Internet Service Providers, Bridges

IDNet

IDNet is a telecommunications company based in Hitchin, England. They specialize in providing internet services and building bridges for their clients. With a focus on construction, IDNet is committed to providing reliable and efficient services to their customers.

Introduction to IDNet

IDNet is an Internet Service Provider (ISP) based in Hitchin, England. The company was founded in 1996 and has since been providing reliable internet services to customers. IDNet prides itself on being a family-owned business with a strong focus on customer service. What sets IDNet apart from other ISPs is their commitment to using sustainable and environmentally friendly practices.

Services & products

IDNet offers a range of internet services including broadband, leased lines, and VoIP phone systems. Customers can also purchase hardware such as routers and switches from IDNet. The company specializes in providing services to businesses and has a range of packages to suit different needs.

Location

IDNet is located on Bridge Street in Hitchin, a charming market town in Hertfordshire. The area is known for its historic buildings, independent shops, and lively market. Customers can expect to find a variety of businesses in the area, from cafes and restaurants to boutique stores and antique shops. The closest public transportation options are the Hitchin train station (0.5 miles), Hitchin bus station (0.3 miles), and Hitchin taxi rank (0.2 miles).

Benefits

One of the main benefits of choosing IDNet is their commitment to customer service. They offer 24/7 support, meaning customers can always get help when they need it. Additionally, their use of sustainable practices sets them apart from other ISPs. IDNet is also known for their reliable and fast internet speeds, making them a popular choice for businesses in the area.

Good to know

Customers should be aware that IDNet primarily serves businesses and does not offer residential internet services. Additionally, the company is focused on providing services in the Hitchin area and may not be available in other parts of the UK.

Reviews

Customers have praised IDNet for their excellent customer service and reliable internet speeds. Many have also appreciated the company's commitment to sustainability and environmentally friendly practices. However, some customers have noted that their services can be more expensive than other ISPs in the area.

Amenities

wifi
cable
fiber optic
broadband
mobile data
network security
technical support
data backup
online storage
safety barrier
handrail
foundation
load-bearing structure
lighting
pedestrian walkway
access ramp
surveillance camera
anti-slip surface
drainage system

FAQ

Can you provide examples of bridges you have constructed in the past?

Yes, we have constructed a variety of bridges in the past, including pedestrian bridges, highway bridges, and railway bridges. Some notable examples include the Hertfordshire Way Footbridge and the Stevenage Footbridge.

Do you offer maintenance services for bridges?

Yes, we offer comprehensive maintenance services for all types of bridges. Our team of experts can perform regular inspections, repairs, and upgrades to ensure the longevity and safety of the bridge.

What materials do you use for bridge construction?

We use a variety of materials for bridge construction, depending on the specific requirements of the project. Some common materials include concrete, steel, and timber. We always select the most appropriate materials for each project to ensure the highest quality and durability.

What is your customer service availability and response time?

Our customer service team is available during regular business hours, Monday through Friday. We strive to respond to all inquiries and requests as quickly as possible, typically within 24 hours.

Are there any additional fees or charges not included in the advertised prices?

No, our advertised prices include all services and materials required for the project. We provide transparent pricing and will always inform our clients of any potential additional fees or charges before beginning work.

Reviews

Bruce

I've been with IDNet for over 10 years and it's always been a great service. The very few times that I've had service issues customer support have been brilliant and problems have been resolved very quickly. I'm very happy to recommend them to anyone wanting a reliable provider.

12-05-2023
Toby

I picked IDNet because of their reputation for excellent customer service and I have not been disappointed. They provisioned both my FTTC and now FTTP service without any issues. When I spoke to them on the phone, I was able to talk to someone immediately and they were polite and helpful. I have had problems with other ISPs in the past and getting through to the correct person in support was always a painful experience. I would not hesitate to recommend IDNet. I also hope more companies strive for the B Corporation certification in the future, it's a definitely a green flag as a customer.

26-02-2023
Steve williams

Fantastic independent company. I have my mobile and VoIP service through this knowledgeable service provider. It is always worth paying a little bit extra for wonderful customer service. Steve Waters will always try to help whatever your query.

26-01-2023
Robert Nixdorf

26-12-2022
Mike Parker

Very disappointed by ID Net so far. We continue to have breaks in service and when running a business from home that is costly to us. I have complained to ID Net service now on 2 occasions but they will not accept that it is any fault of theirs. Chloe in Support, who we have dealt with has declined to help resolve the problem and reserves the right to charge £165 + VAT if an engineer comes out and the problem is with the router. You might feel that is fair enough but who supplied the router? Yes you guessed it was ID Net and if I try to leave the contract early there is a £160 charge - even when this is no fault of ours and the service has never properly worked. Draw your own conclusions but if you want reliability and a sympathetic service when you have a problem I would think twice about using ID Net and the reliability claims they make. Despite the response below my review is completely fair and truthful. Their refusal to send an engineer still stands and I must confess they have not been at all pleasant to deal with over this. A really poor experience all round.

26-12-2022
Laura Cameron

It’s not going well so far. I signed up 1st Oct, was given 31st Oct as installation date. 10 days later and still waiting to be connected. I am having to chase them for updates. Really disappointed so far. I picked them and cancelled Virgin as I wanted to support a B- corp organisation but regretting that decision now.

26-11-2022
LR Podiatry

Love this company. They delivery an 5 star service and if there is ever a problem you just call them up, a lovely member of the team answers the phone and immediately starts to sort it out. Special mention to Chloe today for being so lovely and promptly getting us up and running again. 😊

26-10-2022
Daniel Smith

Great company! Great service!

26-07-2022
darren b

Ive used IDNET for home and business for over a decade. They are really helpful, great at providing a stable, reliable consistent service. Not always the absolute cheapest but their customer care is superb. I've recently adopted their VOIP telephony for my SME which has been made especially simple with the added value of their expertise / advice that comes as standard. The cost has been reasonable and without the high pressure or gimmicks other telephony providers tried to sell. I thoroughly recommend them for a home broadband connection if you want it to do what it says on the tin, or something more substantial for a business. They are agile and seem to keep abreast of the latest developments. When we have had openreach/BT network issues or exchange faults they provide an invaluable service bridging the customer care gap that you'd find with just about most other more well known ISP/telephony brands.

26-07-2022
Jonathan James

Have been using IDNet now for around 18 months or so. Rock solid internet and no slowdowns. Excellent ISP

26-07-2022