Lee Longlands
Lee Longlands is a furniture and interior design company based in Birmingham, England. They offer a wide range of furniture products including bar and restaurant furniture, bedroom furniture, kitchen furniture, office furniture, sofas, and more. They also provide services such as carpet installation and rug stores. Lee Longlands caters to various industries including healthcare, manufacturing, and construction. They are committed to providing quality products and exceptional customer service.
Introduction to Lee Longlands
Lee Longlands is a furniture and interior design company based in Birmingham, England. Established in 1902, the company has over a century of experience in providing high-quality furniture and home decor to its customers. What sets Lee Longlands apart from other companies in the industry is its commitment to offering unique and stylish pieces that are both functional and aesthetically pleasing.Services & Products
Lee Longlands offers a wide range of furniture and home decor products, including bedroom furniture, kitchen furniture, office furniture, sofas, rugs, carpets, and lamp shades. The company also provides carpet installation services for its customers. Additionally, Lee Longlands is a supplier of leather goods and wooden frames.Location
Located on Broad Street in Birmingham, Lee Longlands is situated in a bustling area that is home to many shops, restaurants, and bars. The area is easily accessible by public transportation, with the closest options being Five Ways Station (0.2 miles), Birmingham New Street Station (1.2 miles), and Moor Street Station (1.4 miles).Benefits
Customers should choose Lee Longlands for their furniture and home decor needs because of the company's commitment to offering unique and stylish pieces that are both functional and aesthetically pleasing. With over a century of experience, Lee Longlands has a wealth of knowledge and expertise in the industry, and their products are of the highest quality.Good to Know
Customers should be aware that Lee Longlands primarily focuses on furniture and interior design, and may not offer a wide range of other products that some customers may be looking for.Reviews
Customers have praised Lee Longlands for the quality of their products and their commitment to customer service. Many have noted that the company's furniture and home decor options are unique and stylish, and that the staff are knowledgeable and helpful.Amenities
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delivery -
online shopping
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delivery service
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gift cards
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credit card payment
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interior design
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furniture assembly
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customization
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home delivery
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installation
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in-store pickup
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credit card accepted
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customizable
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adjustable height
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swivel
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upholstered
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wood finish
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metal finish
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outdoor use
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indoor use
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warranty
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financing
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free design consultation
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delivery tracking
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free estimate
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professional installation
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quality carpet
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installation warranty
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custom design
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free measurement
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installation service
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variety of colors
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variety of patterns
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variety of textures
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stain resistant
FAQ
What warranties do you offer on your products?
We offer a variety of warranties on our products, ranging from manufacturer warranties to extended warranties. The specific warranty will depend on the product and manufacturer. Please inquire with one of our sales representatives for more information.Do you offer any warranties or guarantees on your rugs?
Yes, we offer warranties and guarantees on our rugs. The specifics of the warranty will depend on the rug, so please inquire with one of our sales representatives for more information.Do you offer financing options for larger purchases?
Yes, we offer financing options for larger purchases. Please inquire with one of our sales representatives for more information.Can I customize the design or dimensions of a sofa?
Yes, we offer customization options for many of our sofas. Please inquire with one of our sales representatives for more information.Do you offer any warranties or guarantees for your unfinished furniture?
Yes, we offer warranties and guarantees on our unfinished furniture. The specifics of the warranty will depend on the product, so please inquire with one of our sales representatives for more information.Reviews
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kate Huggins
After a good buying experience, we’ve been let down by long unexplained delays on delivery of our furniture. Poor communication has added to our frustration.
12-05-2023
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Cathy M.
Amazing experience with Lee Longlands from the shop visit to the delivery of our sofa. Richard and Alan, who delivered it, were very good at communicating and keen to do a good job. They took their shoes off, without me asking to do so. They were extremely careful when they took the sofa to the 1st floor, did not damage anything, even if handling it was very difficult because of the configuration of the stairs and lounge entrance. Hat off to Richard and Alan. Thank you. The sofa itself looks good and we love it.
26-04-2023
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Cat Navarro
I am happy so far with the furniture, but not the overall experience or customer service. We ordered a few pieces of furniture, one being a large sofa. We ordered in store and dealt with Darren. We initially ordered it in one kind of fabric, but upon leaving the store changed it to a different fabric. Unfortunately, when it arrived weeks later, it arrived in a completely different fabric. This was after sending multiple emails confirming that the sofa was going to be manufactured in the desired sofa (of which we had assurance in writing). Mistakes happen, but this was an expensive mistake. Lee Longlands did offer to replace it, or else compensate with £500. Note the sofa was over 4K. The issue we had was that we had needed to get the sofa in by taking down a wall, and we only uncovered and saw it was the wrong sofa after rebuilding the wall. We spent £400 on labour getting the sofa in and to replace it would cost a lot more as we'd destroy half the house. It was an awful experience dealing with their support. They just didn't really care. When you buy an item they offer champagne and promise to look after you if anything goes wrong - but it's a complete lie and all for show - we were passed around and only after complaining and finding contact names on LinkedIn did we eventually speak to the head of the department. He was condescending and rude and tried to bully us. At no point did Darren apologise, and it just felt like a bunch of unethical salesmen. We have no choice now but to be stuck with a sofa we don't like and have only been given 10% of the value back. I think this is extremely unjust given it was their error. As I said, items are fine but if you are going to spend that much it's better to spend it elsewhere.
26-04-2023
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Zulfiya Karabaeva
The best furniture shop in Birmingham
26-03-2023
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Susan Cresser-Brown
It was really nice to browse in the Birmingham store and actually see the quality of the furniture. Staff were helpful and the office chair we ordered was delivered to Cheltenham which saved us the delivery charge. The chair was well packaged and the Cheltenham Manager helped with loading. Communication was good.
26-02-2023
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Rashid Ellam
Placed an order via the telephone with Emily Allsopp on Friday 3rd of February 2023. On Monday the 6th of February I decided to seek a refund and cancel the order. I called at 9AM no answer as they had not opened their telephone systems from the out of office voicemail. After ten mins they answered at 0910! Refused to issue refund due to manager approval. I kept chasing the entire day via phone and email. Made them aware of the “ The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013” Emily called back at 1651! Apparently the management were in meetings all day. Unbelievable for a furniture retailer in my opinion! Refusing to issue a refund and trying offer me a credit note. I will provide updates going forward. A truly horrible company to deal with you have been warned. Proceed to deal with them at your peril. Don’t get blindsided by their prices.
26-02-2023
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Charlotte-Mia Daley
Fun for children,also big children us adults. Great 👍 fun.
26-01-2023
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Eric McClenaghan
Richard and Alan were fantastic as always. First class, courteous and friendly service. Well done Lee Longlands
26-01-2023
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lesley jones
26-01-2023
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Stephanie
I’d just like to thank you for the brilliant service from start to finish for our sofa order. Special mention to James Sutton at the Birmingham branch whose customer service was fantastic throughout. Thank you Lee Longlands - very happy with our beautiful new sofa/swivel chair/footstool 🌟 We would recommend you in a heartbeat! Delivery was also fab.
26-01-2023
