Joy Services Group
Joy Services Group is a UK-based company that provides a wide range of services including gasket manufacturing, heating contracting, plumbing, furnace repair, building and construction, household services, and machinery and equipment. With a commitment to quality and customer satisfaction, Joy Services Group is dedicated to providing reliable and efficient solutions to meet the needs of their clients.
Introduction to Joy Services Group
Joy Services Group is a family-owned company that has been in operation for over 20 years. Originally starting as a plumbing and heating company, they have since expanded their services to include furnace repair, gasket manufacturing, and household services. Joy Services Group prides itself on providing high-quality workmanship and excellent customer service, which has led to loyal customers and a strong reputation in the industry.Services & Products
Joy Services Group offers a range of services to meet the needs of their customers. Their plumbing services include repairs, installations, and maintenance for both residential and commercial properties. They also offer heating and furnace repair services to keep homes and businesses warm during the colder months. Additionally, they manufacture gaskets for various industries, including machinery and equipment. Joy Services Group also provides household services such as cleaning, gardening, and waste removal.Location
Located in Ferndown, England, Joy Services Group is situated in a bustling area with a mix of residential and commercial properties. The area is known for its building and construction industry, with many contractors and suppliers located nearby. There are also several public transportation options within walking distance of the company, including the Ferndown Bus Station, which is only a 5-minute walk away. The Bournemouth train station and the Bournemouth Airport are also within a 15-minute drive of the company.Benefits
Customers should choose Joy Services Group because of their commitment to quality workmanship and excellent customer service. Their experienced staff ensures that every job is done right the first time, and they go above and beyond to ensure customer satisfaction. Joy Services Group also offers competitive pricing and flexible scheduling to accommodate their customers' needs.Good to Know
Customers should be aware that Joy Services Group requires a deposit for all services, and they have a cancellation policy in place. Additionally, the company only accepts payment via bank transfer or cheque.Reviews
Customers rave about the exceptional service they receive from Joy Services Group. They praise the company's professionalism, attention to detail, and fast response times. Many customers also appreciate that Joy Services Group offers a wide range of services, which makes it convenient to get all their household needs taken care of in one place. Overall, customers highly recommend Joy Services Group for all their plumbing, heating, and household service needs.FAQ
What plumbing services do you offer?
At Joy Services Group, we offer a wide range of plumbing services including installation, repair, and maintenance of plumbing systems in both residential and commercial buildings. Our services include but are not limited to fixing leaks, unclogging drains, repairing and replacing pipes, and installing new plumbing systems.What materials do you use to manufacture your gaskets and what are their specific properties?
We use a variety of materials to manufacture gaskets, including rubber, silicone, neoprene, and viton. Each material has unique properties that make it suitable for different applications. For example, rubber gaskets are flexible and resistant to water and chemicals, while silicone gaskets can withstand high temperatures and are non-toxic.Can you provide references from previous clients?
Yes, we can provide references from previous clients upon request. We take pride in our work and strive to provide the best service possible, and our satisfied customers are a testament to the quality of our work.What is your pricing and payment policy for installations and repairs?
Our pricing for installations and repairs varies depending on the scope of the project and the materials and labor required. We provide transparent and competitive pricing, and we always provide a detailed quote before beginning any work. As for payment, we accept various forms of payment including cash, check, and credit card.What testing and quality control processes do you have in place to ensure the durability and effectiveness of your gaskets?
We have rigorous testing and quality control processes in place to ensure the durability and effectiveness of our gaskets. We conduct various tests such as pressure testing, leak testing, and functional testing to ensure that our gaskets meet or exceed industry standards. We also have a team of experts who oversee the manufacturing process to ensure that all gaskets are made to the highest quality standards.Reviews
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Ron Iphofen
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Services: Heating system maintenance, Installation
25-05-2023
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Danny Webber
Critical: Punctuality, Quality
29-04-2023
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Sergio Spicer
Services: Heating system repair, Heating system maintenance, Plumbing leak detection, Plumbing pipe repair Positive: Professionalism, Quality, Responsiveness
29-03-2023
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Celia Whitmarsh
Having found Joy are able to do plumbing & electrics we though this would be a good company to start using.....how wrong were we. The only positive - we called them for an emergency in our rental property and they came out the same day. They isolated the problem and told the tenant they would call us - they never did. We had to call them, each time they said they would call us back but never did. I lost count of the times we phoned them. We asked for the invoice to be send to us, it was sent to the tenant. After about 3 weeks of chasing for a quote to rectify the original problem, it arrived. The quote they sent was not for the work we had asked them to do - just to replace the part (which does not need doing). All in all, the admin side of things is a complete joke.
28-02-2023
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Sandra Simmons
Positive: Professionalism, Punctuality, Value Services: Heating system repair, Heating system maintenance
29-01-2023
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Jenna Beasley
Positive: Professionalism, Responsiveness
29-01-2023
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Angela
Our heating broke down over the Christmas holidays, when we called, the lady who answered was extremely helpful and was true to her word. We had two engineers on different days both very polite, professional and informative. Whole system checked thoroughly and once diagnosed, we had to wait for the part. Engineers arrived on time. The part was fitted, whole system was tested for us. They were extremely professional, friendly and explained everything to us. And, removed his shoes! Extremely happy with this service and the professional approach. It was nice to have trades that turned up when promised, very rare these days. Would definitely recommend. Service: Heating system repair
29-01-2023
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Francheska Mut
Positive: Professionalism, Punctuality, Quality
29-12-2022
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M M
For the last 6 years we have used Oliver's Heating which we believe is now part of Joy Services Group. But we have found the level of of service so extremely poor and have been badly let down by you multiple times now. We've had to chase up almost every email, and every phone call over the last 3 months, and have lost count of the number of times that you have promised replies/callbacks that have just never materialized. Once or twice is understandable, but in almost every bit of communication we have sent through (to multiple people), WE have had to chase it up, sometimes 3 or 4 times to get a basic answer. Apart from it reflecting very poorly on your customer service it's also just plain rude. This is in spite of us being loyal customers for 6 years. After the home visit back in the summer, it took you 4 weeks just to supply us with the quote for a £2.5K job - which we accepted straightway so we could get everything booked BEFORE winter. We had a question about the quote which we had to ask multiple times and eventually just gave up asking. It took weeks for anyone to reply to our emails and calls to book a date for the job despite accepting the quote back in October. On the day of the job, by 9:30 am, no one arrived! When we called the office and were told someone would 'find out what is happening and get back to us in 15 minutes That never happened. We had to call the office again at 11:30 am and were then told that they had 'forgotten' us - sorry and forgotten to tell us that they weren't able to make it because they had a couple of emergency call-outs that obviously take priority. The job was rescheduled for later that week, but that was again cancelled the day before because one of the tradesmen was sick. Now a week later we have just been informed on the morning of the job that we have been cancelled for the 3rd time. Surely the right thing to do is to reschedule someone else to come and get the job done instead of once again pushing us to the back of the queue for the 4th time. We've been waiting since September! To top it all off after calling the office the office this morning asking to speak to someone higher up and being promised a callback straightaway with a manager - it's now almost 6 pm and unbelievably this hasn't happened! The level of service we have received from you is shocking! There just aren't any more excuses that can be made to cover up for the level of incompetence and total disregard you have for your customers. We have been strung along for over 3 months and wasted so much of our time. We will never use or recommend you again. Services: Installation, Heating system installation
29-12-2022
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Lisa Chick
Positive: Professionalism, Quality, Responsiveness, Value Services: Heating system repair, Heating system installation
29-11-2022
