E-Commerce Services

James and James Fulfilment

James and James Fulfilment is a UK-based company that offers E-Commerce Services and specializes in IT & E-Commerce. The company is located in Northampton, England.

Introduction to James and James Fulfilment

James and James Fulfilment is a UK-based company that was founded in 2010 by James Hyde and James Strachan. The company aims to provide reliable, efficient, and cost-effective e-commerce services to businesses of all sizes. What sets James and James Fulfilment apart is their use of technology to streamline the fulfilment process. They use their proprietary software to manage inventory, orders, and shipping, which ensures that customers receive their orders quickly and accurately.

Services & Products

James and James Fulfilment offers a range of services to help businesses manage their e-commerce operations. These services include order fulfilment, inventory management, returns processing, and customer support. The company also provides customized packaging options, such as branded boxes and inserts, to help businesses create a memorable unboxing experience for their customers.

Location

James and James Fulfilment is located in Northampton, England. The area is known for its thriving business community, with many IT and e-commerce companies based in the region. The company is situated close to the M1 motorway, making it easily accessible by car. For those using public transportation, the closest bus stop is the Mereway Tesco Superstore, which is approximately 0.5 miles away. The closest train station is Northampton Station, which is approximately 3 miles away.

Benefits

Customers should choose James and James Fulfilment because of their commitment to technology, accuracy, and customer satisfaction. The company's use of their proprietary software ensures that orders are processed accurately and efficiently. Their dedicated customer support team is available to answer any questions and resolve issues quickly. James and James Fulfilment also offers flexible pricing options, which means that businesses can choose the services that best suit their needs and budget.

Good to Know

Customers should be aware that James and James Fulfilment primarily caters to businesses that sell physical products online. The company does not offer marketing or website design services.

Reviews

James and James Fulfilment has received consistently positive reviews from their customers. Customers praise the company for their fast and accurate order fulfilment, exceptional customer service, and flexible pricing options. Many customers also appreciate the company's use of technology to streamline the fulfilment process.

Amenities

delivery
online payment
refund
customer service
technical support
online shopping
security
data protection
inventory management
logistics

FAQ

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. Our payment system is secure and reliable, ensuring the safety of all transactions.

Do you offer any guarantees or warranties on your products?

Yes, we offer guarantees and warranties on all our products. Our customers can be assured that they will receive high-quality products that meet their expectations. If there are any issues with the products, we have a dedicated customer support team who will assist with any queries and concerns.

What is your return policy?

We have a flexible return policy that allows customers to return products within a specified period. Our policy ensures that customers can return products that are faulty, damaged, or not as described. We also offer refunds or exchanges for products that do not meet customer expectations.

How do you ensure the security of customer information during online transactions?

We take customer security seriously and have implemented various measures to ensure their information is secure during online transactions. Our website is encrypted and we use industry-standard security protocols to protect customer information. We also partner with reputable payment providers to ensure that all transactions are secure.

What options do you provide for customer support and how do I access them?

We have a range of customer support options including email, phone, and live chat. Our customer support team is available 24/7 to assist with any queries or concerns. Customers can access our support options through our website or by contacting us directly.

Reviews

Ren0ld1

Dictriminatory lying leaders . 👎👎👎

21-05-2023
Elena Florea

26-04-2023
George Esser

I have been with them since 2009. I also have been with other similar warehouse businesses, in other countries. This company beats every warehouse I have ever dealt with. No one else comes close. Their system is very advanced compared to other systems. They always have First in First out, they keep track of inventory by Lot numbers. You can ship the oldest product or ship by a specific Lot. As long as you don't ask for something outside the scope of their normal processes, it will be flawless every time. The one or two times they did make a mistake, they owned up to it, and compensated fairly.

26-04-2023
John Mwa

Don't ever trust this company. I stared year ago; they ruined my business. They took weeks to do deliver products & weeks to reply to emails. They only apologies. They ruined my business. I have bad Google reviews on my website. They don’t care. I had a loss on my business because of James & James. But if you late to pay their bills they take you to court. Please be aware.

26-12-2022
Jonah Mytro

26-11-2022
Nigel Clarke

Quick tip and friendly staff

26-11-2022
Julie Nicholls

26-10-2022
Ton Mazzone

I wish I could give zero stars. Was not informed on deposits costs (£2000+) or set up fees (£700) by the lady who signed me up. As soon as I sign the contract to proceed, i'd been invoiced the above. I decided I did not want to proceed due to the reasons above and I have now been threatened to go to court to pay the sum of over £700 for 'set up' fees, that I wasn't aware of and which I will categorically not pay (and have been advised not to by my lawyer). I haven't even signed into their online portal and receive weekly emails from James & James saying 'to start your setup, sign in' but yet i'm still being threatened that I must pay a setup fee. Baring in mind, my stock was not sent to them, I was not made aware of the costs AND i'm receiving emails to 'start' setup. This company are a disgrace, overpriced and I would avoid at all costs. All they want to do is take your money, even during these hard times. Imagine trying to make someone pay £700 for a service they haven't used? Despite what a contract says (even though it was clearly manipulated in bad faith), there's no human touch to this poor excuse of a company.

26-10-2022
Jake Briggs

Do NOT work with James and James under any circumstances From start to finish they’ve been horrendous. Our stock has gone “missing”, orders do not get fulfilled on time, and when you want to leave, even with all invoices paid, they suspend your account to keep hold of your stock for longer to keep sticking you with £2.5k a month invoices for storage. Proper scam artists. The staff turnover here really hurt our business, I can only assume the employees here are treated horribly because everyone is always new, people leave, they don’t leave any notes, and nobody knows what’s going on. If you want to kill your ecommerce business, use this company.

26-08-2022
Ephila Rose Joly

This place is huge in all terms, neat and tidy

26-08-2022