Pond Fish Suppliers , Pond Contractors

Koi Water Garden

Koi Water Garden is a company based in Sutton, England that specializes in pond contracting and supplies pond fish. They also offer building and construction services and cater to pet owners.

Introduction to Koi Water Garden

Koi Water Garden is a company in Sutton, England that specializes in pond construction, pond fish supplies, and other related services. The company has been in business for several years and has become a go-to option for customers looking to enhance their outdoor spaces. What makes Koi Water Garden unique is their dedication to providing top-quality products and services that meet their customers' needs.

Services & products

Koi Water Garden offers a wide range of services, including pond construction, maintenance and cleaning, pond fish and plants supplies, and pond equipment. They also provide expert advice and consultation to help customers create the perfect outdoor space.

Location

Koi Water Garden is located on Epsom Road in Sutton, a bustling area with a mix of residential and commercial properties. The area is known for its building and construction businesses, as well as its pet stores. Customers can expect to find a variety of shops and restaurants in the area, as well as easy access to public transportation. The three closest public transportation options are Sutton Common Station (0.8 miles), West Sutton Station (1 mile), and Sutton Station (1.1 miles).

Benefits

Customers should choose Koi Water Garden because of their expertise and dedication to providing top-quality service. The company is known for their attention to detail and commitment to customer satisfaction. Whether customers need pond construction, maintenance, or supplies, Koi Water Garden is the best choice for a professional and reliable service.

Good to know

Customers should be aware that Koi Water Garden is a reputable and reliable company with a long-standing reputation for excellence. They should also know that the company is committed to providing the best possible service to their customers.

Reviews

Customers have been extremely satisfied with the services provided by Koi Water Garden. They praise the company for their expert advice, professionalism, and attention to detail. Many customers have noted that they would highly recommend Koi Water Garden to anyone looking for high-quality pond and outdoor space services.

Amenities

fountain
waterfall
pond liner
lighting
pump
filter
aerator
filtration system
skimmer
fish food
fish net
fish tank
planting basket
planting soil
rocks
gravel
decorative stones
heater
de-icer
delivery
live fish
pond supplies
aquariums
expert advice
delivery service
water testing
pond maintenance
fish health care
pond design
pond installation
pond cleaning

FAQ

How long does it typically take to complete a pond project?

At Koi Water Garden, the time it takes to complete a pond project varies depending on the size and complexity of the project. We work efficiently to complete your project in a timely manner, and we will provide you with an estimated timeline during the consultation process.

What type of maintenance services do you offer for your pond installations?

We offer a variety of maintenance services for our pond installations, including regular cleaning, water quality testing, and fish health checks. We also offer seasonal maintenance services, such as winterization and spring start-up, to ensure that your pond stays healthy and beautiful year-round.

What is your pricing structure for pond construction and maintenance services?

Our pricing structure for pond construction and maintenance services varies depending on the size and complexity of the project and the specific services requested. We provide detailed quotes for each project during the consultation process, so you can be confident that you are getting the best value for your investment.

What is your return policy if the fish are not in good health upon arrival?

At Koi Water Garden, we take great care to ensure that our fish are healthy and thriving when they leave our facility. However, if you receive fish that are not in good health, we offer a 7-day return policy. Simply contact us within 7 days of receipt to arrange for a return or exchange.

Can you provide advice on how to maintain a healthy pond for the fish?

Absolutely! We are passionate about helping our customers create and maintain healthy, thriving ponds. We offer a range of resources, including our blog and newsletter, to provide information and advice on pond care and fish health. We are also available to answer any questions you may have and provide personalized advice based on your specific pond and fish.

Reviews

Stephen Thomas

Lovely fish on offer, excellent koi business to deal with, along weith very helpful advice and understanding.

15-05-2023
Elena Silvia elena

29-03-2023
Luke Whyatt

Really disappointed with the koi water garden. To cut a long story short. My house was left without power for a few weeks. Resulting in my fish dying my pond was overstocked. And i Planed to sort this out this spring. Anyway I called the shop and explained that all of my Koi had died as a result of no power to the house. And asked if the staff could write something up to prove the financial loss as Ive started proceedings against my landlord. Anyway, I was asked to send a video of the fish beforehand and I did. And heard nothing back and after a week or so I called back. I was told Andrew wasn’t available so to call back the next day and talk to ben so I did, and I was told he wasn’t available. I also asked the lady initially if I could come and show her my Internet banking to prove the thousands of pounds I’ve spent on fish. Over a few years and she said that writing a receipt for the money that I spent wouldn’t be something they could do. I feel that the store just don’t care. And my family has been customers since they was at the old place so going back a long time. Andrew I’m sorry but I’ll show your business the same loyalty that it’s shown me. I’m disappointed 😔.

29-03-2023
M C

Really helpful staff

28-02-2023
kumuthasri selvaraj

I have recently refurbished my fish pond. Andrew and his team did really a good job, they finished it earlier than expected. Not only did they do a wonderful job, but they also left my garden so neat and tidy. Overall I am so happy with my fishpond. I am planning to add ornaments and plants etc so can’t wait to share the photos soon.

28-02-2023
Jill Stevenson

Friendly team and Facebook page has so many updates and pictures to help with selection choice!

29-01-2023
Chris Berry

I have been dealing with Koi Water Garden for many years. Their knowledgeable and helpful team have supported the purchase of some stunning specimens but also maintained the apparatus at both of our sites to keep our fish happy and healthy. Well done

29-01-2023
Paula Donegan

Service was done super well by those who came and everything well explained, however be very careful with any quotes/estimates you receive from them, they send an estimate without 20% VAT included, which is not normal at all for me, besides that none of the cleaning products are included, so do check the separate document they send and read all the text and documents line by line. They will also add 20% on top of those products used!

29-11-2022
robert dupe

Excellent service and knowledge. Andrew and the team have considerable knowledge about Koi, construction and maintaining water and filtration. Outstanding stock of koi of all sizes and a vast range of pipework and fittings. Experience and help when needed is something you can't put a price on!

29-11-2022
Hurst Family

29-09-2022