Language Hub Group

FAQ

Reviews

• 

  Jordan Brookes

  This guy has scammed me and refuses to give me a refund. I have paid for in-person polish lessons, which were supposed to start weeks ago! He told me he didn't have enough bookings so could we start the following week, which I agreed. No communication throughout the week, and then the next week comes and he says he can't find in-person tutors and asked if I could move my lessons online instead. I only agreed because I saw the other reviews lately and realised I'd struggle to get my money back. Roll on another week (no communication again..), I asked him whether the classes are going ahead on teams or what's happening, and he said it will start the following week (so four weeks total past the original start date). At this point, the emails he was sending was about his personal circumstances and how he 'didn't want the business going down without a fight'. (I'll upload screenshots soon), so I asked for a refund. He sent me this massive email about how he's working in the boots factory trying to get money and that the business might be alright soon once his income improves.. all of which took me by surprise. I'm not a horrible person and understand business is tough but I thought I was dealing with a company here not some guy who's running a side business.. I paid for a service, which I haven't received, but he's still got my money. Please do not use this company you'll lose your money. I have reported this whole incident to the police and I have provided evidence and am currently waiting for the outcome. Once the police have completed their investigation I'll upload screenshots of my experience with this company to warn others away. Currently Carl has deactivated his email for the language hub and I've not been able to get through on the phone, so I said to my partner all along I wouldn't be surprised if he was just taking everyones money and then declares himself bankrupt or whatever and disappears. sad really to think I just wanted polish lessons, never thought I'd have to deal with this as the business had good reviews up until recently.

  29-11-2022
• 

  Emily Adkin

  I was happy about the quality of the classes within the first term. The teachers were friendly and supportive.However, the second term of classes were consistently rescheduled or changed location. Without explanation the classes were then cancelled and no refund was provided for the rest of the classes. I have consistently tried to contact Carl and have been met with no response. I offered to take classes at a a later date with no response. It is a difficult time for money and I am really upset about having to pay for a service that I have never received.

  29-09-2022
• 

  Nadine Graba

  Do not use this company, Carl Biddle takes money for courses but doesn’t deliver the service, pay his teachers or provide refunds! I’m sympathetic with anyone struggling financially but can’t afford to give £130 away myself. Avoid!

  29-09-2022
• 

  Florian Biermann

  My wife paid 130 pounds for a language course in autumn 2021 which was cancelled by Language Hub, and despite multiple reminders, she did not receive her money back. Unfortunately, we missed the deadline for Paypal dispute resolution, but we will now take it to a small claims court. Carl's excuses here at Google are pathetic. If he takes prepayments for language courses, then he must not spent that money unless the course actually starts. There seems to be a history of failed companies under his name. It is outrageous that people like him, who rip off well-meaning language learners, are allowed to start and run businesses!

  29-09-2022
• 

  Plamen Ignatov

  I had a very bad experience with this organisation. My daughter studied Spanish but the teacher was always off sick or something else. At the end the manager told me that they can't find a teacher and need to cancel the Spanish class. Because was just in the beginning of the course they suggested to refund my money but didn't do it. I've sent them couple of emails and calls but still nothing. So disappointing

  29-09-2022
• 

  Janet Redmond

  Avoid! Carl Biddle is a con man! Takes your money and cancels the course promising a refund which he never pays, this has happened to several people. I had completed 2 courses and paid for the third which he cancelled using all sorts of pathetic excuses.I wish I had read the reviews beforehand I never would have given him my money. AVOID.

  29-08-2022
• 

  Angela Lendinez

  Sadly, I have to leave this review. I would leave no stars but that is not an option. First of all, I want to say that Tosh, my German teacher, was excellent and I can´t complain about him. However, Carl does not know how to run a business. He is not paying the teachers and he is cancelling lessons without providing a refund. I paid for my German lessons in May, which were meant to start in June. Those were cancelled as they were not paying the teacher, who in fact was willing to start the new course as long as some of the outstanding debt was paid within a reasonable time. That obviously didn´t happen. I have been waiting since mid June for a refund of the course I never took. Carl stopped replying to my emails a month ago. If you really want to learn a language, please find yourself a better place where they pay their teachers for their time and will start the courses when they are due.

  29-08-2022
• 

  Eva Humphries

  The course I chose never started. It was just date changes & delays coupled with poor communications. A refund wasn’t issued & the owner is refusing to acknowledge messages or answer the phone since requesting a refund. Please don’t sign up for a course with this company. It’s pure rogue trading that has left me £150 out of pocket.

  29-08-2022
• 

  Katherine Kerbaker

  Booked a course with them starting in June. The course was cancelled, so I asked for a refund. After twovmonths of chasing, I still haven't seencmy money. Do not trust them!!!

  29-08-2022
• 

  Pete Bailey

  They cancelled my course and wouldn't refund me - I lost £150

  29-07-2022