Kind Consultancy Ltd

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Reviews

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  Lloyd Hunter

  My mother has had two hip replacement’s in the past 6 months at the Nuffield hospital York. The environment and reception staff are brilliant. However, on both occasions, there have been particular members of the nursing team that have been extremely unprofessional and unsatisfactory. Upon the first visit, during my mother’s coming round from the anaesthetic, and been syringed morphine into her mouth without any consent , she was shouted at by a nurse over a misplaced pack of wet wipes, storming into the room saying DON’T YOU EVER ACCUSE ME OF STEALING! a formal complaint was made . And the senior nurse who dealt with the incident was very very good, and incomplete agreement that we should indeed go through all the Channels of the complaint system as the nurse in question’s behaviour was completely unacceptable. After the second procedure, 5 months later… I was visiting my mother a few hours after her operation. During this one hour period a nurse stormed into the room with a pace that can only be described as forceful, with a little paper cup, saying “here are some strong painkillers for you, what is your date of birth so I can administer them” After my mother’s adverse and non consensual administration of the morphine the first time round. I felt the need to stop and ask the nurse what exactly she was asking someone to put into their body without any explanation, description, or choice of consent. Let alone having the right to read through the possible side effects etc and make a learned decision. The medication they finally named , was none other than the opioid OxyContin. The second most addictive and devastating painkiller in the world, second only to fentanyl. There is a massive flaw in the system if we find it acceptable to tell somebody in a vulnerable position to put something in their body without explaining what it is. And without giving them the choice. There are COUNTLESS reasons why this is important. My mother was discharged within 24 hours of her first hip replacement. When she told the gentleman senior nurse , who was quite annoyed she wouldn’t swallow opioids on command, laughed at her when she said she was hoping to be home within 24 hours this time. Very very disappointing experience

  25-05-2023
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  Jill Mansell

  I am reviewing this as I would for a 4* hotel with regard to overall experience. Even though it was only a two night stay my treatment before during and after the operation was relaxing and stress free. From my consultant to the numerous staff they were all helpful and friendly explaining everything to me at every stage. The room was quiet and comfortable and the food was excellent with a large choice to suit every taste. The only beef was that for someone who finds it difficult to get get to sleep, to have to wait until after midnight for everything to be prepared only to be woken up at 4am for routine check doesn’t help, but I guess this is common in all hospitals. Many thanks, Nick Mansell. (Jill’s husband).

  19-05-2023
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  James Foggin

  Would be helpful if they bothered to pick up the phone during open hours! On hold for more than 30 mins with no response other than an automated reply at the beginning, and no mention of how much longer one can expect to be waiting for. Shocking really

  26-03-2023
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  fmf carvalho

  7/3/2023 - WHAT AN ABSOLUTE SHAMBLES. Another call to Ms Andrea Cussans, who I find out this morning is on holiday for a week and her substitute cannot help with the results done in February!!! In the meanwhile we have received 3 accounts and a telephone call to pay 🤔 yet NOBODY can indicate where the blood tests and CT scan results are 😡 6/3/2023 From entrance & 1st floor receptionists to nursing staff - 5 stars. Day of CT scan booked as per letter for 8am, we had to knock at the door of the CT scan truck behind the hospital to make them aware we were there. Finally seen at 10:30am. Further, we are still struggling as at 6 March for my husband’s blood results done on the 10th & 15th February as well as the CT results done on the 20th February! We have written an email and have left messages with the relevant doctors receptionists to no avail. We consider this poor patient follow-up service for the price paid for consulting private healthcare at Nuffield Hospital. Would appreciate a call from the hospital manager!

  26-03-2023
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  Stuart Moss

  Well looked after by courteous staff.

  26-02-2023
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  Diane Lanni

  If you don’t mind your CT scan being carried out in the back of a very cold truck which is parked externally near the main entrance then go ahead! No changing area in the truck, and yes, I kid you not it really is a truck! Read the instructions they send you carefully because they differ. Be aware there are no facilities for anyone you take with you either. Only saving grace are the receptionists. Go elsewhere if you can, you’re paying for this after all and trust me, its certainly not what I expected

  26-11-2022
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  Leslie Precious

  Very impressive and the free parking was an added bonus 👍

  26-11-2022
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  Phillip Buckingham

  26-11-2022
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  Ian Middleton

  Clean and comfortable surroundings when you visit health care facility always makes it less stressful been several times over the years always excellent treatment and care

  26-10-2022
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  Steve Conroy

  26-07-2022