Lexus Dealers

Lexus UK

Lexus UK is a premier dealership for luxury cars, boats, and motorcycles. With a reputation for excellence in the industry, Lexus UK offers a wide range of vehicles to suit every need and budget. Whether you're in the market for a sleek sports car or a powerful motorcycle, Lexus UK has something for everyone. As one of the top Lexus dealers in the United Kingdom, they are committed to providing exceptional customer service and ensuring that every customer leaves satisfied.

Introduction to Lexus UK

Lexus UK is a luxury car dealership chain founded in Japan in 1989. The company aims to provide the highest quality of customer service and luxury vehicles. Lexus is a unique company as they are known for their superior engineering and innovative technology.

Services & Products

Lexus UK offers a wide variety of luxury cars, ranging from sedans to SUVs. They also offer hybrid vehicles, which sets them apart from other car dealerships. In addition to cars, they also offer boats and motorcycles.

Location

Located in Epsom, England, Lexus UK is surrounded by other luxury car dealerships and high-end boutiques. The area is known for its upscale shopping and dining experiences. The closest public transportation options include the Epsom train station, which is 1.5 miles away, and the Epsom bus station, which is 2 miles away.

Benefits

Customers should choose Lexus UK because of their commitment to providing the best customer service and luxury vehicles. Their hybrid vehicles are also a unique selling point as they are environmentally friendly and cost-effective.

Good to Know

Customers should be aware that Lexus UK is a luxury car dealership, which means that their vehicles come with a higher price tag than other car dealerships.

Reviews

Customers rave about the exceptional customer service they receive at Lexus UK. They also appreciate the quality of the luxury vehicles and the attention to detail in the engineering. Overall, customers are extremely satisfied with their experience at Lexus UK.

Amenities

test drive
financing
service center
parts department
leasing
trade-ins
on-site mechanic
online inventory
car wash
mobile app
roadside assistance

FAQ

What financing options are available for purchasing a Lexus from your dealership?

At Lexus UK, we offer a range of financing options for purchasing a Lexus including Hire Purchase, Personal Contract Purchase, and Contract Hire. Our team can guide you through the options available and help you choose the best one for your needs.

Can you provide information on the warranty and maintenance plans offered for Lexus vehicles?

Lexus vehicles come with a three-year/60,000 miles warranty as standard, which covers any defects in materials or workmanship. We also offer extended warranty and maintenance plans to give you added peace of mind. Our team can provide you with more information on these plans.

Do you have any special promotions or discounts currently available for Lexus cars?

We often have special promotions and discounts available for Lexus cars, which can include reduced APR rates, deposit contributions, and free servicing packages. Please contact us or visit our website for the latest offers.

Can you provide information on the available models and features of Lexus cars?

We offer a wide range of Lexus models, including hybrid, petrol, and electric options. Each model comes with a range of features and options, including advanced safety features, entertainment systems, and interior and exterior styling options. Our team can provide you with more information on the models and features available.

What sets your dealership apart from other Lexus dealerships in the area?

At Lexus UK, we pride ourselves on providing exceptional customer service and a personalised experience. Our team is dedicated to helping you find the perfect Lexus for your needs and providing ongoing support throughout your ownership. We also offer a range of additional services, including servicing and maintenance, parts and accessories, and finance and insurance options.

Reviews

S BG

Shocking service experience at Hatfield for car repair. Contact centre responsiveness and proactive follow up. During the 3 month period I had a need to correspond with your contact centre, namely the accident repair team frequently I struggled to get through to a person often greeted by an answering phone. Most individuals I encountered were unresponsive with the exception of Ellie and Kirsty (who were very responsive, took ownership and proactively tried to assist me - Kirsty in particular deserves a shout out for her helpfulness). Rachel in particular ignored many of my e-mail teach outs as I was struggling to get through to anyone on the phone. Duration of the repair. When I booked the bodywork repair, I was advised the duration of the repair was 5 to 10 working days. It was a 3 week lead time before I could get my booking confirmed with a supporting courtesy vehicle. I explicitly had a conversation with Ellie Marshall a few days before my car was picked up for collection for repairs to ensure that the required body part was at the workshop to start the work on my car which she confirmed was the case over the phone. My car repair took 4.5 weeks in total before returned to me Friday 23rd September. I received limited proactive reach out to me during this period to manage my expectation on completion date. I had to proactively reach out myself only to be informed the part for the wrong side of my vehicle had been ordered and the team were unable to confirm initially a date when the correct part would be delivered to the body workshop. Return of the vehicle. The driver who returned the car was curt. I was advised by the driver at pick up my car would be valeted upon return. It wasn’t. The exterior in particular has dirty windows and dust around the areas where the repair took place. I was also told my vehicle would be returned to be with the same fuel in it at the point of collection. This was not the case. Although the drop off driver showed me the attached receipt for £10.12 the level on my fuel guage is only half a tank not between three quarters and half a tank my gauge level was at when the car was collected. All in all I have had an awful aftercare experience not one benefiting of a luxury brand such as Lexus. This is my first and likely to be my last experience with Lexus as my car selection choice. I will also not be recommending Lexus to any friends or colleagues as it feels like all the brand focus is on the sales and the rest of the whole offer elements around service experience are lacking.

29-09-2022
Dmytro Zabashta

They are the best

29-05-2022
sudexro

29-05-2022
George Radanov

29-05-2022
John Ryan

Great place to work.

29-05-2021
Danny Mann

29-05-2020
Col P

29-05-2020
Martin van Zeelandt

29-05-2020
John Turnbull

We have just recently acquired our latest Lexus.It is the 6th or 7th Lexus we have had. It is the first time that we have had disapointments. and even worse we find ourselves unable to convey our disappointment and receive any response.

29-05-2020
nick simey

excellent experience

29-05-2020