Istoria Wood Floors by Jordan Andrews

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Reviews

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  R K

  26-03-2023
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  Subbu M

  Very nice selection of products. Ruta was very responsive and provided us with all the relevant information to make an informed purchase. She even speeded up the delivery. After sales care was also excellent. Thoroughly recommended!

  26-02-2023
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  Suzanna Hinson

  Love our new kitchen floor. Was recommended this shop by an instagrammer with impeccable style. Booked our appointment and had a really helpful chat with George about styles, finishes, sizes and costs. We were indecisive but were able to take home a tonne of samples. It was much nicer than any other samples we saw so went ahead and ordered. Then our kitchen work was obviously delayed but George was so helpful and kept delaying the delivery for us. It’s stunning now installed - so happy with our choice.

  26-02-2023
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  Ilona Vasiliauskiene

  Incredible service from the team at the Crouch End branch. Great showroom with a wide range of flooring to choose from. The installation team done a really good job too. Kitchen and Hall we're fitted in 2 days without any mess left behind.

  26-08-2022
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  Evgenii Amchislavskii

  I recently replaced an engineered wood floor in my apartment because of faulty installation by the developer with a new one supplied by ISTORIA WOOD FLOORS BY JORDAN ANDREWS. I had a nightmare experience with this shop. To begin with, two weeks prior the works began I had chosen a prime engineered floor of a beautiful pinkish colour in this shop for which I paid in full around £5000. I had been repeatedly reassured by Jeni and Stavros, sales representatives at Crouch End branch, that there had been a sufficient stock of this floor and I could rest assured that the floor would be delivered as expected. The works were scheduled to start on February 2nd, the delivery was requested on February 1st, again I had been in touch with the shop every other day to confirm delivery details. On February 1st, I received a call from Jeni saying that they in fact did not have the floor I ordered or to be precise they had it in character grade. They tried to offer me larger planks of a similar floor for no extra cost, although I was very specific about the floor base and the size of planks I wanted. Anyway, I agreed to proceed with a character grade floor, but the real nightmare began when planks arrived on site. What I received did not qualify for a character grade by any stretch of imagination. The planks I received were bent like bananas, they were poorly treated, colour was not consistent throughout the batch, some planks had patchy areas of discoloration, some were very dark, let alone the colour was not even close to the pinkish one I was after when I was buying the floor. On top of that, the width of planks varied which resulted in larger gaps between some planks, but this only came about when the fitters started installing the floor. All planks were full of massive knots which would qualify a rustic grade at best but what was even more frustrating some of the knots were not filled. My fitters were genuinely disappointed having had to work with a product of such poor quality. I had to pay extra for filling knots and multiple chips. As much as I wanted, I simply could not move floor works because of availability of my fitters and some other works undergoing in the apartment, so I had no choice but proceed with what the shop sent. To be fair, the shop agreed to replace nearly 50% of planks. I had to go through the pile of wood floor to check each plank myself which was frustrating, time consuming, and totally unnecessary would they have had any quality control in place. The shop proudly boasts about a huge workshop in Crouch End producing the floor, what a joke of a place! I repeatedly invited shop’s representatives to attend my flat to see what they sent to me and to bring the samples of the floor they sold to me to compare with the end product, but they did not bother to come back to me on that. On top of that, the floor shop never apologised for their total failure let alone they offered no compensation. They did give me a 10% discount for a lesser grade of the floor, but it does not make up for the horrible experience and awful quality of the floor. By the way, Stavros was pushing for much smaller discount, it was me who insisted on at least 10% expecting that I would receive a character grade, but what I received had no grade, it was a pile of firewood. I am now left with the floor which looks even worse than my old floor and I absolutely hate it. Already thinking about replacing it. I personally would recommend STAYING AWAY from ISTORIA WOOD FLOORS BY JORDAN ANDREWS. Spare yourself big disappointment, frustration, and potentially loss of money. P. S. I was hoping that the shop would use this opportunity to apologies but it is clear from their response that they are not learning from experience. I could straighten few facts, because their recollection of events is not very accurate, but I am leaving it with them. My review will absolutely stand and it is my opinion that people should think twice before they walk through the door of your shop.

  26-05-2022
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  Richard Taylor

  Beautiful joinery on our stairs by Jordan Andrews.

  26-05-2022
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  Chris Lahr

  Very pleased with the quality of floor and installation by Jordan Andrews. Will definitely use them again.

  26-05-2022
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  Louise Lyon

  Friendly, helpful and efficient service from start to finish. We are delighted with our new floor. We'd certainly recommend Istoria Wood Floors

  26-05-2022
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  Robin Lustig

  Delighted with the service from Jordan Andrews. An excellent floor, expertly installed with a minimum of fuss.

  26-05-2022
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  Andrew Koch

  Just had an oak floor fitted by them in my daughter’s room. They have done a good job, quickly and tidily. They did our living room about 7 years ago and it still looks great. Much better than the floor in the extension that the builders did. So there’s the lesson I’ve learned - use the experts not the generalists. All round a great job.

  26-05-2021