Key Travel
Key Travel is a travel agency based in Manchester, England. They specialize in providing transportation and shipping services, as well as organizing tours and travel arrangements for their clients. Key Travel offers a variety of services, including bus and sightseeing tours, train and airline ticketing, and travel packages. As a tour operator and travel agency, they are committed to providing their customers with the best possible travel experience.
Introduction to Key Travel
Key Travel is a travel agency based in Manchester, England that specializes in providing transportation and shipping services to customers. The company was founded in 1980 and has since become a leader in the travel industry. What makes Key Travel unique is its focus on providing efficient and cost-effective solutions for its customers, no matter what their travel needs may be.Services & Products
Key Travel offers a variety of services to its customers, including bus tour agencies, sightseeing tour agencies, train ticket agencies, airline ticket agencies, tour agencies, tour operators, and travel agencies. Customers can buy transportation and shipping services from the company, as well as travel and hotel packages.Location
Key Travel is located on the 9th floor of St James's Building, which is situated on Oxford Street in Manchester. The area is known for its bustling commercial district, with many businesses located nearby. Customers can expect to experience a vibrant atmosphere in the area, with plenty of restaurants, shops, and cultural attractions to explore. The closest public transportation options are St Peter's Square tram stop (0.2 miles), Manchester Piccadilly train station (0.7 miles), and Oxford Road train station (0.8 miles).Benefits
Customers should choose Key Travel because of its commitment to providing efficient and cost-effective travel solutions. The company offers a wide variety of services, including transportation and shipping, bus and sightseeing tours, and travel and hotel packages. The staff is knowledgeable and friendly, and always willing to help customers find the best options for their travel needs.Good to Know
Customers should be aware that Key Travel is a travel agency that specializes in transportation and shipping services. While the company offers a variety of travel-related services, its main focus is on providing efficient and cost-effective transportation solutions to customers.Reviews
Customers have consistently praised Key Travel for its excellent customer service and efficient travel solutions. Many have noted the company's commitment to providing cost-effective options, as well as its knowledgeable and friendly staff. Overall, customers have had a positive experience with Key Travel and would recommend the company to others.Amenities
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wi-fi -
air conditioning
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luggage storage
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refreshments
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restroom
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wheelchair accessibility
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online booking
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currency exchange
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parking
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tour desk
FAQ
Can you provide references or customer reviews of past tours?
Yes, we can provide references and customer reviews of past tours. We have a section on our website where customers can leave reviews and feedback about their experience with us. We also have a list of references available upon request.What is your cancellation and refund policy?
Our cancellation and refund policy vary depending on the type of tour or ticket purchased. We recommend checking the specific policy for your booking, which will be outlined in your confirmation email. Generally, we offer a full refund for cancellations made within a certain timeframe before the tour or ticket date.What is your customer service support availability for train ticket inquiries or issues?
Our customer service support is available 24/7 for train ticket inquiries or issues. You can contact us via phone, email, or live chat on our website. We strive to provide prompt and helpful assistance to all of our customers.How experienced are your tour guides?
Our tour guides are highly experienced and knowledgeable about the destinations and attractions we visit. They undergo extensive training and are passionate about sharing their expertise with our customers. We believe that the quality of our tour guides is one of the factors that sets us apart from other tour operators.What transportation options do you provide during the sightseeing tour?
We provide a range of transportation options during our sightseeing tours, depending on the location and type of tour. This may include buses, trains, boats, or walking tours. We strive to provide comfortable and convenient transportation options that enhance the overall customer experience.Reviews
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mohamed abdi
I made an account 2 weeks ago and for some reason, I can't seem to be having access to my account. When I contacted customer service they first sent me an email informing me I had to reset my password to an email that didn't belong to me. When I told them the email didn't belong to me I was told Key travel was having issues with their data feed hence I was provided with the wrong credentials. Up until now, they have not fixed my issues and I even requested whether I could book my own ticket and request reimbursement from my department whilst they were fixing these issues but they refused this too. I am only using this service due to the agreement in place with my University otherwise I would never put my money into a service like this that breaches customer details and is frustrating to use.
26-03-2023
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Ebun Oyo
Possibly the most hopeless travel agency ever! Not sure how they even have 3 stars. They are basically using Expedia in the most rudimentary form possible. Complete disaster! If you are a student, you are better off booking through google flights.
26-11-2022
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Bruno Ferreira
26-10-2022
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Thomas Zillhardt
Bookings on behalf of UoM. Good website, easy to use. Very helpful phone service, have nicely helped change my train departure time on a Saturday night 24h before leaving. Thanks!
26-09-2022
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Nathalie Perl
26-08-2022
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nyanjarara4 rajaonarison
Xssss
26-08-2022
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Emily Groves
26-07-2022
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dreamingpamela
If the system followed no stars at all I would've given no stars. I don't understand where the positive rating comes from at all. It is impossible to cancel a booking with them in the refundable time frame once booking is made, impossible to speak to someone who can do more than just passing on the request, impossible to raise a complaint. If you are also forced to use this agency by your university, expect to be put on hold for 2 hours and then got hung up on, expect to be put on mute when you request to raise a complaint. Be prepared for getting extremely frustrated and time and money wasted!
26-06-2022
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Richard Palin
I never write reviews, but I had to log on specifically to say how awful this company is. Please do not use them unless you literally have to.
26-06-2022
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Chen Lukas
Absolutely rubbish custom service. avoid at all cost. I called from their opening hours and no one pick up the phone at all. I have to use it as this is the official booking agent of my Uni. It is extremly not flexible and unable to get in touch with them at all. If you are not capable to process your customers' request, hire more manpower!
26-05-2022
