Love Spell - Bridal Shop London

FAQ

Reviews

• 

  Parham Rad

  Great visit to the one of the best bridal shop in London, they have extensive range of boho and also simple but elegant wedding dresses, my other half is very pleased with her purchase. Love this place!

  28-04-2023
• 

  Katie Mordell

  I came across Love Spell online and instantly fell in love with several of their dresses. The selection of dresses they have are stunning. The reason for my two star rating is the level of customer service is low. Love Spell was my first experience of trying on bridal dresses, and after seeing many of my friends have bridal appointments elsewhere where they were given Prosecco and excellent customer service I was so excited to visit love spell. When booking the appointment we received an email to confirm we would get fizz and sweet treats - amazing! We arrived for our appointment and were taken through to a room. The assistant then asked me what i wanted for my dress and brought three dresses to try on. It would have been much better to have seen all of the dresses to be able to choose three that I wanted to try, especially as I didn’t have a particular style in mind. When trying on the dresses we were given an extremely small glass of fizz, however no sweet treats. There was one particular dress I liked and was told that if i purchased then and there I would get a 10% discount, but if not then I would receive no discount. Following my appointment I gave feedback to the manager on this process as i felt pressured to purchase the dress and that is not a feeling you want to experience when spending a substantial amount of money. The manager took particular offence to this and said that many people book appointments to try on dresses as a girls day out, which is why they didn't provide sweet treats or allow me to have a discount outside of my initial appointment. In my personal opinion, considering that wedding dresses are extremely expensive Love Spell should take a deposit to cover the cost of fizz and sweet treats and if you purchase a dress this should be taken off the final balance of the dress. I was also told by the manager that if I wanted to purchase the dress i was already being charged a lower price as they were just about to put their prices up. I felt incredibly disappointed with Love Spell as the dress I fell in love with was one of a kind and despite searching elsewhere I couldn't find a dress similar so I had to purchase my dress from them. I organised a second appointment and bought the dress. Zero fizz was given even though we paid a further deposit for this second try on session. There was no excitement, congratulations or buzz around the fact that I'd purchased my wedding dress and I left feeling flat. We then organised for me to pick up my dress and again this appointment was very brief, with zero fizz, basically try your dress on, pay the balance and leave. It's not hard to make a bride feel special. Purchasing a wedding dress is a HUGE deal and I do not think Love Spell appreciate this. Customer service could be massively improved and the process for which they ask Brides to try on dresses. So my advice would be if you want a stunning dress but rubbish customer service then this is definitely the place for you!

  28-04-2023
• 

  glutenfreefoodie

  Absolutely loved the experience and bought the dress on my first appointment! They made me feel like a princess and listened exactly to what I wanted and allowed me to try the dresses I felt most comfortable in. I definitely recommend if you want a personalised experience, it is a small boutique and they make you feel really special.

  26-04-2023
• 

  C Lauren

  I visited Love Spell last year with my mum to choose a wedding dress for my wedding, and we were so happy with the service that we received, as well as the final product. On the day of our initial appointment to find a dress back in March 2022, we had a really personalised service with a lovely selection of dresses. They made sure to stay within my budget, which was appreciated. The purchasing process was uncomplicated and although I didn’t choose this, there was the option for my dress to be customised. In September, the dress arrived on schedule as promised, and the dress itself was beautifully sewn. My mum, as an excellent sewer herself, was particularly impressed with its quality and the attention to detail that the original seamstress had achieved. During the process, Love Spell remained contactable for any questions, which was great. After picking up the dress, it was my responsibility to find a seamstress to make any final adjustments (in my case, I was extremely lucky that the dress already fit me so well and only the hemline needed adjusting). The dress also came in a fairly sturdy and compactable garment bag, which was great, as it made navigating London transport much easier. Overall, Love Spell provided an excellent service, and so many people on the wedding day commented how lovely the dress was. Thank you very much!

  26-04-2023
• 

  Andrea Nield

  I visited Love Spell in Feb with my mum, sister and to-be MIL and had such an amazing experience. I had left my dress search a tiny bit too late so it would be cutting it fine for a made-to order gown so I was happy to know they were having a sample sale as well which would give me the option to take home a dress on the day if we found a good fit. Isabella was absolutely amazing, she seemed to intuitively know what would look good on me and was able to refine the options with ease as she understood more and more my likes and dislikes. Ultimately I managed to walk away on the day with a beautiful sample dress that also fit my vision although I could have been tempted by a custom dress too (there were so many wonderful options), the time constraints would have made it more stressful with my wedding only 5 months away. I will have to get the dress cleaned and altered of course, and will update this review with pictures after the wedding. Thank you again Isabella and team!

  26-03-2023
• 

  Ellen Graham

  I had the best time with Love Spell, they were kind and patient with me, helped me try different styles, and when I found my perfect dress speedily turned everything around. My second fitting was just as good as the first! The staff are so wonderful, and incredibly helpful. I recommend trying dresses here.

  26-02-2023
• 

  Shona Kelly

  Disappointing at best. I live in (and am getting married in) Ireland but all my family still live in the UK. I wanted my mum to feel as involved as possible with the dress appointment - I'm the oldest daughter and the first to get married. After browsing the dresses on Love Spell's website I was adamant I needed to go here! The dresses were stunning and there were so many I wanted to try. I flew over and was so excited to visit. So my mum arranged 2 appointments back to back for me. Both she and I sent follow up emails with a requested list of dresses I was interested in trying from the website. (The reply I received from Love Spell was "alot of these dresses are discontinued but I'm sure we'll find you something) We arrived at the appointment early (it's quite a difficult studio to find as there's no signage on the intercom or anywhere on the front of the office space the studio is housed in - but the directions provided were good and easy to follow). On pressing the buzzer and announcing ourselves we were told "yes yes, I'll be down to you". 10 minutes passed of us waiting outside on the street in January and no one came. Eventually one of the office workers/ visitors left and we snuck into the empty reception hall whilst the door was open to get out of the cold. Fair enough, it's done on appointment basis and we've arrived inconveniently early - however we could have been asked could we return at our appointment time instead and we would have gone for coffee allowing my mum to sit down for a bit, instead of giving the impression someone was coming to let us in. Our appointment time came and went, at 5 mins after we phoned the studio and got an answer machine, at 10 mins after I went back outside and re-tried the intercom. With a polite greeting we were told someone would be down. Another 5 minutes and Laura appeared. She was very professional in her greeting however wires had definitely been crossed. I immediately went to her to introduce myself and say how excited I was, she smiled and nodded and said "now where's Ann?" (Ann is my mother's name). I replied "Ann is my mother, it's me you're looking for" . "No no which is Ann" After a slightly comical song and dance we got to the stage where its realised that I'm the bride... not my mother. This farcical communication continued upstairs in the studio with Isabelle. None of the dresses I had requested had been pulled and the lovely little welcome sign welcomed Ann to find her perfect wedding dress. We took it all in good fun - what else is there to do! Isabelle was very friendly but appeared really quite flustered. I had been to an appointment in another studio that morning so was able to give her an idea as to what I didn't like, and told her that I loved the crochet lace dresses and really wanted to try a many of those on as possible. The first 2 dresses she pulled pretty much hit everything on the "I said I didn't like that" list but she said it was just to get a feel for what I might like, so I went with it. Then we get to the most bizarre part of the appointment. I'm currently a size UK 12-14 with a large bust. Nothing too odd or unusual about that. I'm also 6ft tall so everything is pretty proportional, if a bit "fluffy ;)" . Out of all the dresses that were pulled only 2 were big enough to fit me. I couldn't try on half the dresses I liked as they were too small - I insisted on trying to get into one of the ones I'd had my heart set on but couldn't get it over my shoulders and we had to play tug of war to get me out of it. When i asked why all the sample dresses were so small (size 6-8) I was told it was "because they were for the models" "What about the clients?" I replied "Ah you have to use your imagination on how beautiful you will look" Use my imagination - to spend multiples of 4 figures on the most important dress I'll ever purchase.

  26-02-2023
• 

  Katie Fuller

  The perfect dress! I'm so pleased to have chosen Love Spell, they were incredibly friendly and helpful, with a beautiful selection of dresses. My dress ended up being the very first one I tried on and Temi made sure it was fit to perfection! I would highly recommend Love Spell to any future brides. Photographs: Novel Focus Photography

  26-02-2023
• 

  Charlotte Hughes

  I had an amazing experience at LoveSpell! I came to LoveSpell to try on a very specific dress (and they managed to get me a last minute appointment!), but after trying on a few styles was told I wouldnt like the dress I had come to try, I tried it on anyway- and unsurprisingly didnt like it! This just speaks volumes to the expertise and knowledge the team have and I left with the most beautiful dress. On my wedding day (and afterwards) people have commented that the dress was very ME, which is exactly what I wanted. Thank you so much for making calm, relaxed, and finding me the perfect gown for my wedding day.

  26-12-2022
• 

  Beth Barham

  I had a great experience with Love Spell. The communication was amazing from start to finish, they started a whats app and asked me what styles I liked so that they could get an idea of the style I was looking for ahead of my appt. I didn’t really have a set idea so selected a few different styles including one I’d seen and especially liked. I went to the Guildford Love Spell where they unfortunately didn’t have the style I really wanted to try but they let me try lots of styles along with a couple of glasses of fizzy. Isabella agreed that I would like and suit the Amie dress which she had at the London showroom so a few days later we went there to try it there, she didn’t charge us for this appt. The sample dress which had been used for the photoshoot fit like a glove so I was able to purchase it for half the price of a new one and take it away the same day. Isabella gave advice on how to safely dry clean the dress and posted out some spare fabric for a small alteration. I loved wearing my dress and even washed it safely in my washing machine!! Overall a great experience, I’d highly recommend them. The dress was beautifully made and so unique.

  26-12-2022