Ideal & WRS Company Ltd
Ideal & WRS Company Ltd is a UK-based company that specializes in Australian Goods Stores, Horseback Riding Services, Saddleries, Shops & Shopping, Sports & Hobbies, and Shops & Shopping. The company is committed to providing high-quality products and services to its customers. With its location in Walsall, England, Ideal & WRS Company Ltd is well-positioned to serve customers in the UK and beyond.
Introduction to Ideal & WRS Company Ltd
Ideal & WRS Company Ltd is a UK-based company that specializes in providing high-quality horse riding equipment and Australian goods. Established in 2003, the company has over 18 years of experience in the industry. The unique aspect of this company is its focus on providing personalized services to its customers, ensuring that they receive the best possible products and services.Services & Products
Ideal & WRS Company Ltd offers a range of horse riding services and products. These include horse riding lessons, horseback riding services, and saddleries. Additionally, the company sells a variety of Australian goods, such as clothing, accessories, and food items. Customers can also purchase riding equipment, such as saddles, bridles, and boots.Location
The company is located in Walsall, a town in the West Midlands of England. The area is known for its leather industry and has a range of shops and shopping centers that sell leather goods. The closest public transportation options to the company are the Hollyhedge Lane Bus Stop (0.1 miles), the Leamore Lane Bus Stop (0.4 miles), and the Walsall Train Station (1.5 miles).Benefits
Customers should choose Ideal & WRS Company Ltd because of its personalized services and high-quality products. The company's staff has extensive knowledge of horse riding equipment and Australian goods, ensuring that customers receive the best advice when purchasing products. Additionally, the company offers competitive prices and a range of services that cater to the needs of horse riders of all levels.Good to Know
Customers should be aware that Ideal & WRS Company Ltd has limited parking available, and they may need to park on the street. The company also operates on an appointment-only basis, so customers should call ahead to book a time for their visit.Reviews
Customers have praised Ideal & WRS Company Ltd for its excellent customer service, high-quality products, and knowledgeable staff. Many customers have commented on the personalized services offered by the company, stating that they received the best advice when purchasing equipment. Overall, customers have had positive experiences with the company and would recommend it to others.Amenities
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delivery service -
in-store pickup
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customization
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repair
FAQ
What types of Australian goods do you sell at your store?
We sell a variety of Australian goods at our store, including clothing, accessories, and souvenirs.Are your products made in Australia or imported from overseas?
Our products are a mix of both Australian-made and imported items.What safety measures do you have in place for riders and horses?
We prioritize the safety of our riders and horses and have various measures in place, including experienced guides, well-trained horses, and safety gear for riders. We also conduct safety briefings before each riding session.What is the duration of each riding session, and what is included in the package?
Our riding sessions vary in duration depending on the package chosen, but typically last between one and two hours. Each package includes a guided horseback ride, safety briefing, and all necessary equipment.Are there any special promotions or discounts currently available for customers?
We occasionally offer special promotions and discounts to our customers. Please check our website or social media pages for any current offers.Reviews
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valerie davis
19-05-2023
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Anna Koch
I have an Ideal Jessica saddle which my horse Purdy and I absolutely love. As soon as she put it on, she felt like a different horse and has not looked back since. This is my second Ideal saddle, my first, equally loved belonged to my now retired Dutch horse oscar. I recently contacted Ideal as I had lost one of the name pins on the pommel. They were lovely to deal with and Tracey asked me to email my address and sent it out that evening. I’m an so impressed with the personal service and aftercare. Their customer service is very refreshing. Well done guys. Anna
26-08-2022
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Per Nerlund
26-05-2022
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José Luis Fernández
Terrible after sales customer service for a saddle I bought. Do not recommend.
26-05-2021
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Hollie Marsh
I was sold a saddle that didn't fit my horse well, it wasn't branded ideal even though I contacted ideal wanting an ideal saddle (through a recommended saddle fitter), and resulted in soundness issues in a very valuable young warmblood mare. I had to sell the saddle and I wrote to ideal to tell them my experience, and they couldn't care less. It was an expensive saddle almost 3k euros. Very disappointing.
26-05-2021
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Jason Roden
26-05-2021
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Natalie Amber Raw
Appalling. Please read the following which had to be emailed. To no avail - DO NOT USE I had Rebecca thinford (County Durham) come out to take measurements for my horse in August. There was a delay in getting my saddle and when it was finally delivered the colours requested were completely wrong. I raised this with her, she alleged that she spoke with yourselves to try and rectify this as it wasn’t what I asked for - you declined to alter it free of charge and the amount you quoted to have it amended was extortionate as it would have involved basically taking it all apart. I was largely unhappy with this at the time however having waited already 3 months I was in need of a correctly fitting saddle. Therefore, I agreed with Rebecca that I would pay less , around £350 less. Within 2-3 months of riding my horse in the saddle his back was increasingly sore , I had a physio out and two saddle fitters who stated that the saddle did not fit the horse and it was unlikely to ever have, due to the tree not fitting his frame. My horse had 3 weeks off for this and another physio session. I informed Rebecca who stated she would try a new saddle and gave me one to lend. Subsequently, the lent saddle is also ideal and has also caused back pain again and therefore I have been unable to use this. This morning I spoke with rebecca on the phone who has refused to give me a full refund and I have therefore lost money. So in essence - I have paid for your and her mistakes. I am truly disheartened by this as I love your products and think it is a true shame that spending money on a made to measure saddle has resulted in this. I’ve had appalling customer service on top of an ill fitted saddle which has caused discomfort to my horse. From August to now, the best part of 9 months, I have had ongoing issues despite paying a significant amount of money for what should have been a bespoke saddle. For me to now be out of pocket and without a saddle I think is very unprofessional. There has been no accountability from Yourselves to my knowledge from Rebecca, or from Rebecca herself. I was willing to put aside that the colours were incorrect and I wasn’t really fond of the saddle based upon the fact that it was supposed to be custom made to my horse. When in fact, it crippled his back. From a consumer who was willing to use your products now and in the future I think the issue needs to be addressed and some accountability for the errors made.
26-05-2021
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Bert Super
26-05-2020
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D B
26-05-2019
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Elsa Kettunen
Fine place 😊
26-05-2019
