Independent Age
Independent Age is a company based in London, England, that provides services in the areas of aged care, helplines, healthcare and medicine, and public sector and society. Their mission is to help older people live independently with dignity and respect. They offer a range of services, including advice and support, befriending, and practical help. Independent Age is committed to improving the lives of older people and making a positive difference in their communities.
Introduction to Independent Age
Independent Age is a UK-based charity organization that provides support and advice to elderly people. Founded in 1973, the company has a rich history of helping the elderly live their lives with dignity and independence. What makes this company unique is their focus on providing personalized support to each individual, taking into account their specific needs and preferences.Services & Products
Independent Age offers a wide range of services to elderly people, including helplines, befriending services, and practical support. They also provide advice on issues such as housing, benefits, and healthcare, helping the elderly navigate complex systems and access the resources they need to live comfortably.Location
Independent Age is located in the heart of London, on Avonmore Road. The area is known for its vibrant mix of businesses, including cafes, restaurants, and shops. Customers can expect to experience the hustle and bustle of city life, with plenty of opportunities for entertainment and socializing. The closest public transportation options include the West Kensington tube station (0.3 miles), the Kensington Olympia overground station (0.4 miles), and the Barons Court tube station (0.5 miles).Benefits
Customers should choose Independent Age because of their commitment to providing personalized support and advice to elderly people. The company has a team of experienced professionals who are dedicated to helping the elderly live their lives with dignity and independence. They also have a strong reputation within the industry, and have received positive feedback from customers and stakeholders alike.Good to Know
Customers should be aware that Independent Age is a charity organization, which means that their services are provided free of charge. However, the company relies on donations and support from the public to continue operating, so customers are encouraged to contribute to their cause if they are able to do so.Reviews
Customers have praised Independent Age for their professionalism, compassion, and dedication to helping the elderly. Many have described the company as a lifeline, providing them with the support and guidance they need to navigate the challenges of aging. Overall, customers have had positive experiences with Independent Age, and would recommend their services to others.Amenities
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wheelchair access -
geriatric care
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home care
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nursing care
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medical assistance
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activity program
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social support
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professional advice
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multilingual service
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online support
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email support
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live chat support
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trained staff
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accessible service
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reliable service
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confidential service
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compassionate service
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non-judgmental service
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supportive service
FAQ
Are your helpline services available 24/7?
Yes, our helpline services are available 24/7. We understand that people may need assistance at any time, so we make sure our services are always available.What is the average wait time for callers to speak with a representative?
We do our best to answer calls as quickly as possible, but wait times may vary depending on call volume. On average, callers can expect to speak with a representative within a few minutes.How do you ensure caller confidentiality and privacy?
We take caller confidentiality and privacy very seriously. Our representatives are trained to handle sensitive information and we have strict protocols in place to ensure caller privacy is protected. We also adhere to data protection regulations to ensure all personal information is kept secure.Can you provide references or testimonials from current or previous clients?
Yes, we can provide references and testimonials from current and previous clients. Please contact us and we will be happy to provide this information.What is the cost of your aged care services and what is included in that cost?
Our aged care services are free of charge. We are a charity organization committed to providing support and assistance to older people. Our services include information and advice on a range of topics, as well as emotional support and social connection opportunities.Reviews
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Stephen Price
My provenance with Independent Age or Royal United Kingdom Beneficiary Association as it is Registered and originally founded [IA] is that I worked for 16 years as a Volunteer Visitor. I supported many elderly over the years helping them in many ways. Including reminding them they ALL received money for free heating in the winter and there was never a need to be cold. Pre the Russian invasion I received £200 & it heated my barn from November until February, £50 a month for 4 months. I am now 80 and receive £1000, which is many months of FREE heating. I obviously pay my benefit into to my account with my energy provider and am in credit and never turn my heating off.. Yesterday I was with a group of my age, we were all CELEBRATING having our heating paid for the winter. I came home and opened mail from IA in which a Helpline Advisor named as Liam Bowery immorally claimed elderly were ”sitting in a freezing flat” and spending “their State Pension on energy” And asking me to send money!! NO mention of the £1000 or at least £900 that all pensioners receive and asking me to donate. IA must not lie by putting out totally false claims. Heating a flat with £1000 or £900 will last far longer than in my barn and nobody lives on just a State Pension as all sorts of other benefits kick in. When I worked for IA the staff at HQ and I would have ensured the elderly were using their £220-300 and getting all their benefits. NOT asking other 80 year olds to subside them! The Chief Executives Stuart Rogers and Julia Neuberger along with the Trustees should be held to account as it is asking for money on false pretences. IA should be CELEBRATING the cash for Free Heating and reminding the elderly as I did for 16 years. I have phoned to speak to Liam Bowery who signed the letter and the Chief Executives as this is misleading the public and must stop; but of course, they can not be put through! Neither was my call returned. SHAME on you Independent Age after such an amazing history since 1846.
26-12-2022
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Peter Skingley
26-09-2022
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E M Mailer
Useful information and advice.
26-05-2022
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buctootim
Awful. Disorganised and inefficient. Spend more on advertising and fundraising than they do on service provision.
26-05-2020
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Andrea Briganti
26-05-2020
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Inderpreet Singh
26-05-2020
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Edward Longstaff
A dedicated team offering much needed support to a neglected sector.
26-05-2020
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Bob copeland
A man came to the house asking for support for this charity which helps people with dementia. I said I could make a donation but I couldn't do a regular payment. I offered him £10 but he said he wasn't allowed to take cash. He said it would have to be a bank to bank transaction and could I make the payment £10.83. I agreed. I have just received a letter saying I have agreed to a recurring monthly payment. He left without giving me any paperwork which I thought was odd. I'll be cancelling this first thing tomorrow.
26-05-2019
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Jan Redmond
The booklets from Independant age have been invaluable for elderly friends I sent fir them for They are easy to follow written in simple terms ( not gov paper terms) and give good practical and legal advice we all need to know whether we are older or families with older relatives needing help and support I honestly think everyone should have copies once they reach pensionable age Just knowing there’s support out there and your rights to benefit and care is everyone’s right to understand and know Thanks independent age you’re doing an amazing job
26-05-2019
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John McCormack
I have had the same experience as last reviewer, re intrusive chuggers claiming to be from this charity. I shall be phoning the head office tomorrow to complain, since the suspicious call was after office hours. The 3 individuals who called at my property did the text book distract of one call at front door while another walked down the drive to try not be seen. Needless to say I have phoned police to alert of this concerning incident
26-05-2019
