Love Bridal Ltd

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Reviews

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  Maya P

  **Dress unapologetically not ready on day before wedding day** I emailed several weeks out, to request collection within a 30min window (1-1:30pm), 1 day before my wedding, by my bridesmaid. On collection, the owner Laura informed my bridesmaid that the alterations had not been finished as I (the bride) had not confirmed the *exact* collection time. My bridesmaid was appalled to them openly blaming me (the bride), and completely unapologetic. My flustered bridesmaid was asked to wait outside the shop while they discussed it. After a tense afternoon and several phone calls, my wedding dress was taken unaccompanied by taxi 30 min across town (we were at my pre-wedding event), from the shop to my hotel that evening, arranged and paid for by us. I emailed after the wedding to express my disappointment that my dress was not ready for my wedding day, and was promptly told by the owner Laura that as I hadn't confirmed the time the responsibility was mine. The tone of the email reply was absent of empathy, and referred to my bridesmaid as 'your friend' - not the professionalism I'd expected from a business owner.

  19-05-2023
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  Victoria Warden

  I had an amazing experience at Love Bridal over the last year. The team were incredible at helping me to select my wedding dress, they listened to what I wanted but also showed different styles that they knew through their expertise would be a great fit for me. Needless to say I walked away with a completely different dress to what I had envisaged but I completely love it! 😍 My alterations were also perfect and I cannot wait to wear my dress in a weeks time! Thank you 🙏🏻

  12-05-2023
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  Hannah Smithies

  I went on 12 December 2022. It was the first dress shop I visited and constituted the worst moment of my wedding planning. The dresses are beautiful and the staff knowledgeable but the pressure to make a decision on the spot and the associated attitude of the consultant was so intense that as soon as I left the shop I burst into tears, feeling I had somehow done something wrong. The main reason given was my wedding date being in 4-5 months which I understand is soon for a certain type of dress if you need time for alterations etc. but I had given my wedding date at the time of booking and paying for the appointment and this issue could have been shared (and my appointment cancelled) in advance. Whatever the underlying concern, nothing excuses the disapproving, impatient attitude and insistent (honestly intrusive) line of questioning about how I was going about dress buying like I owed some sort of an explanation for not deciding and buying that day. If my mum and I's visible discomfort was noticed by the consultant it was met without compassion. I had thought that paying for the appointment would somewhat avoid this kind of interpersonal awkwardness but apparently not. Anyway, I thought long and hard about whether I should post this review - but I genuinely feel duty-bound to let anyone else who leaves Love Bridal feeling even a little unfairly pressured: It’s not just you.

  12-05-2023
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  Laura Surgett

  The moment I walked into Love Bridal, Max and her team made me feel instantly calm. Having had a poor experience of trying on wedding dresses previously I had found some amazing dresses online that were stocked at Love Bridal. Without knowing which was my favourite dress, and prior to discussing which ones I had seen, Max pulled the dress off the shelf and said she thought that something like that would suit my body shape- I couldn't believe it! I tried on many other options while there to ensure I was choosing the right dress and Max was honest, but kind about each one- clearly knowing how they were suppose to look etc. In addition to this, they gave me a list of recommended seamstresses closer to home, which was really useful! We had our wedding day recently and I had many comments about how unique and beautiful my dress was. Thank you so so much for such a positive experience!

  26-04-2023
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  Lauren

  These people stole my jewellery! I left earrings and a bracelet very dear to me in the changing room after trying on dresses. I thought it was very kind when they offered to post it to me as I don’t live close but weeks went by and when I enquired they said they sent it but didn’t send it tracked or have any proof of postage, I’ve email and call a number of times but am now just being ignored! These were very special pieces of jewellery to me and this company has pulled a sneaky and either kept them for themselves or lost them and I haven’t got one apology or solution on how they will fix this just being ignored!! Really upsetting 😢

  26-04-2023
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  Dora Orzag

  Went to Love bridal yesterday with my maid of honour and walked out with my dream dress! Kelly was very kind and attentive, and made us feel welcomed and comfortable. 100 starts all the way!

  26-03-2023
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  Carmen Chianese

  Have no experience in wedding dress measurements. Ordered me a size 16 dress, never been that size in my life. Have always been a 12. Im so disappointed giving them trust in ordering a dress. Such a shame as the dresses are wonderful. Would never recommend them. I now have to spend high amounts to get it altered, when could have been a very easy adjustment. Please do your research before seeing them. Added stress is not what a bride to be needs. Ps dont delete my review, as i will simply keeping doing them. Its rude.

  26-03-2023
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  Marco Gianniti

  I have just collected my fiancées dress as she could not face the owner of this business as she was too upset . The awful customer service and attitude of management seem to be not exclusively reserved for us . Whilst reading a recent review by a client I was not surprised to read the response from the owner "Some brides arrive expecting gold leaf and unicorns, you were just plain rude from the moment you arrived. The fact is that this special day does belong to the bride , and she can be as demanding as she wants given the amount of money that is spent on a dress. Looking forward to the owners response...

  26-03-2023
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  Rebekah Jones

  Update: The owner has since responded to this review claiming I was two hours early and rude. They clearly have me confused with another bride as I was dead on time and we didn't complain once about the experience when we were there. It wasn't even a bad experience but the shop's reply says it all! Original review: There's a lot of sorting wheat from chaff - some of the dresses are cool and sophisticated - some are a little more of a glittery, tulle, princess vibe! Also be prepared to share a very small space with multiple brides trying on dresses - as in all the guests are sat in one small area and so you're showing your dress to everyone else's guests. Unfortunately it was the least welcoming or luxurious experience I had (out of about 10 shops) but the staff are nice enough and there are some hidden gems living here.

  26-03-2023
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  Kaydian Henry

  A location with the name Crystal Palace, of course, there should be an actual place a girl can go to in oder to feel like a princess! Look no further.....Love Bridal is the answer to wedding dress shopping. I said yes to the very first dress I tried on, which was selected by Laura, the store owner, who also selected my veil. Perfection. Laura was patient, kind, and even aloud, my hyperactive friend, to take part in feeling like a princess. A wide variety of dresses to choose from whilst me and my girlies sipped on sweet prosecco. Thank you, Laura, and also thank you to your team.

  26-02-2023