Lordship Flooring Company

FAQ

Reviews

• 

  Jennifer Mathie

  We returned home today to the completed wood flooring which looks fantastic. We are also very pleased with the Marmoleum in our utility room. Your fitter guys were excellent, friendly and happy with great attention to the detail which we really appreciate. Please thank them all.

  26-04-2023
• 

  Sam Woods

  Had a really good experience with Lordship Flooring recently. They put in our carpet including a stair runner a decade ago. It’s aged really well, and we just needed to patch up one part of the stairs which is heavily used so had worn through in a few places. The line was discontinued but Lordship sent their team over and they were able to make it as good as new with some off-cuts we had kept. I was impressed by how easy this was to arrange and how willing they were to send their team for a small job like this ten years after the original purchase. Great service - thanks guys!

  26-02-2023
• 

  Grahame Pursey

  We were absolutely delighted with the service experience, installation and quality of the engineered wood flooring in our house from Lordship Flooring. Highly recommended.

  26-02-2023
• 

  Henry Ashbee

  Thanks very much for the carpet fitting today. The carpet looks great, the guys doing it were easy going and just did a brilliant job. The whole process from visiting the shop, to the survey, to the quote just worked well.

  26-11-2022
• 

  Dexter Black Agency

  2nd time using Lordship Flooring. Fantastic company to work with, great sales staff and excellent fitting team.

  26-10-2022
• 

  Roque Moraes

  We had carpets and marmoleum flooring fitted by Lordship Flooring several years ago so went back when we needed yet another room doing. As expected the service we received was absolutely top notch. The lady in the shop was incredibly knowledgeable and helpful taking lots of time to ensure she showed us as wide a range of options as possible since we were rather indecisive. We went for a wooden floor in the end and the final room looks fantastic. The fitters were brilliant. So friendly, careful and considerate during the laying. Have to say we weren't surprised since this excellent level of professional service is what we've become accustomed to with Lordship Flooring. Would highly highly recommend!

  26-10-2022
• 

  Hua

  We have been using Lordship Flooring for many years now and would not go anywhere else. Three years ago they laid the Amtico flooring in our newly extended and refurbished kitchen which looked so amazing so we decided to have the rest of our downstairs laid to match. The staff I spoke to in the shop were incredibly helpful and patient, answering all my questions and explaining what would be involved. As expected the lead time was quite long but they were excellent and even managed to squeeze us in earlier than they thought. Unfortunately when they came to lay the floor they hit an unexpected snag with what was under our old flooring. They almost instantly came up with an alternative plan so to say the problem was dealt with efficiently was an understatement. I cannot recommend this company enough. From the staff on the shop floor to the guys who come to measure and fit, they are all incredibly friendly, helpful and hardworking which is reflected in the high quality of the materials and excellent workmanship of the finished fitted flooring. Absolutely love how the whole of my downstairs floor looks!

  26-10-2022
• 

  Daryl Buley

  Great service and communication throughout the process. Installation team were fantastic and we are extremely happy with the end result. Would highly recommend. (Amtico flooring in an extension)

  26-10-2022
• 

  Tamsin Wildy

  I just wanted to be able to reply to the response from the company after my review and there isn't an option to do this. Firstly, I wanted to see what the different options were. Secondly, I would've happily had someone come in to do and assessment and provide a quote - My insurance would've covered this if need be. However, the person I was speaking with was dismissive, rude and snooty. He was defensive when I asked if there were any prices or a catalogue I could take. What's even more interesting is the amount of reviews I have seen after this incident that comment on the rudeness of the sales people/front of house of this business - I don't doubt that the installers are wonderful and skilled. However, your customer service is to be questioned and from my experience, left me incredibly upset. I would also like to add that I have never heard of a company asking for 200 Pounds for a quote on work if the client had all the information to hand - something that your colleague didn't give me or allow me to share. I went and visited some friend for lunch who also shared that they had to walk out of your shop due to rudeness. As well as speaking with another flooring company who had also heard that staff were rude to customers. It's a real shame.

  26-10-2022
• 

  tamsin wildy

  Wow. I just went in to get some information about flooring. I found the person fronting the shop to ge cold and dismissive. I was trying to gather information and book someone to come and assess the job, with a quote. The sales person kept saying that it’ll cost 200 pounds. I asked for a price list per square meter but they didn’t have one. He kept saying, I’m not an assessor so I can’t help you. I felt like I’d interrupted their time and that he was looking down on me and if I’m honest, was unkind. Really sad as I’ve been waiting all week to come and see these guys and see what their options are.

  26-10-2022