Lendons of Cardiff
Lendons of Cardiff is a well-established company located in Cardiff, Wales. They specialize in model shops and offer a wide range of products to their customers. Their shop is a popular destination for those who enjoy shopping and are interested in model making. Lendons of Cardiff is committed to providing their customers with high-quality products and excellent customer service. They are a trusted name in the industry and have built a strong reputation for their expertise and reliability.
Introduction to Lendons of Cardiff
Lendons of Cardiff is a family-owned business that has been operating for over 70 years. The company was established in 1944 by Mr. Lendon, who had a passion for model railways. Today, Lendons of Cardiff is one of the leading model shops in the UK, offering a wide range of products and services to customers. What makes this company unique is their commitment to providing excellent customer service and their extensive knowledge of the model railway industry.Services & products
Lendons of Cardiff offers a vast selection of model railway products, including locomotives, wagons, coaches, track, and accessories. They also have a variety of plastic model kits, die-cast models, and other related items. In addition to their products, they also provide repair and maintenance services for model railways.Location
Lendons of Cardiff is located on Fidlas Road in the Llanishen area of Cardiff. The area is primarily residential, with a few local businesses in the vicinity. Customers can expect a quiet and peaceful shopping experience when visiting Lendons of Cardiff. The nearest public transportation options are the Llanishen train station, which is a 10-minute walk away, and the bus stop on Fidlas Road, which is less than 5 minutes away.Benefits
Customers should choose Lendons of Cardiff because of their extensive knowledge and experience in the model railway industry. The staff are highly trained and can provide expert advice on all aspects of model railways. They also have a large selection of products, so customers are sure to find what they need. Additionally, their repair and maintenance services are top-notch, ensuring that customers can keep their model railways in excellent condition.Good to know
Customers should be aware that Lendons of Cardiff has limited parking available. However, there is plenty of street parking in the area. They should also note that the shop is closed on Sundays and Bank Holidays.Reviews
Customers have praised Lendons of Cardiff for their excellent customer service and extensive product range. They appreciate the staff's knowledge and willingness to help, making their shopping experience a pleasant one. The repair and maintenance services have also received high praise for their quality and efficiency.Amenities
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parking -
delivery
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gift card
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discounts
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credit card payment
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returns policy
FAQ
What brands of models do you carry?
We carry a wide range of model brands, including Airfix, Tamiya, Revell, and more. Our selection includes models of planes, trains, cars, and ships, as well as figurines and diorama accessories.Do you offer any customer loyalty programs or rewards?
Yes, we have a loyalty program where customers can earn points on their purchases and redeem them for discounts on future purchases. We also offer occasional promotions and discounts to our loyal customers.Can you assist me with model assembly and repair?
Yes, we have a team of experienced staff who can provide assistance with model assembly and repair. We also offer workshops and classes for customers who want to learn more about model building techniques.What is your return policy on model kits?
We accept returns on unopened and undamaged model kits within 14 days of purchase. If a kit is found to be defective or missing parts, we will replace it or provide a refund.Do you have any upcoming workshops or events for model enthusiasts?
Yes, we regularly host workshops, events, and contests for model enthusiasts of all skill levels. Check our website or social media pages for upcoming events and details on how to participate.Reviews
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Neil Murray
29-03-2023
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AL N
Used this shop for years. Knowledgeable and friendly staff, excellent range of products. Still using this shop, 10/02/2023.
28-02-2023
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Daniel Robins
29-01-2023
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jornetisson 65
(Translated by Google) I have bought online once, and the truth is, the communication is very poor and slow. All this, they are reliable and compliant (Original) Hi he comprat un cop on-line, i la veritat, la comunicació es mol pobre i lenta. Tot hi això, son de fiar i cumplidors
29-01-2023
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Karen Hemmings
I visited the shop today, 30/12/22, aware of some of the very negative reviews posted regarding the manner of the shop owner and poor level of customer service. I can state that I found the man to be friendly, extremely helpful and well informed on various aspects of the hobby. It was a pleasant shopping experience and I shall certainly shop there again.
29-01-2023
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jonathan dyer
Needs more car and truck models in there quite bare considering, there is more army tanks and planes in stock for the enthusiastic
29-12-2022
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paul storey
Got things in stock others have not
29-12-2022
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Melanie Lazarou
Wonderful shop . As a Artist I love buying my small detail brushes from here. Always helpful and friendly . love suporting family business. Great shop reminds me of my childhood .
29-11-2022
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Paul
I share the opinion of a recent reviewer Adam. I enquired about spares stock levels and got what was basically a 'jobsworth' response. I had followed the line of enquiry as advised on the website, which has errors and poor spelling. I just wanted to support a local business. In contrast I contacted Peter's Spares and the response was so helpful and polite a complete opposite. Maybe there is an opportunity for training with regard to customer service. The person I had to deal with was the same 'Rob' that Adam referred to in his review. I think that maybe the saying that it takes a couple of generations to build a business and one to take it down perhaps applies. I think it is so very sad that someone with such a gift chooses not to appreciate it. I for one would pay more for orders than go through this experience again - this last comment refers to sarcasm regarding spares prices. I have never felt the need to leave a review like this nay never have. Caveat Emptor
29-11-2022
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Adam OIdridge
Ordered items from here before, but never again. Ordered items that turned out not to be in stock, emails were apparently sent to notify me of this (but not received) and on chasing received response saying "If your happy to wait I can order these but it will be about 7 - 10 days before they arrive here if I can get them." - replied saying go ahead and order, but no response received to that email. Called and Rob was sarcastic and unhelpful at best and ended the call stating he would cancel and refund my order. He assumed I would know he had got the email (despite the obvious email issues from their side), that I would know that despite ordering them from Hornby they might not arrive (how would I know how the Hornby dealer system works), and that customers in the shop are of higher value to him. It could have been a quick, friendly phone call, sadly not.
29-10-2022
