Airlines

Jet2holidays

Jet2holidays is a company based in Leeds, England that specializes in providing holiday packages to various destinations. The company offers flights through its airline services and transportation and shipping services to ensure a seamless travel experience for its customers.

Introduction to Jet2holidays

Jet2holidays is a UK-based travel company that was founded in 2007. The company's main focus is to provide affordable holiday packages to customers. Jet2holidays is unique because it is a part of Jet2.com, which is one of the largest airlines in the UK. This means that Jet2holidays has an advantage over other travel companies because it can offer affordable flights and holiday packages to customers.

Services & products

Jet2holidays offers a range of holiday packages that include flights, hotels, and transfers. Customers can choose from a variety of destinations, including popular beach resorts in Spain, Portugal, and Greece, as well as city breaks in major European cities. The company also offers a range of activities, such as water sports, excursions, and entertainment options.

Location

Jet2holidays is located in Leeds, England, in a bustling area known for its shopping, restaurants, and nightlife. The area is home to a variety of businesses, including several major banks and retail outlets. Customers can expect to experience a lively atmosphere when visiting this area. The company is located near several public transportation options, including the Leeds train station, which is 1.5 miles away, and the Leeds bus station, which is 1 mile away.

Benefits

Customers should choose Jet2holidays because of the company's affordable holiday packages and excellent customer service. The company offers a range of destinations and activities, making it easy for customers to find the perfect holiday package for their needs. Jet2holidays also has a 24-hour helpline, which means that customers can get help and support at any time.

Good to know

Customers should be aware that Jet2holidays is a budget travel company, which means that some of the hotels and resorts may not be as luxurious as other high-end travel companies. However, the company does offer affordable holiday packages that are great value for money.

Reviews

Customers have generally had positive experiences with Jet2holidays, citing the company's affordable prices and excellent customer service. Many customers appreciate the company's 24-hour helpline and the fact that the company offers a range of destinations and activities. Some customers have noted that the hotels and resorts may not be as luxurious as other high-end travel companies, but overall, customers are satisfied with their experiences with Jet2holidays.

Amenities

wi-fi
in-flight entertainment
on-time departure
baggage allowance
reclining seats
in-flight meals
flight tracker
airline miles

FAQ

What is your policy regarding flight cancellations and refunds?

At Jet2holidays, we understand that flight cancellations can be frustrating for our customers. In the event of a cancellation, we offer either a full refund or the option to rebook onto another flight. We also provide clear communication and updates throughout the process to ensure our customers are informed about any changes to their flights.

How do you accommodate customers with special needs or requests?

We strive to make sure all of our customers have a comfortable and enjoyable flight experience, regardless of their needs or requests. We offer a range of services to accommodate our customers, including wheelchair assistance, special meals, and extra legroom seating. We encourage our customers to inform us of any special needs or requests at the time of booking so we can provide the necessary accommodations.

What amenities and services do you offer on board?

We offer a range of amenities and services on board our flights, including complimentary refreshments, in-flight entertainment, and duty-free shopping. For an additional fee, customers can also upgrade to premium seating and enjoy additional amenities such as extra legroom and priority boarding.

What is your policy on baggage allowances and fees?

We understand that our customers may have different baggage needs, so we offer a range of baggage allowances and fees to accommodate them. We provide clear information about our baggage policies and fees on our website and during the booking process. Customers can also choose to purchase additional baggage allowances if needed.

How do you ensure the safety and security of your passengers?

At Jet2holidays, we take the safety and security of our passengers very seriously. We adhere to strict safety standards and regulations set by the aviation industry and work closely with airport security to ensure the safety of our customers. We also provide regular safety briefings and instructions to our passengers and have trained staff on board to handle any emergency situations that may arise.

Reviews

Mark Gough

Good holiday experience with friendly airline staff on board in the main. Outbound transfer to the hotel was a little disorganised and the boarding procedure on return was poorly managed. Overall a pleasant experience and we would definitely use this organisation again.

08-05-2023
Praveen Prabhakaran

01-05-2023
Deyan Ivanov

I recently had a disappointing experience with Jet2 Holidays regarding the cancellation of my holiday package. My daughter fell ill on the day of our arrival, and we spent the entire day in the Emergency Room. Despite my efforts to contact Jet2 Holidays and find a solution, my booking was cancelled without my request. I called Jet2 Holidays on the 21st and 22nd of April, and despite promises of a callback from a manager, I did not receive any response or resolution. I was willing to pay extra for new flights and use the remaining days of my holiday, but was told that my entire booking was cancelled. As a loyal customer, I expected better service and support in such unforeseen circumstances. I did not want anything for free, but simply wanted to pay for new flights and utilize the remaining days of my holiday as per my original booking. However, Jet2 Holidays did not provide any options or alternatives, leaving me feeling disappointed, inconvenienced, and frustrated. I have requested a refund for the hotel and return flights, as I was not given the opportunity to utilize them due to the cancellation of my booking by Jet2 Holidays. I am disappointed with the handling of this situation and the lack of communication and responsiveness from Jet2 Holidays. I hope for a prompt and satisfactory resolution to this matter, including the refund of the funds as requested. As a long-time customer of Jet2 Holidays, I expected better customer service and support in such situations. I am currently exploring further legal actions to seek a resolution. I hope that Jet2 Holidays takes immediate action to rectify this issue and restore my faith in their company. In conclusion, I am deeply disappointed with Jet2 Holidays' handling of my holiday cancellation. The lack of communication, unresponsiveness, and cancellation of my booking without my request have left me with a negative experience. I hope for a prompt resolution to this matter and a fair refund for the hotel and return flights that I was unable to utilize. REF: 12255175/S23H

29-04-2023
Wendy McConnell

Expensive

29-04-2023
James Wright

29-04-2023
Vijay Singh

Vijay’s jet 2 holiday

29-04-2023
Nathan N

Tui much better

29-04-2023
M Williams

I can’t fault the flights or the service offered. Great customer service for our recent trip to Rome. French air traffic control impacted our journey home on Friday 24th March and Jet 2 did everything they could to keep us informed. Cabin crew were attentive, the only criticism I have is one CC member on our return leg, Alice, thought it appropriate to spray perfume on herself 3 times during the flight. Considering we were sat in Row A facing the galley, the perfume was somewhat overpowering and inconsiderate. My husband is autistic and is very sensitive to sounds and smells. Alice should be more considerate to passengers!

29-03-2023
Dennis Hays

This was my first time using Jet2 holidays, my only question was why have I not used them before! The staff are very helpful and polite from start to finish I couldn't fault anything! The journey was pleasant, very well organised and relaxing. The hotel, secrets Villamil Mallorca was second to none, a true 5 star holiday! I'm already planning my next trip and will definitely be with Jet2 holidays again! Thank you to everyone at Jet2 holidays!

29-03-2023
Regular Reviewer

Great airline, used them to go to Turkey and staff were very very helpful. Toilets on aeroplanes are a bit sickening though. The smell is very bad. Other than that, it was good hence the 5 stars.

28-02-2023