Lifetime Pet Cover
Lifetime Pet Cover is a pet insurance company based in Alresford, England. They offer a range of insurance policies for pets, including dental coverage, and work closely with veterinary clinics and adoption services. Their mission is to provide comprehensive and affordable insurance options for pet owners, ensuring that their furry friends receive the best possible care.
Introduction to Lifetime Pet Cover
Lifetime Pet Cover is a pet insurance company based in Alresford, England. Founded in 2018, the company aims to provide pet owners with comprehensive and affordable insurance coverage for their furry friends. What sets Lifetime Pet Cover apart from other insurance agencies is their commitment to making their policies easy to understand and their claims process hassle-free.Services & products
Lifetime Pet Cover offers a range of insurance policies for dogs and cats, including accident-only, time-limited, and lifetime coverage options. Customers can choose the level of coverage that best suits their pet's needs and budget. In addition to insurance, the company also offers pet adoption services and access to a network of trusted vets.Location
Lifetime Pet Cover is located in the charming town of Alresford, which is known for its picturesque streets and historic architecture. The area is home to a variety of businesses, including boutique shops, cozy cafes, and traditional pubs. Visitors to Alresford can enjoy scenic walks along the River Itchen or take a ride on the Watercress Line steam railway. The closest public transportation options are Alresford Station (1.4 miles), Ropley Station (2.1 miles), and Winchester Station (8.7 miles).Benefits
One of the main benefits of choosing Lifetime Pet Cover is the peace of mind that comes with knowing that your pet is protected. The company's policies are designed to cover a wide range of unexpected events, from accidents to illnesses. Customers can also take advantage of the company's online portal, which allows them to manage their policy and file claims quickly and easily.Good to know
Customers should be aware that Lifetime Pet Cover only offers insurance coverage for cats and dogs. Additionally, pre-existing conditions are not covered under their policies.Reviews
Customers have praised Lifetime Pet Cover for their friendly and knowledgeable customer service team, as well as their quick and easy claims process. Many have also appreciated the company's commitment to transparency and honesty when it comes to their policies and coverage options.Amenities
-
online payment -
mobile app
-
online scheduling
-
24-hour service
-
discounts
-
flexible payment plans
-
online claims submission
-
emergency services
-
multiple insurance plans
-
pet grooming
-
veterinary care
-
spay-neuter services
-
vaccinations
-
pet supplies
-
play area
-
pet training
-
pet socialization
-
outdoor space
-
pet sitting
-
pet boarding
-
online booking
-
dental care
-
ultrasound
-
x-ray
-
pet daycare
-
pet toys
-
pet treats
FAQ
Do you offer emergency services for pets outside of regular business hours?
Yes, we do offer emergency services for pets outside of regular business hours. Our team of veterinarians is available 24/7 to attend to any emergency situations that may arise.What is your pricing structure for routine check-ups and procedures?
Our pricing structure for routine check-ups and procedures varies depending on the type of service required. We offer competitive pricing and strive to provide affordable options for our customers.Are your veterinarians licensed and experienced in their field?
Yes, all of our veterinarians are licensed and experienced in their field. We ensure that our staff meets the highest standards of education and training to provide the best care for your pets.How does your company handle claims and reimbursements?
We understand that making claims and reimbursements can be stressful, which is why we have a dedicated team to handle all claims and reimbursements. Our team is available to guide you through the process and ensure a smooth experience.What is your policy on returning adopted pets?
We strive to find the best home for every pet that comes into our care. However, if the adoption does not work out for any reason, we have a policy in place for returning adopted pets. Please contact us for more information on our policy.Reviews
-
June Brawner
29-01-2023
-
Nancy M
I've been with LPC for almost 7 years with my dog. I've been fortunate enough to only have ever made one small claim and the whole process was very easy and hassle free - which I will give them absolute props to. I renewed our lifetime policy a few days ago, as it renews every year, this year up 21% from last year. We've just moved and requested the address to be changed. I wasn't contacted at all and received an automated email to say the changes have been made and my monthly payments have gone up ?... The issue I have is the lack of communication/customer service. For a long time customer I would expect a phone call to say no problem changing the address but just so your aware the monthly payments will go up to £X (making my renewal now almost 28% higher). That payment could have been the difference between me renewing with them this year and using one of our other quotes from another company with a similar cover. I'm very disappointed. I was expecting possibly an admin fee (thinking that I was within the 14 days so I might have been lucky) but not the amount it's gone up to, especially with no communication to reflect the increase. I also think that the preferred/recommended/main method of communication being email is still quite poor for an insurance company.
29-01-2023
-
ilaria b
This company is a scam. I have been a costumer for 4 years and never made a claim. I have recently tried to contact them with multiple follow up emails requesting some information on how to claim some recent vet expenses but had no response. I have then emailed (using the same address) asking to cancel my registration and the reasons behind my request and I quickly got an email basically saying goodbye. I have now tried to complain formally but I'm not very hopeful given their modus operandi.
29-11-2022
-
Paul
29-10-2022
-
David Fisher
Or Insurance costs increased almost 50% after 1st year and they looked for every excuse possible to reject the claim we made. Not recommended if you want peace of mind your pet will be covered and want hassle free settlement of claims
29-05-2022
-
Sally Moore
Avoid. Like many other posts, my premium for a 3 year old, fit and healthy dog increased by 40%. I phoned to query and they could offer no explanation nor showed any interest as to why I wanted to cancel the policy. Despite confirming the cancellation, they continued to deduct payments for a further three months which I have been constantly battling to have refunded.
29-05-2022
-
T J
Just got my renewal through and it had gone up by 44%!! Just to be transparent my dog is only 3 years old, a cross breed and I have never made a claim on the policy so a 44% increase is just ridiculous. Telephoned to cancel the renewal and the lady I spoke to didn't even ask why so great customer relation policy!! I would not recommend this insurer at all.
29-05-2022
-
pewpewetc
Edit : after a few days they did sort out the issue and offered £50 compensation for the hassle so changed to 3 from 1 star. This company took nearly 700 hundred pounds out of my account when I applied for cover , I received no paperwork etc and when I contacted them they said something went wrong and asked if I would pay again... after me pointing out they had already taken my money they said " oh sorry we will try and sort this ASAP " ...2 days later and no response to email since then . At this point they are either incompetant or scammers and I would advise avoiding them .
29-05-2022
-
Kawika Kam kihano
I have been with them for the past 3 years(first 2 years the prices were really good) only because they would cover a "pre-existing condition" (which they ended up not covering) but its not always the case. For both of my dogs i have the 10k coverage but every year it goes up by 20+% each and this year it has gone up by and extra 50% for each pet without any explanation. now that my dogs are older it makes it harder for me to switch. paying 130-170 per pet every month and isn't something everyone can afford even if we haven't had any claims for one of my dogs. yes i understand it depends on the dogs age, breed and ect.
29-05-2022
-
Adam Tuff
Will go to whatever lengths they can to argue against a payout, and no willingness to even engage in reasons for their conclusions. Ping-ponged between their reps and Trent services to avoid anyone actually having to deal with a complaint, ultimately cancelled the policy as it isn't worth the paper it is printed on. Avoid and go with PetPlan or a reputable service.
29-05-2022
