K2 Global Ltd
K2 Global Ltd is a company based in Maidenhead, England that specializes in luggage repair services and operates a luggage store. They also offer household services and cater to the needs of shoppers.
Introduction to K2 Global Ltd
K2 Global Ltd is a UK-based company that provides luggage repair and household services. The company was established in 2007 and has since gained a reputation for their quality services. What makes K2 Global Ltd unique is their commitment to using eco-friendly materials and methods in their repair process.Services & products
K2 Global Ltd offers luggage repair services for all types of luggage, including suitcases, backpacks, and handbags. They also offer household services such as shoe repairs and key cutting. In addition, K2 Global Ltd has a selection of luggage stores where customers can purchase a variety of luggage brands and accessories.Location
K2 Global Ltd is located in the Boyn Valley Industrial Estate in Maidenhead, England. The area is home to a variety of businesses, including manufacturing and distribution companies. Customers can expect a quiet and peaceful atmosphere in the area. The nearest public transportation options are the Maidenhead train station (1.5 miles), the Furze Platt train station (1.7 miles), and the Maidenhead bus station (1.8 miles).Benefits
Customers should choose K2 Global Ltd for their luggage repair needs because of their commitment to using eco-friendly materials and methods. The company also offers a wide range of household services, making it a one-stop-shop for all repair needs. Their selection of luggage stores also offers customers a variety of choices when it comes to purchasing luggage and accessories.Good to know
Customers should be aware that K2 Global Ltd does not offer online booking for their services. Customers must visit the store in person to request repairs or purchase products.Reviews
Customers have praised K2 Global Ltd for their excellent customer service and high-quality repairs. Many have also commented on the company's eco-friendly practices and commitment to sustainability.Amenities
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warranty -
credit card acceptance
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delivery service
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in-store pickup
FAQ
Do you offer warranties or guarantees on your luggage products?
Yes, we offer a manufacturer's warranty on our luggage products. If you experience any defects or issues with your luggage, please contact us and we will assist you with the warranty claim process.Can you assist me with finding luggage that meets airline size and weight requirements?
Absolutely! Our experienced staff can help you find luggage that meets the size and weight requirements for the airlines you will be traveling with. Just let us know your travel details and we will recommend the best options for you.Do you offer repair services for damaged luggage?
Yes, we offer repair services for damaged luggage. Our skilled technicians can repair a variety of luggage types and handle everything from small repairs to major overhauls.What types of luggage do you repair?
We can repair a wide range of luggage types, including suitcases, duffel bags, backpacks, and more. If you are unsure if we can repair your specific type of luggage, please contact us and we will let you know.How long does the repair process typically take?
The length of the repair process will depend on the extent of the damage and the availability of replacement parts. However, we strive to complete repairs as quickly as possible without compromising on quality. Our staff can give you an estimate of the repair time once they have assessed your luggage.Reviews
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A T
Worst company to deal with.
22-05-2023
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Vikas Verma
Very friendly service. Dealt with my luggage issue with a instant solution. They couldn’t fix my luggage so gave me a very high quality replacement suitcase. Every time I called I was given great advice and service. Definitely a 10/10 for me. Thank you
15-05-2023
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s. moura
I paid for a DHL connection which never came. My emails to K2 Global are ignored. No phone number to call.
08-05-2023
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Aspi Mastromina
One of the worst customer experiences I have ever had. I have an ongoing case with this company since December and I still haven’t found a solution for a luggage that BA ruined. They are refusing to find a luggage that matches the value of mine and they keep on offering me low budget options.
29-04-2023
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angelo sacca
Be aware of this company, it is a complete scam. My father's rigid Samsonite luggage was severely damaged during a BA flight. I filed the claim, the company took weeks to respond. They made everything possible to make the claim very difficult. They did not recognise the luggage by picture. They then asked to collect it but with a 12-hour window, which is basically impossible if somebody is working. After collection, they valued the luggage £159 assuming a depreciation of 20% per annum. Obviously, the valuation is entirely arbitrary as the replacement cost is clearly higher. When I accepted the £159, they called to revise the estimate again entirely arbitrarily to a £20. It took this company 5 months, 10-15 calls, 15+ emails and hours of time deployed to basically reduce the reimbursement to zero. I will have to buy a new Samsonite luggage entirely at my expenses. Thanks K2 and thanks BA for having such professional, efficient and fair providers.
29-04-2023
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Sylvia Best
Appalling service, terrible communication with conflicting information provided. Only communication by email and very slow to respond plus never heard back from the same person. Sent a case in twice and both times came back unrepaired but different reasons given. Would not buy another Samsonite case as parts are not available despite the "lifetime guarantee". The case was purchased 3 years ago.
29-04-2023
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Graeme Bowling
Worse company I have ever dealt with. Promised to fix a zip on my bag, took my money and now unresponsive. I will now start legal action to recover my bag and expenses.
29-03-2023
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Jaromir Latal
My experience was very positive. My suitcase got banged up on a flight and got a reference for K2 Global. They arranged the pick up, repair, and drop off - everything went flawless. It took few days for them to contact me to arrange the pick up, but I had been warned by the airline they (K2) are swamped. It took ~1.5months end to end but could not be happier with the result. Thoughts about other reviews: 1. You should blame DHL for any delivery inconsistencies (ie losing a package) 2. Putting the suitcase in the bag is to prevent is being even _more_ scratched when being sent
29-03-2023
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Jasmin D
Cannot fault this place, repaired two of my Samsonites (1 of them there and then at their office and another within 2 weeks of handing it in). Lovely man named Joe helped me out and assisted with my query. Ironically I hope not to use you again however if I ever have a problem you guys will be the first I would turn to! Thanks to all
28-02-2023
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Christopher Cotton
I would not trust this company again. I sent them a badly designed Samsonite Lite Locked case. It required new wheels. The wheels were of a faulty design. Instead of feeding back to Samsonite the fault with the design, they attempted to replace just two wheels, instead of 4. The replacement wheels would be of the exact same faulty design. We have three of these cases. The other cases have a totally different wheel design. When I was not happy with their solution I contacted the owner of the company. To say his replies were arrogant and borderline rude, would be an understatement. I had to contact Samsonite to complain about K2. Only via Samsonite did the situation get resolved. I would not trust this company to fix a pram. One month later they contacted me. Sadly Singapore Airlines damaged another case of mine. It was decided by the airline handling rep in Paris that the case is beyond repair. This bunch want me to put the case in a black bin liner, so DHL can pick it up and they want to repair it. Absolutely no chance. Any kind of damage could be done by putting it in a bin liner. This is an expensive Samsonite. Secondly, it was decided in Paris it could not be repaired. They want to repair it. After reading what they also do, offer their own brand which is inferior to Samsonite or make you a derisary offer on what is effectively a brand new case, I would never send anything to this company. This company is a joke. Fortunately, we are away and it's impossible to send them the case. Please don't trust this company to do any work on an expensive case.
28-02-2023
