I Need Broadband
I Need Broadband is a telecommunications company based in Nottingham, England. They specialize in providing internet services to their customers and are known for their reliable and high-speed connections. As one of the leading internet service providers in the United Kingdom, I Need Broadband is committed to delivering top-notch services to their clients.
Introduction to I Need Broadband
I Need Broadband is a UK-based company that provides internet services to customers. The company was founded with the aim of providing fast, reliable internet services to both residential and business customers. What makes this company unique is its focus on customer satisfaction and its commitment to providing affordable internet services to its customers.Services & products
I Need Broadband offers a range of internet services, including broadband, fibre-optic broadband, and leased lines. Customers can choose from a variety of packages to suit their needs, with options available for both residential and business customers. The company also provides additional services such as phone lines and mobile services.Location
I Need Broadband is located in Nottingham, England, in the Radford area. The area is known for its diverse range of businesses, including cafes, restaurants, and shops. Customers can expect to experience a vibrant and bustling atmosphere in the area. The company is easily accessible by public transport, with several bus stops located within walking distance. The three closest public transportation options are the Alfreton Road (Stop DJ03), the Gregory Street (Stop DJ02), and the Radford Road (Stop DJ04), all located within 0.1 miles of the company.Benefits
Customers should choose I Need Broadband because of its commitment to customer satisfaction. The company offers affordable and reliable internet services, with packages designed to suit the needs of both residential and business customers. The company also provides excellent customer support, with knowledgeable staff available to answer any questions or concerns.Good to know
Customers should be aware that I Need Broadband is a telecommunications company and therefore is subject to certain regulations and guidelines. Customers should also be aware that additional fees may apply for installation or equipment rental.Reviews
Customers have praised I Need Broadband for its fast and reliable internet services, as well as its excellent customer support. Customers have also noted the company's affordable prices and its commitment to customer satisfaction.Amenities
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wifi -
broadband
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network security
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technical support
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data backup
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online storage
FAQ
What internet speed packages do you offer?
We offer a variety of internet speed packages to fit different needs and budgets, ranging from basic to ultra-fast speeds.Is there a data cap limit on your packages?
No, we do not have data cap limits on any of our internet packages. Our customers can enjoy unlimited data usage without worrying about extra fees or charges.What is your customer service availability and response time?
Our customer service team is available 24/7 to assist with any inquiries or issues. Our typical response time is within 24 hours, but we strive to respond as quickly as possible to ensure customer satisfaction.Are there any additional fees or charges not included in the advertised prices?
No, we are upfront about all fees and charges associated with our internet packages. The advertised prices include all applicable fees and taxes, so there will be no surprises on your bill.Do you offer any special deals or promotions for new customers?
Yes, we frequently offer special deals and promotions for new customers. These can include discounted rates, free installation, or other incentives to make the switch to our service. Check our website or contact us for more information on current offers.Reviews
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David Tolley
Thanks Liz, the usual great service and advice. Dave
28-02-2023
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Steve Price
If you want reliable broadband and good customer service I Need Broadband is not for you. Since joining them I have had 2 problems where I needed help and support and they failed on both occasions. They refuse point blank to speak to you on the phone and insist on you resolving the problem yourself with a set of instructions. Great if you're I.T savvy but not so great if not.
28-05-2022
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Luke Bosworth
Critical: Quality
28-05-2021
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Anthony Booth
Had I need broadband just over a month when it's working its fantastic but I've had to open quite a few tickets online because of loss of service for some reason
28-05-2021
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Josh Brown
Very good customer service, quick and efficient installation, good signal so far in rural location
28-05-2020
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Caroline Langensiepen
Previously I had used other ISPs but had lousy bandwidth in our village and frequent service outages. INB have given an excellent service, with very helpful and friendly support staff. Tech support has also been excellent - I raised a ticket one Friday evening, tech answered Saturday night, and replacement interface box dropped off on Monday. Bandwidth plenty for streaming and concurrent surfers.
28-05-2019
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Tom D
Very friendly and pleased with the service so far.
28-05-2018
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Nick Gray
Great value, quality service. Very friendly, helpful staff and technicians. Could not be better pleased. Ineedbroadband is a breath of fresh air to those of us denied a decent broadband connection by BT etc. Highly recommended.
28-05-2018
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Bri A
I was an I need broadband customer for 2 years and I found the service to be on the whole quite good. There were a few teething problems and I found that I had to raise quite a few service tickets due to low speeds and periods of downtime due to various faults. My wife was working from home and there were times where this was simply not possible due to network issues with I need broadband. As my contract finished and fibre became available in my area I decided to switch to another supplier. I was at the end of a 2 year contract and had paid all my fees. I gave notice and was told that somebody would come and collect the equipment from my roof but nobody ever did. I rang I need broadband to ask them on two seperate occasions if they would please remove the old redundant antenna but they told me I would now have to pay £45 to have it removed. I don't think this is very fair especially having promised to remove it on completion of my contract and all around me people have had their equipment installed. The engineers could have collected the old equipment easily. So if you take out a contract with I need broadband be sure to ensure that free removal of equipment is mentioned in your terms and conditions. I have been left feeling like I shouldn't have left even though my contract was over and I made every payment. Thank you I need broadband.
28-05-2017
