Jellycat
Jellycat is a toy manufacturing company based in London, England. They specialize in creating unique and high-quality stuffed animals and other toys. Their products can be found in various shops and shopping centers around the world. Jellycat is committed to providing their customers with the best possible products and experiences.
Introduction to Jellycat
Jellycat is a British toy manufacturer that was founded in London in 1999. The company specializes in producing high-quality and innovative plush toys for children of all ages. Jellycat's mission is to create soft, huggable toys that bring joy to children and adults alike. What makes this company unique is its attention to detail and commitment to using only the highest quality materials in its products.Services & Products
Jellycat offers a wide range of plush toys, including stuffed animals, dolls, and accessories. The company's products are known for their softness and cuteness. Customers can also purchase Jellycat's books, which feature the company's signature characters and illustrations. In addition, Jellycat offers customization options for its products, allowing customers to create personalized gifts for their loved ones.Location
Jellycat's headquarters are located in the Westworks Building in London, England. The area is a bustling commercial district, with many shops and restaurants nearby. Customers can expect to find a variety of businesses in the area, from small independent shops to larger chain stores. The nearest public transportation options to Jellycat's headquarters are the Wood Lane Tube Station (0.1 miles), the White City Tube Station (0.4 miles), and the Shepherd's Bush Railway Station (0.5 miles).Benefits
Customers should choose Jellycat because of the company's commitment to quality and innovation. Jellycat's plush toys are made with only the highest quality materials and are designed to be both fun and educational. The company's customization options also make it easy for customers to create unique and personalized gifts for their loved ones.Good to know
Customers should be aware that Jellycat's products are not recommended for children under 12 months of age due to small parts. Additionally, the company's customization options may take longer to process and ship than standard orders.Reviews
Customers rave about Jellycat's soft and cuddly plush toys, with many noting that their children have become attached to them as cherished companions. The company's attention to detail and commitment to quality are also frequently cited as reasons for choosing Jellycat over other toy manufacturers.Amenities
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online shopping -
after-sales service
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warranty
FAQ
What safety measures do you have in place to ensure your toys are safe for children to play with?
At Jellycat, we take safety very seriously. We adhere to strict safety regulations and standards for all of our toys. We conduct thorough testing and inspections to ensure that our toys are safe for children to play with. We also use high-quality materials and follow best practices in manufacturing to minimize any potential safety hazards.Can you provide information about the materials used in your toys and their impact on the environment?
We use a variety of materials in our toys, including soft plush fabrics, cotton, and polyester fill. We are committed to using sustainable and eco-friendly materials whenever possible. We also strive to minimize our environmental impact by reducing waste and using energy-efficient manufacturing processes.Do you offer any warranties or guarantees on your products?
Yes, we offer a one-year warranty on all of our products. If you experience any issues with your toy within a year of purchase, we will either repair or replace it for you. We stand behind the quality and safety of our products and want our customers to be completely satisfied with their purchase.Can you provide information about the age range and recommended usage of your toys?
Our toys are designed for children of all ages, from newborns to toddlers and beyond. Each toy has a recommended age range listed on its packaging and/or product description. We also provide information on the appropriate use and care of each toy to help ensure its longevity and safety.How do you handle customer complaints or concerns about your products?
We take customer feedback very seriously and strive to address any concerns or issues in a timely and satisfactory manner. If you have a complaint or concern about one of our products, please contact our customer service team. We will work with you to resolve the issue and ensure that you are satisfied with your purchase.Reviews
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Ruiqi He
(Translated by Google) Chinese treasures, jellycat is a very good doll brand, but you should not come to this location, this location is their office location, not a store, does not sell dolls and has no dolls, I stepped on the thunder myself. If you want to buy a doll, you can go to the official website to buy it online, or buy it in some toy stores, don't come here! (Original) 中国的宝子们，jellycat是一个很好的玩偶品牌，但是你们不要来这个位置，这个地点是他们的办公地点，不是商店，不卖玩偶也没有玩偶，亲自踩过雷了。你们想买玩偶的话可以去官网online购买，或者一些玩具店买，别来这里！
22-05-2023
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Ady Thewliss
Very friendly staff
26-02-2023
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Erith
I ordered a toy which never arrived. It has been a month since I payed for the item and have received no response despite emailing multiple times. I have also tried calling with zero success. I am extremely disappointed in this company for their complete lack of customer service and failure to provide any refund or compensation.
26-01-2023
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SEHEE SON
Delivery did not arrive because you entered an incorrect address. I admit my mistake. So, I want to pay the delivery fee again and receive the delivery. However, there was no response to phone calls or emails. I went to the company address written on the site, but it was just the post office. where should i contact
26-09-2022
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Suzy Simmons
My whole family absolutely love Jellycat! Such a quirky brand that make such loveable, quality soft toys. When we had reason to contact customer services we had such a positive experience. The wonderful Rhiannon took such good care of us. 💫
26-05-2022
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Aaron
Best toys ever for children, perfect sizes for hugging and very cute, serves as great companions and last a long time :)
26-05-2022
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Mog Brodie
26-05-2021
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Stephen Hatcher
A great company with some fanastic products (especially the massive octopus) and of course bashful bunny. Great for presents that kids will love for years!
26-05-2020
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Rémy Molla Ali
On Monday, after 10 days waiting for my order, 90 minutes on the phone with the delivery network and 15 minutes at the delivery shop, I decided to write a long email not only to be refunded but also to give you an opportunity for you to aplogize for this awful customer experience that led me to arriving at my friends' kid's birthday with no gift! Not only the contact email you provide is not working but also you don't even answer on Facebook messenger! I won't call a number overseas just because you don't want to take care of your customers via email or Facebook! What do you propose?
26-05-2020
