Jadebay
Jadebay is a UK-based company that offers distribution services, transportation and shipping, and furniture and interior design. They specialize in pine furniture shops and are committed to providing high-quality products and services to their customers. With a focus on customer satisfaction, Jadebay strives to exceed expectations and deliver exceptional results.
Introduction to Jadebay
Jadebay is a UK-based company that specializes in distribution services and the sale of high-quality pine furniture. The company was founded in 1999 and has since been committed to providing customers with the best furniture and interior design solutions. Jadebay is unique because it is a family-run business that has remained focused on delivering exceptional customer service and quality products for over two decades.Services & Products
Jadebay offers a range of services including distribution services and transportation & shipping solutions. Their products mainly consist of handcrafted pine furniture, which includes but is not limited to beds, wardrobes, and bookcases. Customers can also purchase a variety of interior design accessories such as mirrors, rugs, and lamps.Location
Jadebay is located in New Romney, a small town in the south-east of England. The area is known for its beautiful countryside, beaches, and historic landmarks. Aside from Jadebay's pine furniture shops, customers can typically find local businesses such as cafes, restaurants, and boutiques in the area. The town is well-connected to public transportation with the closest options being the New Romney Train Station (1.5 miles), the Ashford International Train Station (12 miles), and the Folkestone Central Train Station (13 miles) from the company's location.Benefits
Customers should choose Jadebay because they offer high-quality, handcrafted pine furniture at an affordable price. The company also provides excellent customer service and reliable transportation and shipping services. Jadebay's commitment to providing customers with the best products and services has earned them a reputation as a trusted and reliable business in the furniture industry.Good to know
Customers should be aware that Jadebay's pine furniture is made from sustainable materials and is built to last. The company also offers a range of customizable options to ensure that customers can create a unique and personalized interior design space.Reviews
Customers have raved about Jadebay's exceptional customer service and the quality of their furniture. Many have praised the company for its affordable prices and the unique design of its products. Overall, customers have had a positive experience with Jadebay and would recommend the company to others looking for high-quality pine furniture and interior design solutions.Amenities
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delivery -
tracking
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insurance
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refunds
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returns
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on-time performance
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hazardous material handling
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pick-and-pack services
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warehousing
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palletizing
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packaging
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shipping
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logistics
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transportation
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credit card acceptance
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online shopping
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after-sale service
FAQ
What types of products do you distribute?
We distribute a variety of products, including furniture, interior design items, and other goods. Our focus is on providing high-quality products and excellent customer service to all of our clients.How do you ensure timely and safe delivery of goods?
We work with reliable transportation and shipping companies to ensure that all of our products are delivered in a timely and safe manner. We also carefully package all of our goods to prevent any damage during transit.Can you customize pine furniture to my specific needs?
Yes, we offer customization services for all of our pine furniture. Our skilled craftsmen can work with you to create a unique piece that meets your specific needs and preferences.Can you provide references from companies that have used your distribution services in the past?
Yes, we can provide references from satisfied clients who have used our distribution services in the past. We take pride in our reputation for excellent service and are happy to share feedback from our customers.Reviews
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chioma gragra
Bought an item through noa nani, unfortunately the sender was jade ltd, i have been calling 25 to get my order issue rectified. And they keep cancelling my call. How am i able to get help if you keep busy toning my calls?
18-12-2022
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caz bon
Phone number leaves you on hold until it hangs up after half a minute. Delivered after two weeks missing a box and damaged.
18-12-2022
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Rhianna Sauvage
VERY POOR COMPANY DO NOT USE!
18-06-2022
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Jordan Howarth
Ordered a bed through Amazon for christmas. A slide turned up.... phoned several times for a resolution but no answer Update: Resolution was the correct bed being sent, they also included a free mattress which was much appreciated
18-06-2022
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helen gissane
This is a fake company who have stolen money from me and I am currently collating evidence to take to the financial ombudsman. Do NOT purchase anything from this company or Nnwarehouse or Noa and Nani. They are all owned by the same person who then pretend it's the other company responsible for not sending your order. Complete scam.
18-06-2021
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Jenna Blake
AVOID - Company goes under so many aliases - North Shore Ltd, Noa and Nani, sells on ebay, amazon etc - they take your money, refuse to ship the item and then never respond to emails! I am now fighting to get my money back for an item they refuse to ship to me because of their pricing error! They are liars and scammers!
18-06-2021
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Stephanie Smith
Ordered a bed through Neo and Nani...The reviews on there page were good. Xdp delivery service noted it was coming from Jade Bay....I have received by bed which is still in the box as I have not received the mattress, Xdp have advised they have not received the mattress to deliver. Phone number not connecting and Jade Bay not replying toy emails. My 4 year old daughter now has no bed.
18-06-2021
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kristel beresford
Awful company. Complained about a 25% increase in the price of their white toy boxes.....literally overnight. I run my own business and Jadebay was my go to supplier, I’ve purchased dozens of boxes from them. I had a toy box to return at the time I made the complaint as it had MULTIPLE defects, 3 pieces were either scratched broken or had visible flaws. So, 1 return and 1 complaint after dozens of purchases. After very slow communication on eBay they arranged collection for the return and promised a replacement. Item was collected but the tracking info they provided for the replacement is actually for the collection...two numbers supplied BOTH for the same thing. So no replacement and now no box. I’ve now been informed that I’ve been blocked from purchasing from them on eBay, no explanation given. Absolute joke. No customer service, poor communication and for God’s sake don’t ever complain otherwise, even if you’re a long standing customer, they’ll complete ignore you.
18-06-2021
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david Price
This company is probably the worst I've ever experienced on ebay. I ordered a set of drawers which had severe damage to the top. They sent me a replacement but insisted I sent the other one back !!! It had been assembled !!! I then put the new one together and parts were wrong ,The drawers were really poor quality and have since both fallen apart and have basically become firewood. Appalling service and appalling quality.i wish I could have given no stars!
18-06-2021
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Zoe Godfrey
I purchased an item from this company Jadebay in July. It looked lovely in the photos - but quality was totally shocking (badly painted, stained, split, and chipped). Unusable. I tried to contact Jadebay multiple times in multiple ways - sending photos of the items and simply seeking a replacement. I got no response. There is nobody operating live chat, phone lines (directs straight to an 02 messaging service) or responding to emails. There seems no intention to offer any customer service. Same goes for its ‘sister company’ Noa and Nani - Same phone lines, registered company address in New Romney and director of Kris Tolofson. There are so many other customers that are experiencing similar problems with these companies (just look online) and the Advertising Standards Authority has a complaint upheld against them. I didnt want a refund I just wanted what I paid for... but got nothing. My next stop is trading standards. #noaandnani #jadebay
18-06-2021
