JD Sports Fashion plc

FAQ

Reviews

• 

  Julie Halliday

  01-05-2023
• 

  Melanie Dobson

  If I could give zero stars I would. I ordered two polo shirts for my husbands birthday. I received an email to say my items were despatched. Both items were listed on the despatch note on the email. I then received an email from Yodel to say what time they were delivering my parcel. I was in when they delivered it and when they handed me the parcel, I thought it looked too small and light to have two shirts in, and because the packaging was not JD Sports branded packaging I thought it must be something else. When I looked closer though the sender address was in fact JD Sports. I immediately opened the parcel and lo and behold there was only one polo shirt inside. There was no paperwork/invoice at all, just the one shirt. I immediately reported this using JD Sports online form. Customer Service (whose name is Bulut) replied and basically after going backwards and forwards told me my order had been picked, packed and delivered and that both items were packed together and so they were not willing to discuss the matter further as they believe they have fulfilled their end. They just directed me to contact my payment provider to see if they could help. Which causes me, the customer, extra work, undue stress and a husband with a missing birthday present. I ordered online and paid upfront. I stayed in and took delivery. The parcel did not look to have been tampered with so if when I open it there is only one item in there instead of two, then surely the error has occurred during picking/packing this order? Items don’t just suddenly jump out of sealed packaging and disappear. Customer Service will not resend the shirt, nor refund me. So I have no item and financially out of pocket for something which is not my fault. All they keep saying is to go back to my payment provider (which I have) but this is still unacceptable. I feel like I have been ripped off and scammed and they don’t care. They clearly need to take a closer look at what is going on in their picking/packing departments as there is something untoward going on as mine is not the first complaint like this on here recently. Unless they are aware and are just happily ripping customers off. BEWARE!! Do not use this company!

  29-04-2023
• 

  Miron Kourtis

  One of the worst service I been receiving from your company taking money from customer its fine but when you need to refund its very difficult for you to do customer Need to do everything for his money really but costumer service from top to the store staff

  29-03-2023
• 

  Mark Daly

  I am a retail branch manager as is my wife a branch manager in the same centre as the JD clydebank shop so this is very unusual for me to leave a negative review as I know the impact this can have on the store My wife bought a £100 Nike tracksuit 2 weeks ago that she would wear traveling on holiday i said at the time of purchase that it was a mother's Day gift and if it wasn't suitable could we get money back as it was different to what she would normally wear....we were told yes no problem Today is mother's Day and decided to return it only to find it as it's 15 days since purchase she was a day over so they wouldn't return it I phoned the shop and did speak to a lad who was very helpful and this review is no reflection on him as he was very nice and tried his best to help however he said the manager had said as it was over 14 days he wouldn't do anything for us. (One day over) My issue is it was clearly explained that it would be a mother's Day gift at point of purchase and we were told it was no problem this turned out to be the opposite so we feel very let down from a store we use regularly for clothes/trainers for our son. It's clear in this day and age of customer satisfaction being one of the main drivers in retail JD have no interest in this and dispite saying a return wouldnt be a problem left us having to exchange a mother's day gift to trainers for our son. Just a very poor experience

  29-03-2023
• 

  Billy Shaw

  What a great company ! Received a top for my birthday from my son in Australia,, it was a tad tight . Went into exchange in my local shop ,, yesterday, they never had my size BUT totally surprised this morning when delivered to my door , no charge, thank you

  28-02-2023
• 

  Michael Redpath

  28-02-2023
• 

  William Bassett

  Would you like the box sir and all your statuary rights go out the window. I bought runners for my grand daughter and when we got home she said they hurt her. I brought them back only to be told I need the box. I don't have a box, you put them in a bag. Four people at the check in unison told me this repeatedly. I asked to speak to the manager and waited, and waited. Another assistant came from the office and said the manager said if they are faulty give him his money back.The four staff at the counter objected.I left without the runners. Thank God I paid by Visa. Now to a charge back.

  29-01-2023
• 

  Nicholas Brook

  Very poor experience purchasing from Millets (owned by JD Sports). Customer Care have refused to take responsibility for a warehouse error, delivering the wrong goods. They want them returned for a refund, I then have to re-order the correct goods. Avoid at all costs

  29-01-2023
• 

  Ziad Ch

  Scotts who are under the JD Sports umbrella have a glowing reputation of misleading and lying to customers and in my case they still haven’t completed my order from two weeks ago. I ordered a jacket two weeks ago but twice received the wrong item which was a trousers. When I complained to customer services on the third occasion they agreed to send me the correct item. But again they sent me another pair of trousers! That’s twice in a row they done that. Obviously someone at Scott’s can’t tell the difference between a jacket and trousers nor they can’t read an invoice properly. I’ve now had four different managers from customer services dealing with the matter believe it or not one of them was willing to solve the problem and instead each of them were giving me all sorts of lies and excuses like They were blaming the wrong barcode on the item, they were blaming lack of stock issues, they are blaming on lack of staff in their warehouse, they were blaming the tracking system is too old. A couple of them got into a heated argument with me which I felt was very rude and unprofessional. They would never admit their faults. One of them told me to travel 35 miles from South London to Luton to pick up the item from their stores which defeats the whole point of on-line shopping and also it would cost me £25 to travel up there by train. No one from Head Office have bothered to contact me which proves they don’t care. They are still selling the item as I write this review but they claim that it is out of stock! If so why are they still advertising it for sale? They have breached the Consumer Rights Act and also under false advertising they have breached Consumer Protection from Unfair Trading Regulations 2008. They are happy to take your money but not willing to send the item you’ve ordered. My old school tuck shop offers a better service than Scotts!

  29-01-2023
• 

  Philip James

  So you loose a parcel , before Christmas as a present ( this happens) but I phone up as it wasn’t sent from my boy’s grandparents from Europe and you won’t chase the parcel due to GDPR. I was only wanting you to chase this parcel or resend a product. I had all the delivery details. But no the staff were rude , unhelpful and poor Christmas spirit. Then I get messages it will be with you before Christmas. It didn’t arrive, so get an apology and will send a discount code and will credit item . So we now only have 1/2 a track suit. So ok try to use voucher and it won’t work, get a message saying we are working hard to fix you discount. Can you do anything correct. This is just an insult. Unless this gets sorted we will be taking our business elsewhere. Not impressed . I hope you have the descendants to get in contact. Have got great hopes

  29-01-2023