancy. It is a lengthy procedure that should not be necessary at all. It was not until Jo was informed that if the repayment was not processed within one week, we would proceed with further legal actions. Then the repayment process was finally completed! several months after moving out and it would have been even longer if I didn't have legal help. This is just not an agency I can recommend to anyone.

  26-03-2023
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  Ian Giles

  26-10-2022
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  Susan Clapson

  26-07-2022
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  ollughbig Qattra

  26-05-2022
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  Grease Lightning

  SELLERS AND PURCHASERS AVOID - TOTAL TIME WASTERS. Almost didn't bother to leave a review as the other reviews of Lovetts in Ramsgate are so hilarious - and accurate (especially the one about them being more focused on eating cake than on servicing their clients). Anyway, I viewed several buildings in Ramsgate with Lovetts as an experienced landlord and investor, only to be shown an email from them to another landlord showing they were gossiping about me to third parties behind my back, acting like they were in a school playground. Lovetts also waited two weeks before sending me a copy of a lease agreement for two houses I wanted to make an offer on. When they finally sent me a copy of the lease, it was for another home owner who purchased a neighbouring property - BREACHING GDPR as it contained all of their personal information in it. I wrote to Lovetts of Ramsgate and noted their GDPR breach and their lack of professionalism in dealing with my two potential purchases, and told them I was aware of Jo's unprofessional gossiping behaviour, and to this day, approx two weeks later, they still have not bothered to apologise or explain why they would be gossiping behind my back - other than jealousy, I guess. No wonder they don't sell anything. Totally unprofessional. It's a shame for the seller of the two properties I was going to offer on. TOTAL SHAMBLES.

  26-05-2022
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  Penelope Pit stop

  26-05-2022
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  Paul Watkins

  Rented from this shower of brain doners for 6 months!! The worst rental experience I have ever experienced , non responsive to health and safety issues ,rude and uninterested , made promises they did not keep , and utterly showed themselves to be the tin pot company they really are. IF you want a quality service go elsewhere , if you want to be ripped off and ignored when issues arise , then these are the guys for you. I wish Facebook had a -0 star as I feel 1 * is too kind for this cowboy outfit. Avoid like the plague!!!

  26-05-2022
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  Jamie Baker

  26-05-2022
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  Adam West

  Critical: Professionalism

  26-05-2022