Mobile Network Operators

iD Mobile

iD Mobile is a mobile network operator based in London, England. The company provides telecommunications services to its customers. As a leading player in the industry, iD Mobile offers a range of mobile plans and devices to meet the needs of its diverse customer base. With its commitment to innovation and customer satisfaction, iD Mobile continues to be a trusted name in the telecommunications industry.

Introduction to iD Mobile

iD Mobile is a British mobile virtual network operator that was launched in May 2015. It is owned by Dixons Carphone and uses Three's network to provide its services. What makes iD Mobile unique is its flexible plans that allow customers to tailor their contracts to their needs. The company also offers affordable roaming packages for customers traveling abroad.

Services & products

iD Mobile offers a range of services including pay monthly contracts, pay-as-you-go plans, and SIM-only deals. Customers can also purchase the latest smartphones from top brands such as Apple, Samsung, and Huawei. The company also offers add-ons such as extra data, international minutes, and insurance for customers who need additional services.

Location

iD Mobile is located in North Acton, London, which is a bustling area with a mix of residential and commercial properties. The area is home to many businesses and is easily accessible by public transportation. The closest public transportation options are North Acton tube station (0.2 miles), Acton Main Line railway station (0.8 miles), and Willesden Junction station (1.2 miles).

Benefits

Customers should choose iD Mobile because of its flexible plans that can be customized to fit their needs. The company also offers affordable roaming packages that are perfect for customers who travel frequently. Additionally, iD Mobile provides excellent customer service and is committed to providing the best possible experience for its customers.

Good to know

Customers should be aware that iD Mobile uses Three's network to provide its services, which means that coverage may be limited in certain areas. However, the company is constantly working to improve its coverage and ensure that customers have access to reliable service.

Reviews

Customers have praised iD Mobile for its affordable plans and excellent customer service. Many customers have also noted that the company's flexible plans allow them to save money and only pay for the services they need. Overall, customers have had a positive experience with iD Mobile and would recommend the company to others.

Amenities

24-7 support
unlimited data
free roaming
discounts
loyalty program
fast network speed
online account management
high-definition voice
network coverage
rewards
unlimited calls
parental controls
international calling
auto-pay option

FAQ

What is the coverage area of your network?

We offer coverage across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

What types of plans and packages do you offer for voice and data?

We offer a range of plans and packages for both voice and data, including pay-as-you-go, monthly contracts, and SIM-only options. Our plans include unlimited data, texts, and calls, as well as varying amounts of data allowances and international calling options.

Do you offer international roaming services?

Yes, we offer international roaming services in over 50 countries. You can use your phone abroad to make calls, send texts, and use data as part of your plan or with an add-on package.

What is your policy on network speed and data usage limits?

We offer fast 4G network speeds to all our customers. We do have a fair usage policy, which means that we may reduce the speed of your data usage if you exceed a certain amount, but we will always notify you before doing so.

Do you provide customer support services 24/7?

We offer customer support services seven days a week, from 8am to 8pm. You can contact us via phone, email, or live chat, and we will do our best to assist you with any issues or queries you may have.

Reviews

Rafiqul Islam

No human service. All bots . Cant get any help. My phones stolen and i havnt got a new replacement sim from them yet

20-05-2023
ELIAS PAPADOPOULOS

Liars!!! Avoid. Placed order ref 126670232 through an online chat ( Samsung Galaxy S23 U) and was promised next day delivery. That was a condition for the completion of the sale. 4 days after, I don't even have a tracking number!!! Made a compaint but it will be resolved in 7 days. These guys are a joke hiding behind online chats with people based on the other side of the world. No number to call . Needless to say that the order is going back and will be cancelled. You're just pathetic liars that will do anything to complete to a sale including lying to your customers.

20-05-2023
mukesh bhudia

I joined ID in 2022. Good price plans. Poor coverage. When I’ve complained about it they just tell me that it could be your area that doesn’t have good coverage. The problem is, there is no good coverage wherever I go. They have also sent me a link where I can check coverage in my area. How does that help me? If it’s poor in my area there is nothing I can do and nothing they WILL do. So I’m basically stuck with them until my contract runs out in 2024. For me it’s been a mistake joining them. They tell me they have many ways to help get in touch. Great. But they can’t solve my problem. I’ve nearly completed a year with them. One more whole year to go with terrible coverage. I would never recommend them or ever use them again. My daughter is with them too and is also waiting to leave as she has the same problem.

19-05-2023
P Kehoe

Hands down the worst mobile network I’ve ever encountered. More often than not I cannot use my phone for calls, messaging or browsing unless I am connected to wifi, despite the phone showing full bar coverage on 5 and 4g. City centres seem to be especially bad. Counting the months until I can move to another network. Never again - avoid at all costs.

12-05-2023
F Zaman

Worst Customer service, no one is willing to help and keeps passing you on to online or another advisor.

05-05-2023
Leon Kreitzman

Worst customer service experience ever. I havea disability which makes typing very slow.Too slow for thelive chat people.The vulnerable customer servuce is a voice-mail, call and response is within 48 hours. So if one cannot type fast enough for iD then you wait. I have a serious issue about receiving access codes on my phone but id not interested.

26-04-2023
Femi Nated

The connection will embarrass you. Forget it!

26-04-2023
Sian Carolan

Allow scammers to take out contracts in your name.

26-04-2023
Colin Thompson

All of the process was quick and easy..no issues at all…which isn’t always the case when using other mobile providers!

26-04-2023
junction13pirate

Great value, no customer service, if you have any issues you must wait weeks for a generic email with no information or assistance. Avoid at all costs. Not a genuine company.

26-04-2023