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Bus Tour Agencies

Japan Experience

Japan Experience is a bus tour agency that specializes in transportation and shipping services. Based in Beckenham, England, the company offers a unique and authentic experience of Japan to its customers. With a focus on customer satisfaction, Japan Experience strives to provide high-quality services that exceed expectations.

Introduction to Japan Experience

Japan Experience is a company that offers unique travel experiences to Japan. Founded in 1981, the company has over 40 years of experience in the industry. Japan Experience prides itself on providing authentic cultural experiences and personalized service to its customers, making it stand out from other bus tour agencies.

Services & products

Japan Experience offers a range of services to customers, including guided tours, self-guided tours, car rental, and accommodation booking. Customers can also purchase Japan Rail Passes, which provide unlimited travel on Japan's railway network. The company's tours are designed to provide customers with an immersive cultural experience, with knowledgeable guides and unique itineraries.

Location

Japan Experience's office is located in Beckenham, a suburb in southeast London. The area is known for its vibrant high street, which has a variety of shops, restaurants, and cafes. Beckenham is easily accessible by public transportation, with three nearby train stations: Beckenham Junction (0.1 miles), Clock House (0.3 miles), and Kent House (0.6 miles).

Benefits

Customers should choose Japan Experience because of its focus on providing authentic cultural experiences and personalized service. The company's tours are designed to be immersive and educational, with knowledgeable guides and unique itineraries. Japan Experience also offers a range of services, including car rental and accommodation booking, making it a one-stop-shop for customers planning a trip to Japan.

Good to know

Customers should be aware that Japan Experience's tours can be expensive compared to other bus tour agencies. However, the company's focus on providing unique cultural experiences and personalized service justifies the higher cost.

Reviews

Customers have praised Japan Experience for its knowledgeable guides, unique itineraries, and high-quality service. Many customers have commented on the company's attention to detail and its ability to provide an immersive cultural experience. However, some customers have criticized the company for its high prices. Overall, Japan Experience has received positive reviews from its customers.

Amenities

  • amenity
    wi-fi
  • amenity
    reclining seats
  • amenity
    air conditioning
  • amenity
    on-board entertainment
  • amenity
    luggage storage
  • amenity
    refreshments
  • amenity
    restroom
  • amenity
    complimentary snacks
  • amenity
    complimentary drinks
  • amenity
    pick-up service
  • amenity
    drop-off service

FAQ

What destinations do your bus tours cover?

Our bus tours cover various destinations in Japan such as Tokyo, Kyoto, Osaka, Hokkaido, Hiroshima, and more.

What is the average size of your tour groups?

The average size of our tour groups is around 10-12 people to ensure a personalized and intimate experience.

What type of buses do you use for your tours?

We use comfortable and modern coaches for our tours that come equipped with air conditioning, comfortable seats, and large windows for optimal views.

Are meals or accommodations included in your tour packages?

Yes, most of our tour packages include accommodations and some meals such as breakfast. However, please check the specific details of each tour package for more information.

What is your cancellation policy for booked tours?

Our cancellation policy varies depending on the tour package and the time of cancellation. Generally, if you cancel within 30 days of the departure date, there may be a cancellation fee. Please refer to our terms and conditions for more information.

Reviews

  • Dominic Sullivan

    I left it a bit late to get my Japan rail pass as didn't realise it had to be posted. Person I spoke with on the phone was really helpful and I was able to pay at lunch and pick up that afternoon.

    18-05-2023

  • Mariella Capasso

    I booked Osaka Universal Studio tickets with them 2 months in advance and now 2 weeks before the date I booked for they canceled the tickets without giving a valid reason, now it's impossible to find tickets to get into the park. Also I am customer from UK and they write email in french. Very unprofessional. Poor service and very disappointing. Avoid if possible!

    18-05-2023

  • Natsuki Fukasawa

    I purchased the Japan rail pass and the SIM card. Because of my phone, I had many questions and trouble with the SIM card. They were very quick to respond every time and at the end, even offered a refund. This is rare as most SIM card is non-refundable. I did not have to take the refund, because I was able to fix the issue (the instruction did not work for my phone). I would use this company again the next time I visit Japan.

    18-03-2023

  • Dev Random

    Never, ever, again. A long time ago (pre-COVID) I had dealt with this company. They were ok, nothing special, but they got stuff done. But now, beware UK customers, they ship from France. They don't fill out paperwork correctly, which means your order gets stuck in UK customs forever, and in my case rejected. Japan Experience don't care. They shrug their shoulders. They blame FedEx when the problem is entirely of their own making.

    18-11-2022

  • Dave H

    This business is a total scam, do not use under any circumstance. Managers are utterly useless, pass you along to other individuals whom state they cannot help your issues. I was told after requesting to have my refund requested from the highest ranking person, that the owners don't give refunds for any reason. Even the manager for the L.A. office said he's never seen anyone get a refund...utterly ridiculous and a total scam. Edit: Really! Owner had the audacity to state my review was for a different travel agency. What a joke.

    18-10-2022

  • Adam Crane

    Bought a 21 day rail pass in February to use in May but due to the virus I couldn't go to Japan. I asked if I could return the voucher and they said I could get a full refund. When I returned the voucher, I received 85% of the cost as they kept 15% for themselves due to 'running costs'. This wasn't explained to me when I spoke to them and they still wouldn't issue a full refund. Very poor customer service, I would shop elsewhere!

    18-06-2020

  • Ali Niazi

    18-06-2020

  • shaanshii

    18-06-2020

  • Mark Pinder

    18-06-2020

  • alanaustin1

    Ordered the pasmo cards which worked fine and were a good price. But I ordered two sims which DID NOT WORK IN JAPAN! I got the information office at the airport to contact the number on the SIM card, but the number did not connect. I would like my money back as I had to buy a sim at the airport, something I will now be doing in future irrespective of the better deals in the UK. Also they could make life easier for people by being open during lunch during the work week, and not by appointment only.

    18-06-2020