Inchcape Reading BMW
Inchcape Reading BMW is a reputable BMW dealership located in Berkshire, England. They specialize in selling top-quality BMW cars, boats, and motorcycles, and also offer modular home and building construction services. With their extensive knowledge and experience in the industry, they are committed to providing exceptional customer service and helping clients find the perfect vehicle or home for their needs.
Introduction to Inchcape Reading BMW
Inchcape Reading BMW is a car dealership that specializes in selling BMW cars. The company has a rich history of providing quality services to its customers for over a decade. What makes this company unique is its commitment to customer satisfaction, which is evident in the personalized services they offer.Services & products
Inchcape Reading BMW offers a range of services, including new and used car sales, car leasing, financing, and servicing. Customers can buy a variety of BMW cars, including sedans, SUVs, convertibles, and more. They also offer a range of accessories and parts to customize your BMW car.Location
The dealership is located in Drake Way, Reading, Berkshire, in the United Kingdom. The area is full of other car dealerships and building and construction businesses. Customers can expect a busy and vibrant area. Public transportation options include the Reading Buses 5, 6, and 50, which are within a mile of the dealership.Benefits
Customers should choose Inchcape Reading BMW because of their commitment to customer satisfaction. The company offers personalized services to ensure that customers get the best experience possible. They also have a wide range of BMW cars and accessories to choose from.Good to know
Customers should be aware that Inchcape Reading BMW specializes in BMW cars and not other car brands. They also offer modular home dealerships, but this is not their main focus.Reviews
Customers have raved about the excellent service they received at Inchcape Reading BMW. They have praised the staff for being knowledgeable and helpful, and for going above and beyond to ensure customer satisfaction. Overall, customers have had a positive experience with the company.FAQ
What types of modular homes do you offer?
We offer a variety of modular homes including ranch-style, Cape Cod-style, two-story, and multi-family homes. We also offer customization options for each type of home to fit your specific needs and preferences.Can you customize the design and layout of the modular home?
Yes, we offer customization options for each type of modular home we offer. Our team will work with you to create a design and layout that meets your specific needs and preferences.What financing options are available for purchasing a BMW?
We offer a range of financing options for purchasing a BMW including leasing, financing, and cash purchases. Our finance team can work with you to find the option that best fits your budget and needs.Do you offer certified pre-owned BMWs with warranty options?
Yes, we offer a selection of certified pre-owned BMWs that come with warranty options. Our certified pre-owned BMWs go through a rigorous inspection process to ensure their quality and reliability.Reviews
-
Ian Booth
Recently had my car in for a service. Upon coming into your wonderful showroom we were greeted well. A massive thank you to John in the service department. Your attentiveness, professionalism and correspondence was superb. I can’t fault the whole team at Reading BMW from the lady’s answering the phones through to the upper management who all took time to ensure we were being looked after. I would not be taking my car anywhere else. Thank you.
21-05-2023
-
Tom Whittle
Time-Wasting 5 out of 5 Returning your car in a worse state than it comes in 5 out of 5 Honesty 0 out of 5 Communication TBC, you receive none Where to start? I thought the receptionist referring to the service engineer as a half-wit when she’d forgotten to mute the phone was a little harsh. However, I realise it is a case of don't shoot the messenger and the staff here are caught up in the middle of this chaos day in day out. A little background. I’ve been with the garage for over ten years. In that time I’ve had my car damaged while under their care three times. The first time they did significant paintwork damage to the fender. The second time they damaged the driver's door. When I highlighted the damage to the driver's door they performed a low cost ‘magic repair’. This consisted of a touchup and a new lacquer. When I arrived to collect the car after a long period of silence, they wasted an hour of my time stalling while I saw a bodywork specialist leaving. The freshly lacquered door contained a larger chip than they’d previously fixed with no coating so could have only happened after the event. They admitted this mistake but offered a second magic repair as a remedy. This chip was sizeable and would require a respray to be returned to the original condition. I had a breakdown right next to the garage so was forced to go to the same dealership again. They have an SLA for breakdowns to respond to the customer within 7 days. 2.5 weeks later I was without a car, holding a BMW warranty and in absence of any update whatsoever. After emailing and calling twice I was informed that the item was not covered and also due to it being an premium M Car there would need to be a larger repair (twice the size). The explanation for it not being covered by what was described as an after-market warranty (BMW’s extended warranty) was that there was significant corrosion to the suspension spring. I have all of the vehicle health check videos. They all refer to the suspension being good. The MOT has no advisory and suspension is a mandatory item for review. Yet the multiple thousand pounds worth of damage is not covered because of the corrosion (in under 3 months since MOT). I would like to hear from BWM what their SLA’s include with their warranty provider. I suspect they have hit their targets on refusing legitimate customers' repairs. Needless to say there is no repair to the bodywork inspite of requesting this be actioned while the vehicle was off the road. An email was missed due to annual leave, the same reason I was given for the last 4 emails regarding the bodywork damage that was made by the same dealership in the previous service. I feel like Out of Office notifications have been around for some time… perhaps as long as that excuse. This garage is dysfunctional, unreliable and dishonest. If you value your car then I would recommend you go elsewhere and check the T&C’s of your BMW Warranty. If you like a cheap Latte and are happy having your time wasted then this is the place for you, I’d avoid the free wash though unless you’ve checked your paintwork before and after. PS. If you’re told your brand new wipers are corroded and need replacing that pays for a coffee elsewhere… or about half a Nespresso machine.
21-05-2023
-
Ariel Szoplik
Trying book service from a month no respond for callback no respond for email. No comment…
21-05-2023
-
Donald Marklew
Very nice people
21-05-2023
-
Riyas Serjaan
Vip customer service well done everyone
14-05-2023
-
Srinivasarao Rankireddy
Very huge place and have all the service and sales office together.
07-05-2023
-
Brother Holder
Beautiful showroom light and friendly staff and good coffee 😉
28-04-2023
-
Urmila Mistry
28-04-2023
-
parvinder kang
Excellent customer service from Nathan Westwood and the Technicians who worked on my car . He was very helpful with my enquiries , and kept me update regularly in regards to my cars repairs . I would highly recommend the dealership And the whole of the service team .
28-04-2023
-
Ricky.e@Googlemail.com elmore
Excellent customer service from Riz & the whole team at Inchcape. Very polite and knowledgeable. Made the process of buying a new car very easy. Kept us informed throughout the process and definitely didn’t use any pressure selling. I would recommend anyone looking to buy a new BMW pop down to Inchcape and speak to him. We’re so happy with the car and that’s partly down to the professionalism of the whole team. Thanks Riz. Take care. Rick
28-04-2023
