Izzy Removals

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Reviews

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  Jeremy Hosking

  Rated 2 out of 5 stars 3 days ago Stressful and unpleasant experience (Disclaimer: None of the below applies to Stanley who was very friendly and helpful on the day) My wife spoke to Kosta and provided him with a full list of everything to be moved including the number of boxes, whereupon we were provided with a quote which included 1 Luton box van and 2 movers. On the day, the movers arrived - Stanley being very friendly and the other rude, speaking no English and would barely respond or blank us entirely when we tried to communicate with him. Stanley very quickly calculated 1 van would not be enough - he phoned Kosta who then spoke to me. The conversation did not begin with any admission of a mistake in their quoting or their error, instead he simply stated that not everything would fit in the van, that they may have another available and would charge me. When I explained that we relied on their expertise in quoting to determine the vehicle needed, I was told it was not exact science. I said that if there was doubt or if it was close, my wife and I were never told (until now) and no other options were presented at the time. I had to push for the 2nd van to be discounted, whereby a revised total was agreed there on the phone. Whilst waiting 50 minutes or so for the 2nd van, the movers paced slowed greatly, switching back to their initial speed when their boss arrived with the 2nd van. The 2nd van arrived with a man who I was told was the company's owner, Colin. Upon arrival, there was no introductions, greetings or any kind of apology for what had taken place so far. He effectively walked past me into the flat, surveyed the scene and started carrying furniture down without so much as a word. Once at the storage unit, we discovered the large, valuable OLED TV had not been transported horizontally as required (though it was on the packaging, they were not instructed to do this specifically however). Upon discovery and worried it'd been like this the whole time, I asked them there and then to please rotate it to be horizontal, to which they replied "yeah we'll do it later..." Once they'd finished unloading everything, Colin passed his phone to me without explanation/words, with Kosta on the other end. Kosta said because it had taken an hour longer then they thought they were going to charge me an extra £70, despite the fact we'd agreed the price earlier that day and the reason for the delay was the organisation's own fault. I said I refused to pay this extra charge where there was push back again, eventually Kosta agreeing it would not be added on. Since then, we used a different company to do the second part of the move. Their speed and friendliness was incomparable and they fit everything in one van. Using Izzy removals was a very stressful and overall unpleasant experience whereby we wouldn't recommend them to anyone compared to the excellent service provided by other removal services.

  18-08-2022
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  adam smith

  18-06-2022
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  missG MissG

  18-06-2022
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  Shireen Akrawi

  For a stressful busy day task they made it all look and feel easy. They were professional Hard working, kind and I would happily recommend them. Will use them again if move

  18-06-2021
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  Marcel Felbar Rozman

  I could not have been happier with Izzy Removals. Communication wise, from booking to the day of move was professional. On the day of the move, the movers came into house, assessed the items before loading them, asked for my preference (what needed to be loaded first) and got on with the move quickly, efficiently, with great deal of ensuring nothing got damaged. I hope not to move houses soon :-), but when I do, I know who to call!

  18-06-2021
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  Harriet Pepper

  Very unprofessional, i was shouted at down the phone for calling to find out where the men were. Moving out was made 100 times more stressful due to their involvement. I can not stress enough how awful the whole experience was with them. DO NOT USE THEM!

  18-06-2020
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  Kostadin B

  Had a great communication with the company and the service was carried out quickly and with care. Would recommend them to others. They arrived on time

  18-06-2020
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  natalie fassoi

  Very good communication, experts

  18-06-2020
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  Paul

  Delayed twice, they arrived four hours late, but blamed this on the previous customer for not giving an accurate contents list. Unlike any professional removals company, Izzy does not inspect the property prior to moving, and when things go wrong, they blame it on the customer. This foreshadowed all the excuses they were soon to make when things went wrong with my move. Kosta, the company director, sounded convincing on the phone and promised they would take care of my items and treat them like their own. But the team that showed up, complaining of exhaustion and dehydration, had no mind to take their time, despite pleas to the contrary. In their haste they damaged, lost and misplaced items, all of which Kosta later had excuses for. Loading, with the occasional smoke break, took two hours, which I assisted to speed things up. Instead of taking the sideboard doors off, they asked to use my brown tape to seal them shut, which I granted since I thought they were just asking permission to use my property. It did not occur to me this might permanently damage the laminate. Towards the end, one of the movers informed me we had to dismantle the wardrobe to get it out of the house, but wouldn’t assemble it again because it was “too difficult”. This came as a shock because I had been led to believe this sort of thing would be taken care of. He partially disassembled it, just enough to get it out of the room, but conceded it would probably be quite easy to put back together at the other end, so I assumed he would after all. We arrived at the destination around 7pm, but before unloading anything, one of the movers confronted me about payment. He asked how I was going to pay, insisting cash would be the best option. I explained paying circa £300 in cash wasn’t feasible since there’s a daily limit on withdrawals and a bank transfer would probably be the best option. He seemed satisfied and they proceeded to unload. I began by helping to unload but they shortly suggested it would be easier if I just stayed inside and let them do it. Sitting inside the house, there were long periods without contact, and those gaps were gradually increasing as time wore on. It took about an hour longer to unload, despite access being significantly easier. It seemed they were far more liberal with smoke breaks once they’d convinced me to stop monitoring them. With everything unloaded they confronted me about payment again. I asked if I could just pay tomorrow since it was almost 10pm on a Saturday and we were all exhausted, but they said that was too risky and not an option for them. Further, the office was closed so paying by card was no longer an option. I tried to make a bank transfer but the app was down for weekend maintenance. With no other option, they made a call to their boss and suddenly paying by card was an option after all, and with that they left after I gave my card details with their phone. They had not even offered to reassemble the wardrobe, perhaps because they were aware the arm left sticking out had levered against something and permanently fractured one of the support shafts, which I only noticed afterwards. Next I tried to remove my brown tape used to seal the sideboard doors shut, which left a sticky residue all over the previously immaculate façade. Later still, I noticed two items hadn’t been delivered at all. --- Please see the complete review on Trustpilot! --- Below is a final tally of the total damage. Sideboard … value: £249.99 … reimbursed: £0.00 Wardrobe … value: £59.99 … reimbursed: £40.00 Hockey stick … value: £9.99 … reimbursed: £0.00 Sticky Stuff Remover … value: £4.72 … reimbursed: £0.00 Mouse returned to Amazon: value: £4.00 … reimbursed: £0.00 Total damage: £328.69 … Total reimbursement: £40.00 … Total loss: -£288.69 In summary, I could have just said what a previous Trustpilot user said before me, “Don’t use ever if you care about your items!”. She was exactly right. It is my sincere hope that by sharing this review it will save someone the same loss and stress I had to endure.

  18-06-2020
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  G A

  Very good and fast service, price was reasonable

  18-06-2020