James Villa Holidays

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Reviews

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  Filipe Da Silva

  01-01-1970
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  Mofoluwasho Ogunmokun

  Great place to work

  01-01-1970
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  Keith G

  Cockroach infested Villa I have notified James villa But they mostly ignored my messages my wife has been buying cleaning stuff to clean the floors

  01-01-1970
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  حسام عبيد

  01-01-1970
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  Lisa Townsend

  01-01-1970
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  Constantinos

  By far the worst travel agent I ever had to deal with. They completely IGNORED us for DAYS.

  01-01-1970
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  Alejandro Kruger

  A very bad experience, haven't feel scammed so badly like this in a long time. Asking for a reaction on our complaints (see below) has resulted in exactly zero response after 4 weeks. Strongly recommend not to book through this organisation. Dear James Villa Team, I am writing to inform you of a very poor experience we've had with an accommodation we booked through James Villa and to request a partial refund on our payment. We booked an accommodation through James Villa in June. The booking was for 28 days staring with the 17th of July. The cost of the accommodation was ca. GBP 10k. The property was so completely out of line with our expectations that having paid for nearly a month, we have spent a total of five nights there. The word "villa" is quite overstated here. This is a modest house. It is meant to accommodate six people but in reality it provides sleeping room for six. The living / dining area is certainly not large enough for a group of six. The kitchen is very poorly equipped and not properly cleaned. Our oven was covered in grease. The wifi connection was extremely poor. The entire time we were there, we managed to connect twice and even then, it would take 2-3 minutes to load a page. This was highly inconvenient given the fact that both my wife and I were working during our stay at the house. The house itself had no laundry facilities. Guests are expected to use a common laundry area. I suppose we could have deduced that from the description on your site but having paid more than GBP 350 per night, we would have expected a better arrangement. We decided to look for a different accommodation, which as you can imagine was not easy to do on short notice in high season. While we were looking, we spent nights away in hotels, basically paying for two accommodations at the same time. We were finally able to find an alternative and left the house yesterday. The management on site was very friendly and receptive to our comments but there is little they can do. Ultimately, you need to reconsider the price point for this place. As I said, this is a very basic accommodation for which you are charging 4-5 star prices, raising a certain level of expectations with your potential guests which you are ultimately not able to meet. Given that we returned the property after only 10 days of stay, I don't think it is appropriate for us to have to pay for more than two weeks in total. Please let me know how you'd like to proceed. Regards,

  01-01-1970
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  Agnes De jonge ev van Eggink

  01-01-1970
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  Idalina Costa

  01-01-1970
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  Lisa T.

  James Villa cancelled my booking in the evening, one day before departure. They gave me an hour to decide whether I would like to book another villa they have chosen or cancel the booking. This was all done by phone, not by e-mail. Since the alternative villa was not nice, I had to look for a new accommodation for the next day one evening before departure. After the holiday I contacted James Villa and asked when the refund would be paid to me. I was informed that my booking from James Villa was cancelled only ONE week later at Air B'n'B and that the money from that date will not be in my account until 14 business days later. This has now been more than a month ago and the refund has still not been transferred to me. Just don't book with James Villa!!!!

  01-01-1970