Key Solutions

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Reviews

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  Grant Batty

  I've used Key Solutions for my mortgage and insurance. They have been excellent, super supportive, knowledgeable and friendly. Would highly recommend.

  24-05-2023
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  Lucy Howard

  Where to start?! We used Key Solutions based on an online recommendation, and were led to Ben Dawkins. I am so pleased we went with Key Solutions, and hand on heart, I cannot recommend Ben enough. He has been absolutely brilliant throughout. Putting us at ease along the rocky ride of our first house purchase, explaining anything we want or need to know in as much detail as we'd like, cutting through the jargon and keeping us on track. Sitting here now, I'm honestly not sure we could've done it without him. He's worth his wait in gold. Ben is so approachable and easy to communicate with, whilst responding promptly and clearly knowing his industry extremely well. You can tell Ben loves his job, it shows. Thank you SO much Ben. Incredibly grateful for all of your help!

  29-04-2023
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  Nina-Jade Jaspaul

  Brilliant firm. I’ve worked with Sarah Robson on two separate occasions, on a mortgage and a remortgage and she’s been faultless on both. They’re so thorough and really take their time to ensure the process goes smoothly along with getting the best deal they can for you. I can’t sing Sarah’s praises enough and I look forward to continue to work with them in future years to come.

  29-03-2023
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  Adelaide Rees

  I have used Key Solutions on 3 separate occasions now. Most recently being a complicated situation where my fixed rate mortgage was up for renewal at the same time I was trying to sell my house and buy a new one. Max was incredibly helpful with his advice especially in the current tumultuous market. He set up a remortgage on my old house with no early repayment fees so that I wouldn't be paying extortionate monthly repayments on my expired fixed rate while the selling and buying process was ongoing - especially helpful as this process ended up taking 2 months longer than we had expected thanks to solicitor errors - and his advice on when to apply for the mortgage on the new house ended up saving me almost £500 per month on repayments which I was thrilled with. He was thorough and transparent with what my options were and how much they would cost me and helped me weigh up the pros and cons to make my decisions. When I had issues with my solicitor not replying to emails or calls, he dealt with the situation immediately and got my case transferred to a new team within the week. He was a source of reassurance when issues inevitably arose throughout the whole process. I would never go without the help of Key Solutions and they will always be my first choice for help in the future.

  29-03-2023
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  Tom W

  Used Key Solutions several times and will continue to use them in the future. Always so professional and sort everything for you. Max has been my contact this time and he's amazing at sorting and going through everything with me

  28-02-2023
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  Charlie Gray

  From the first moment chatting to Ben you knew you’d be getting an incredible level of service and commitment. Ben secured our mortgage quickly, talking us through every step of the process and made what could be a daunting experience a breeze, I would recommend Key Solutions again and again, we couldn’t have asked for a better service or product. Also thank you to Tia who was efficient and quick to reply to our questions. 5 stars & 10/10

  29-10-2022
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  P Wright

  Brilliant service, expertise, guidance and care. Thank you Max May at Key Solutions! I'm so happy in my first home. 18 months ago, I’d been saving for nearly a decade to buy my first home in London and property prices kept increasing. To be honest I didn’t know anything about mortgages and property and didn’t even understand what the point of mortgage advice was. I thought you either had money and got a mortgage or didn’t. It wasn’t something I’d ever learned about and owning my own place had seemed unachievable for a long time. However, Key Solutions had helped my nephew and I thought I would check to see if they could help me. I called and that same day had a call with Max May who told me about different options including help to buy and described the mortgages that were available based on my circumstances in simple language. He went through the personalised calculations for repayment and interest and helped me compare it with what I was paying in rent, patiently talking me through the numbers. Max is really kind and took the time to explain to me in a way I could understand and followed up with an email with a mortgage offer in principle as I was seeing a flat the next day. I was really surprised at the possibilities available, and how quickly it all happened (having built it up into an impossible task in my mind). Max properly listened to what I was looking for and helped reassure me (I had lots of worries). He’s very personable, lovely, genuine, and responsive and it was easy (and hugely beneficial) for me to put my trust in Max and his advice. Max helped me get the best mortgage offer, look for flats, advised me on questions to ask, issues to look out for, different leasehold arrangements and how to put in successful (and strategic) offers on properties. He recommended options for solicitors, surveyors and insurance but was never pushy and always had my best interests at heart. He is an expert in all things mortgage and property and has masses of common sense too - really useful for dealing with sellers and estate agents! He was hugely encouraging and guided me through changing interest rates, stamp duty policies, even estate agents living up to their stereotype and he always personalised everything to my situation. I found I could rely on Max to get in touch when anything was going on that could have an impact on me, for example changes in government policy. It felt like the privileged service a high net-worth individual would enjoy, not someone working for the NHS. I’m so grateful that I had Max on my side. The quality of service was consistently superb throughout a prolonged period. It was fantastically good value and I highly recommend it. I’m so grateful to Max who consistently went above and beyond. There were issues along the way which Max supported me with. My flat has commercial properties on both sides and Max knew the lenders to approach and how to get the best result for me. He linked in with management company of the new flat as there were unusual lease, unpaid service charges and major work arrangements. Max managed to get to the bottom of these and advised me how to navigate. He gives considered and sound advice and kept pushing things along with the estate agent and my solicitor which saved me so much time and stress. Max even managed to sort a mortgage extension for me when the seller took ages to send over information and didn’t give notice to their tenants in time. I know I wouldn’t be living in my first property without Max and Key Solutions. I’m a single parent and work long hours, often I wouldn’t have time to do viewings or follow up and having Max supporting and advocating for me every step of the way made all the difference. I can honestly say (in NHS language) that I felt incredibly cared for. The service from Max and Key Solutions went far beyond anything I would have imagined a mortgage advice service would provide. Thank you so much! Pam x

  29-09-2022
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  james whitmarsh

  Victoria at Key Solutions was so helpful in getting my mortgage sorted. Really responsive and so proactive. Would very much recommend.

  29-09-2022
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  Paul Wallis

  Nothing but good vibes for these guys, very professional and lovely to deal with. Victoria was our point of contact and she did a fantastic job helping us. Highly recommend.

  29-09-2022
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  Lucy Cobley

  We have used Key Solutions several times and Victoria has always been professional, efficient and extremely good at communication. She goes out of her way to provide an excellent customer service, thank you! We would highly recommend Key Solutions.

  29-09-2022