Kinetik Agency

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Reviews

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  Paul Knuckster

  Failed three times to attend a survey, asked for a refund a week ago said they have refunded me same day but now a week on still no money. Now i have had to get the bank involved to try and get my money back.

  29-04-2023
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  Sakibul Mowla

  As first-time buyers, we engaged Camsure Home Surveys for our RICS Level 2 Home Buyer Survey Report with Valuation. Their rates were highly competitive in comparison to other providers. Despite there being no open date in our area for the next two weeks, we needed an earlier appointment due to the lender's valuation coming up short. Camsure Home Surveys told us they would try to arrange an earlier appointment if any cancellation became available. They later provided us with an earlier appointment slot, which was a tremendous help. Our survey was conducted by Mr. Allan Henderson, who did an excellent job. Every detail was reported with ratings and pictures. We highly recommend Camsure Home Surveys and their team for their exceptional service.

  28-02-2023
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  Sarah M

  I would not use Camsure again. The level 3 survey seemed very comprehensive, but sadly I have been saddled with a lot of very expensive problems that if I had known about in advance I could have negotiated on price. The surveyor reported that he couldn’t fully inspect one of the roof slopes due to topography, so advised there was a risk of unseen defects. However the roof slope is visible from the garden and yes, there are defects which he would have seen if he had viewed from the garden. Even without walking down the garden you can see parts of the roof, including slipped and damaged slates at the edges. The other roof slope is readily visible, but the surveyor missed on both slopes that edge slates were not overlapping and the roof edge was not properly aligned with the gutters. The roof leaks (and actually there are clues internally if you know what to look for) and I have been told independently by 3 contractors that the whole things needs replacing (£10-15k). The surveyor reported that the conservatory appeared to be in reasonable condition. It isn’t and someone with a trained eye should have seen the faults. Estimated replacement cost upwards of £20k. The report is very heavily caveated with ‘you should get quotes/ surveys for x, y, z’ but it didn’t advise I should get full independent surveys of the roof or conservatory before purchase. The survey was very reasonably priced, but in the long run it’s going to bankrupt me.

  29-11-2022
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  Michelle Chow

  I was very lucky to have Lee as my surveyor; this is my first survey and have only seen other example reports, so I was anticipating some daunting document to get through. However, Lee's report was exceedingly clear, concise and easy to digest. I requested a call with Lee, who actually called back the same day whilst he was about to fly off on holiday! I cannot thank you and Camsure Homes enough for your delightful customer service and quick response. I will most certainly recommend Lee and Camsure Homes in the future!

  29-11-2022
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  Bobby Hayre

  Mat Cowell carried out my survey report and I am very impressed in the level of detail of the report. It’s understandable they can’t view certain areas etc. but overall excellent work and you get what you pay for. If i need a house survey in the future, I will be sure to come to camsure again for the service. Keep up the good work guys. Level 2 survey.

  29-10-2022
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  Joe Mcgrane

  Received a quote for level 3. Quote suggested valuation report was inclusive. Once attempting to book it came to light this was not the case. I raised my concerns and Camsure accepted my concerns, agreed to change their sentence and included the valuation without the added cost. This clearly demonstrates a customer centric approach..

  29-10-2022
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  The Supercar Club

  Presence of wood boring insect infestation which was introduced to the report in error Provided and incorrect report resulting in many weeks of stress and moneys lost. Matter raised and see the below response. I am shocked at the response from the MD. The company admits fault and in providing an INCORRECT REPORT and then later goes on to offend me. There is evidence of active wood boring insect infestation to exposed floorboards. ". After receiving the original report, I needed to contact my solicitor / estate agent / seller of the house and local experts in this field multiple times. This was on top of spending time and money on my own house to get it ready to sale. All this was done at the same times as working a difficult and stressful job. This caused a lot of stress and sleepless night. Please see the appalling reply from the Managing director a Mr A D, MRICS: 'I have reviewed the file and have had lengthy discussions with your surveyor Imran Ali and his regional manager A B. Firstly our apologies for the error with the inclusion of a paragraph making reference to the presence of wood boring insect infestation which was introduced to the report in error. You have discussed this with I, an amended report has been provided and I cannot see you have suffered any tangible loss as a result. Your analogy with reference to informing an individual of the presence of cancer in error is disingenuous and in my view offensive given I have a close friend and family member currently receiving treatment for the disease. I in consultation with his area manager completed very in depth analysis on your behalf and as a result you withdrew from the purchase having discovered the agreed purchase figure was £40,000 above the value which could be supported by comparable evidence. I'm frankly astonished you feel it is not only appropriate you receive a refund but also seek compensation. Having completed our investigations there is no case to answer in our view and we now regard the matter as closed. Kind Regards, A G, MRICS Managing Director'

  29-09-2022
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  Michael Chapman

  Just had survey done. Excellent service. Very competitive rates for a London property. Communication very good and prompt and booking process and timescale was good. Survey done and report produced and with me following day. Recommend

  29-07-2022
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  Dawn Aspey

  Very pleased with Camsure. A detailed and understandable report. Efficient service from start to finish.

  29-06-2022
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  Do Don (Dad0675)

  Very efficient will definitely use this company again recommended to others

  29-06-2022