Iglu Cruise
Iglu Cruise is a leading cruise agency based in London, England. They specialize in providing exceptional cruise line services to their clients. With a focus on travel and hotels, Iglu Cruise is dedicated to ensuring their customers have the best possible experience. As one of the top cruise line companies in the industry, Iglu Cruise is committed to delivering exceptional service and unforgettable travel experiences.
Introduction to Iglu Cruise
Iglu Cruise is a cruise agency based in London, United Kingdom. It was founded in 1998 and has since become one of the leading cruise line companies in the UK. The company's purpose is to provide customers with the best possible cruise experience by offering a wide range of cruise lines and destinations at competitive prices. What makes Iglu Cruise unique is its commitment to providing excellent customer service and its team of experienced cruise specialists who are passionate about helping customers find their perfect cruise.Services & products
Iglu Cruise offers a wide range of services and products to its customers. Customers can choose from a variety of cruise lines and destinations, including river cruises, ocean cruises, and luxury cruises. The company also offers a range of packages which include flights, hotels, and transfers, making it easier for customers to plan their perfect cruise vacation.Location
Iglu Cruise is located in the heart of London, on The Broadway in SW19. The area is home to a variety of businesses, including shops, restaurants, and cafes, making it a popular destination for visitors to the city. The nearest public transportation options are Wimbledon Tube Station (0.3 miles), Wimbledon Train Station (0.3 miles), and Wimbledon Park Tube Station (0.9 miles).Benefits
Customers should choose Iglu Cruise because of the company's commitment to providing excellent customer service and its team of experienced cruise specialists. The company offers a wide range of cruise lines and destinations at competitive prices, making it easy for customers to find their perfect cruise. Additionally, Iglu Cruise offers a range of packages which include flights, hotels, and transfers, making it easier for customers to plan their perfect cruise vacation.Good to know
Customers should be aware that Iglu Cruise is located in London, which can be a busy and crowded city. However, the company is located in a convenient location with easy access to public transportation options.Reviews
Customers have left positive reviews for Iglu Cruise, praising the company's excellent customer service and knowledgeable cruise specialists. Customers have also praised the company's wide range of cruise lines and destinations, as well as its competitive prices. Overall, customers have had a great experience with Iglu Cruise and would recommend the company to others.Amenities
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pool -
restaurant
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bar
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spa
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gym
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wi-fi
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lounge
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balcony
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kids club
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theater
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jacuzzi
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room service
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gift shop
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laundry service
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entertainment
FAQ
What destinations do your cruises visit?
We offer cruises to a variety of destinations including the Mediterranean, Northern Europe, the Caribbean, Alaska, and more.What services do you offer to help customers plan and book their cruise vacations?
We offer a range of services to help customers plan and book their cruise vacations including expert advice from our cruise specialists, online booking tools, and a dedicated customer service team to answer any questions.What is included in the cost of the cruise?
The cost of the cruise includes accommodation, meals, entertainment, and access to onboard facilities such as swimming pools and gyms. Some cruises may also include drinks packages or excursions, depending on the itinerary.What measures do you have in place to ensure customer safety and satisfaction during the cruise?
We take customer safety and satisfaction very seriously and have a range of measures in place to ensure a comfortable and enjoyable cruise experience. These include trained staff, rigorous hygiene protocols, and comprehensive emergency procedures. We also regularly review and update our policies to ensure we are providing the highest level of service possible.What is your cancellation policy and are there any fees associated with cancelling a booking?
Our cancellation policy varies depending on the cruise and booking type. Customers should refer to their booking confirmation or contact our customer service team for more information. There may be fees associated with cancelling a booking, and these will be outlined in the booking terms and conditions.Reviews
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N P
They are rushing to collect money from you all smiling and making you feel important customer and once money taken thats it no one wants to talk to you. 3 weeks im waiting for responses for my emails. No call back either. When we try to call them the person we need to speak to is not available or they will just hang up on you. Or incompetent staff will answer the phone even we call on the direct phone number.
24-05-2023
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marie williams
Lots of help, advice and reassurance was given to me when I was having issues with MSC. Thank you to Thomas Ryan from iglu for making everything right for us.
24-05-2023
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Sivagnanam Surendra
They may give good prices but their customer service is abysmal. Will not respond to emails and calls go unanswered. Twice I was compelled to go to their office in Wimbledon. It is a room with banks and banks of unmanned computers with only two or three members of staff. The rest are ‘working from home’. I then spoke to the manager Saam Jamalzadeh who informed me that they do not want customers coming to their office. They prefer emails or calls. What do we do when emails and calls go unanswered? Will never book with them again.
20-05-2023
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paul thomas
20-05-2023
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Dorottya Pfaffsics
They are not helpful at all, I received a voice message my booking was cancelled. No emails at all, I've sent 2 emails already for them just no reply. Finally I had a live chat with them, and Christian was so rude, no answer for my questions at all, and he just left me in the middle of the conversation. I asked the Royal Caribbean what happened with my booking they're said everything is fine. Iglu says cancelled and they don't know why is still valid with them. Still I haven't got back my refund.
19-05-2023
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Paul Mc
Paid £2600 deposit, unfortunately my wife and I were then diagnosed with cancer later. My wife then died of the cancer. My family then decided not to go on the cruise, without me and my wife. Iglu thought a £ £55.93p was a reasonable refund. Totally disgusting Would not recommend them to anyone Do not book with these people Do not touch with a barge pole
19-05-2023
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Wendy O'Connor
Had to cancel due to unforeseen circumstances within 14 days , they wouldn’t even give the £100 back from the £246 we paid which we were led to believe was doable as 90 days plus days till the cruise disappointed and disgusted , will not recommend this company to anyone They said we could transfer to another date if we let them know by 19th May , 2023 ( could book next year ) but I tried to explain won’t know holiday dates till jan 2024 for next year so lost the whole amount Had excellent service with cruise kings and cruise 1st Will not book ever again with Iglu Wish I’d read all these reviews before I booked I gave iglu a second chance as well as husband made a mistake booking with them last year we lost £146 then but they did give us the £100 back but this time nothing , live and learn I certainly have
19-05-2023
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Christian Moffatt
Well after previously great service from Iglu, I am afraid to say they have failed miserably. As you can see from my original 5* review below I have used them a number of times so a fairly loyal customer. We have a cruise booked for 9 of us this summer on Royal Caribbean which departs from Venice....which is actually now Ravenna, a 2.5 hour drive away. Simple solution is a RCI transfer to the ship. RCI price is £42 which is a little steep but acceptable. Only issue is if you booked the cruise via Iglu they want a £25 per person amendment fee. Yes, thats per person! I used to think using a travel agent was wise but in reality the small 3% discount you get at the front end is more than eradicated by the crazy charges they incur for any slight change and the fact you need to pay the whole balance a month earlier than if you booked direct with the cruise line. It just isn't worth the effort anymore, so my suggestion is just book directly and ditch travel agents like Iglu. ***Original Review*** Called Iglu after seeing an amazing deal with another cruise travel agent who were very unprofessional and not able to honour the price advertised. Iglu not only got the deal but they did it even cheaper. Fantastic!
19-05-2023
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Callum Maguire
AVOID Cruise of a lifetime for my parents booked with the help from myself for a first trip since covid. This was for my mums birthday while on the cruise and a anniversary present. Cruise fare decreased by over £200 PP equaling over £400 in total and the company completely disinterested in offering possible credit, voucher or even a small upgrade. Parents Made to utter rubbish on the phone with Iglu. Trip has turned into a disappointment before even beginning. Really poor iglu and no good to customers who have booked before with you in the past and would of continued after the trip
12-05-2023
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Luc Ker
According to Mr Gary Goodfellow it is only possible to book for UK residents, there is no possibility to book for EU nationals. After my request to contact the supervisor, the contact stopped
12-05-2023
